Amigos plumbing is in the Austin area. Don't let the area code fool you…read more They have a great office staff. Communicated appt time and date perfectly. Jordan was right on time. This was a Home Shield warranty claim on a LP water heater with an in-service date of 1996. That's pretty old. Jordan, the Plumber, went over all of my options very clearly. We talked about a new unit replacement, and the need to bring it up to code if I went that route. We discussed getting just a part replaced if he found the issue and how due to the age of the WH, he'd work hard to get it but it might be a few days I mentioned that I might be interested in switching to tankless and asked for his opinion. Jordan gave me an honest opinion of the headaches of tankless and the need for having a water softener to treat the water before going tankless, or no mfg would honor the warranty due to Texas' hard water. I've consulted several tankless installers and none of them ever mentioned that. They all said the I could DIY the calcification/lime using vinegar and a garden hose, or they could do it for $200. Jordan didn't try to upsell me. I told him I'd like to fix the one I have. He said he was going to take a look at it and see what was failing. I went back inside. Fifteen minutes later Jordan rang the bell and told me he did a factory reset to clear the LP line and it was fixed but he wanted to test it. He asked me to run the hot water so he could make sure the burner would turn off and on and it did. Problem solved. Thanks Jordan! The take away here is that honesty is the most precious commodity I know of. It is rare, and therefore ought to be declared when it is found. I didn't get the run around. I didn't get the up-sell. I recieved honest good service. You might not be as lucky as I apparently am and have a 1996 water heater that just needed a few buttons and knobs turned. However, Jordan's honesty made that a possibility. He could have taken some part numbers down and left me high and dry and cold. Instead, he diagnosed the issue, fixed it, and tested it, and gave me good advice on my tankless dreams. FYI- I've looked and there are tons of complaints about tankless systems of all brands due to hard water. I will be calling Amigo's Plumbing and requesting Jordan if I have plumbing needs in the future.

So funny story. I hadn't needed to use my Home Warranty until this past week. My contract with them…read moreexpires next month (which will not be getting my renewal). My water heater pilot stopped working. So I contact them, they ask what make/model of heater, then they connect me to this plumber that (as it turns out) doesn't have the part. Amigos Plumbing orders the part (over speaker - both acknowledge for an overnight delivery) and three days later - no part. Thus, no hot water. What does the Amigos Plumbing have to say about it? Pretty much "oh well, you're stuck". Also the telltale line crappy customer service uses (from a manager of all people): "What do you want us to do about it?" /boggle Really? SInce they took the pilot assembly with them, they're right - I'm stuck. Bottom line, I should one star myself for just not doing it myself. I doubt the assembly needed replacing, but we'll never know because I don't have positive control over the part anymore. I had a car mechanic and an older Suburban. If they didn't have the part, they contacted nearby parts stores and other mechanics and bought the part from them. I guess they can't bring themselves to look around...or even call the manufacturer and get on their case for failing to deliver on the promised time. Just..."Oh well".

*LITERALLY, BEST PLUMBERS EVER*…read more 5th Street has been trusted to work on my personal home, my short term rentals, and is my go-to plumber for referrals and to perform hydrostatic plumbing tests for my foundation contractor's clients as well. Short term rental repairs have strict deadlines so that the repairs don't interfere with any of my guests' stays. As a Superhost, I rely on my team to complete repairs in a timely manner, so that my business runs smoothly, and my guests are happy. Decent plumbers are already hard to come by these days, but these guys and gals really set the bar very high. They are the ultimate in professionalism, backed with an approachable friendliness that really gives me a sense of security that I can trust my homes under their care. I'd give them more stars if I could. Thank you, 5th Street!

They are extremely professional and their work is high quality! I will be calling them for all my…read moreplumbing needs. They explained everything in detail and if I had any questions they answered them with ease. I will be recommending them to all my friends and family whenever they are in need of a competent and trustworthy plumber!

I have had two really great experiences with David from Plumbing matters & would not hesitate to…read morerecommend him to anyone needing an expert plumber. My first need was a bad leak in a rental property. It was a weekend. David explained the $100 emergency fee. It was a bad leak in a tub faucet, so we needed help asap. He was able to resolve the problem for much less time & money than I thought. I was expecting to have to cut through a wall, but he had the parts or got them quick & did a great job. I called him to resolve a different faucet repair at another property. He explained the options of repair vs. replace with very detailed costs. I asked him to try to repair the older faucet (more well made than the new ones, IF it could be fixed) as he would apply the time to the replacement cost if it didn't work out. Very happy he was able to repair & even improve the older faucet. Reasonable price, great communication with my tenant. I intend to use him again for some hydrostatic testing. Prices are reasonable & he is able to work within my time frame. He is also available to answer questions & is very knowledgeable. Thanks for caring about your customers, David!

During this time of the Corona Virus issue, our pipe that comes from the main water connection to…read moreour home burst early today. Water was literally gushing out onto the already heavily rain soaked yard and street. After we shut off the water my Landlord called Plumbing Matters. David from Plumbing Matters called me and promised a time to be here. David arrived on time, repaired the pipe and we had water again all within a span of 1 and 1/2 hours from his arrival. Most of this time was waiting for glue to dry! Lol David was kind, professional and fast. I will readily recommend this company to anyone needing plumbing work done!!

OTT sent out Steve and Peyton they were highly competent and literally so determined to find a…read morecomplicated leak. Very professional, friendly, and incredibly hard working.

Ott Plumbing went out of their way to help fix our toilets. I would use them again and recommend…read morethem for sure!

The most amazing professional reliable plumbing company. We called around to 5 different companies…read more& here got a straight shot answer, schedule & service done! Thank you, James & Family for helping a US Army active military family currently in California and taking care of the water heater at our Texas home. We are above and beyond thankful and grateful.!

We had our water heater start leaking so we called our home warranty company, First American, and…read morethey assigned us a different plumbing company that wasn't going to be available to simply take a look at our water heater until the next day, but luckily, I called back to see of anyone was available the same day and they were able t assign JFP Services and they were able to not only diagnose, but replace the water heater the same day. I am very grateful for this, and I have never had a company so proactively get to work. I would highly recommend JFP Services. They are very prompt, professional, and get the job done quickly and correctly.

Showed up on time and diagnosed my problem but their estimate to repair my problem was more than…read moredouble the amount of the company that did my repair. I would have been upset to overpay by that much for this service.

Responsive and good service. Called after a home inspection and no issues to resolve the few…read morefindings.

I needed my air conditioning condensate drain cleared up, as the high heat and humidity wasn't…read moregiving it a break. They showed up in less than an hour, and 45 minutes after that the job was done! Knowledgeable technician, knew exactly how to deal with the problem and got it done. Pricing isn't that bad. No service call fee, a straight $115/hr and a military discount. I have a new go-to plumbing company.

I wish I knew about this company sooner, I will be using them for all of my plumbing needs going…read moreforward. I needed my PRV valve replaced. Josh came out and explained everything to me. He is an awesome plumber, he is passionate about what he does and really knows his stuff. I feel confident and trust the work from this company. They are honest, reliable, affordable and trustworthy. I have had a great experience from beginning to end, from the time I called the dispatcher until the job was complete. My water pressure is better than it was before...highly recommended!!!

Excellent Plumbing & Drain Service!…read more I highly recommend this plumbing and drain service company! From start to finish, they were professional, friendly, knowledgeable, and very responsive. They arrived on time, explained everything clearly, and did an excellent job resolving the plumbing issue. I really appreciated their honesty, quality of work, and attention to detail. They made the whole process easy and stress-free, and their pricing was fair. If you're looking for a reliable plumbing and drain service company that you can trust, I definitely recommend them. Five stars all the way!

Extreme Plumbing to the rescue once again! They are…read moredefinitely the best in town. With the highest degree of professionalism and great customer service, they always do the job right. Some people look to pay the least possible, but end up paying a lot more because they don't do what they're supposed to, and spend their lives complaining. At Extreme Plumbing they listen to your needs, they explain your options clearly, and they truly deliver and warranty their work as well. No extra charges, no surprises, very simple and straightforward. I am not affiliated with this company in any way. I am just a homeowner who appreciates a job well done and realizes how important is to deal with professionals. I truly recommend them.