tl;dr - Dude doesn't honor the prices listed on his webpage and over charges on a whim. If you have…read morea car, you should be ok. If you have an SUV expect to be overcharged. I recently took my 2011 Subaru Forester here for a full detailing. The price listed on his website is $200 for "Small - Midsize" and $275 for "Full Size Vehicles". I arrived, there is no sign, no indication of a business location. Its apparently just this guys garage in his back yard. As I am slow-driving around looking he waves to me in my car. I park and walk back. I had scheduled online indicating I had a Small/midsize. He asked me to confirm that I scheduled the full detail for a small/midsize with price of $200 and he looked at my car (parked in front of his house) and asks me if it is small/midsize which I confirm. It should be noted here that Small, Midsize and Fullsize are legally defined size categories for cars. A 2011 Subaru Forester has about 100 cubic feet of interior space, and is about 179 inches in length. It does even meet the classification of a midsize and is considered a small/compact vehicle. This will become relevant later. Having agreed and shook, I left and had business out of town I needed to attend to. About an hour later I get a text Based on the condition and that this is an SUV it would be $275 this needs deep shampooing and lots of steam on the interior." I remember that that is an extra fee for lots of pet hair and dirt but I can't remember what it is. And I am out of town, I have no way to get back to the car even if didn't like it, so I agree thinking that his concern is the extra cleaning needed (Note: I did clean the car out before hand. Yes the cup holders were dirty and oh god the pine needles... but I don't let animals in the cars and I just drive this vehicle 20 miles to work. What exactly is detailing if not extra cleaning for the car? Like... am I really paying this much for him to clean... my clean car?) When I finally have a chance to get online I confirm his prices for small and midsize and I see the extra fee is $25 not $75. That evening I pick up the car and try to ask about it. Turns out he is charging me $275 full size price because it is an SUV. Even though this vehicle is smaller than most cars, even though he saw it before I left and agreed with me on the small/midsize pricing, he apparently just always charges SUV's as full size. Even when explaining how a) this is not indicated AT ALL on his website, and b) he sent me a text that I thought was saying it was going to cost more because it was dirty; he didn't care. I agreed to the price. And in the end he is right, I deserve to pay that price because I didn't fully understand what I was agreeing to. And in the end, he deserves this rating, because his service was crap and he used deceptive and unclear marketing. And in the end, he deserves to loose my business for the next three cars I was going to bring in for detailing. As for the actual work... it wasn't terrible, but it also wasn't any better than what I could have done at home with 5 hours to clean the car. Not professional in any way, I basically payed a guy off the street to clean my car. Update: but wait, there's more! I got the car detailed because I am planning to sell it. So today l finally get out to prep the car for sale and I find he barely cleaned it! Just the stuff you can see right away. He didn't clean the instrument panel or vacuum the folds of the seats or... Well, just look at the pictures. So now, I need to go clean this car that I just paid $275 to have cleaned! Update 2: haha! the story changes again! Guy didn't like my review so now its about how 'dirty' it was, which when I brought up the cost increase it was specifically stated as not the reason. Whatever. Dear reader do yourself a favor and go somewhere else. I deep clean my cars every fall, there's no pets and I don't eat in my car... so there was a single year of dirt and pine needles. If that is too much to handle then do you really want this guy cleaning your car? I sure dont.

He cancelled June 23rd "emergency"he said "no problem i will just move everything to the 30th at…read morethe same time see you then" i sent i reminder to make sure and get this brush off. "When are you free next. Book the apt online I can't do it today "i live 60 miles away but had some other business to take care of in Binghamton.i already rescheduled it once now i have to do it again.If you value your time go some place else

I went there today.....on a holiday and they were actually closed! I can understand the office part…read morebeing closed, but they could have kept the carwash side open. All other car wash places were open. So needless to say, this place has lost my business forever. They must not need money that bad if they can't be open on holidays.

I brought my black car in for a buff and polish and they did an incredible job fixing all the…read moredamage to my clear coat, it looks like a brand new car again for only 380$

I brought my 2014 VW Tiguan here for detailing and believe me when I say this is the best I've ever…read morehad. The interior had coffee spills, kid messes, and road dirt and now it looks new! Every crevice and crease is clean from the roof to the floor. The exterior wash and wax are amazing, the car hasn't looked this good since the day I bought it. I'm definitely coming back, I'm hooked. Try Direct Details, I'm sure you'll be happy!

James was to pick up my car for the deluxe treatmepint. I waited 2-1/2 hours, no call from him. I…read moretexted him, where are you? still no response. not what I would call reliable!

My family had an accident and they were from out of town. The people at Nu-Look were awesome. When…read moreI went t to get their belongings out of the car they were very helpful with everything.

Nu-Look demonstrated a genuine interest in providing the best outcome possible…read more Mercedes are complicated. Replacing a taillight (including a bulb) impacts other lighting functions. Technician "Matt" was thorough, and resolved issues that others might have missed.

Great place to buy cars. They will make it possible to meet you needs. The service is excellent,…read moretoo!!

This place is the reason there are stereotypes about car salesmen. Before we even put the car in…read morepark there was someone standing at the window ready to begin plugging how good of a deal he could get us. Right away we were bombarded with questions and it was relentless. You could tell he was on commission. After an uncomfortable amount of time listening to him talk we were directed to the financing guy who seemed even shadier. He was very cocky about how he could get everyone approved for a loan. We came looking for a specific SUV that was well in our budget but he kept giving the finance companies info on a totally different car that we absolutely didn't want but was of course about $4000 more. Needless to say we were not approved and then just cut loose without so much as a thank you for coming. The service department is just as bad. I had an appointment for an oil change but my car didn't go in until an hour and a half later. Why bother having appointments? After my appointment I opened the hood to put washer fluid in since they couldn't bother to top off fluids and I noticed my oil cap was missing. I went back and spoke with the service manager who confronted the mechanic. The mechanic argued that he put the cap on and got visibly annoyed with me. The service manager was nice enough to get me a new oil cap and came out with me to put it on. We discovered the old one lodged in the hood liner above the dent in my PCM it made from him shutting the hood on it. Aside from that one service manager, nobody in that place knows how to listen. I will never set foot on that lot again.

Great customer service, Jason kept it straight forward about the problems with my vehicle. He gave…read moreme options and his trusted opinion on what to do. Definitely a great deal at a reasonable price, Jason gave me updates on my vehicle and in the end my car was back. Overall satisfied and definitely my main go to mechanic.

I would say it's fine that they don't guarantee things not purchased from them but they sold us the…read moreamp that didn't work. You're better off going to the Geek Squad

I requested a full detail before having my baby. $250 was an absolute steal for the amount of…read morecleaning and work Cody put into my car. Highly recommend!

Ryker and Aaron were professional, efficient and prompt. they replaced my broken glass at my…read moreconvenience, did a great job with an exceptional value. I was quoted less than half the price I received in a quote from Toyota. They will have my business if I ever need them again!! I can't say enough about them! Highly recommended!

Fast, local service! Very good pricing! Replaced the windshield on my Chevy Trax after a deer hit…read more Everything went extremely smoothly! Highly recommend!