We decided to purchase a pool from another pool company and soon discovered this pool company had misrepresented and lied about pools they had built and were not being honest. Peter, the owner of Superior Pools & Spas, not only came out to our house personally to meet with us and help us get our deposit back, he and his team went above and beyond to make our experience with building our first pool a fantastic experience. With any project there were a few bumps along the way, but our project manager and his professional team always made sure we were satisfied. I highly recommend Superior Pools & Spas and their team of professionals to build your dream pool and backyard oasis. read more

Superior Pools and Spas - Pool with retaining wall, tanning ledge, bubblers and fountain. - Pool Cleaners Near Me - Cornelius, North Carolina

We reached out for a pool quote. Forrest came out very quickly and provided us with a quote. I followed up with him several times requesting a contract and he always had an excuse why it wasn't ready yet. It's now been 3 weeks and I have heard nothing from him. Do not use this company as they obviously don't need the business! read more

Inground pools...it'll be easy, I can handle anything. WOW, was I wrong! Be very careful when choosing pool contractors! My original pool contractor left me with a huge hole in my yard and stole over $20,000 from me. I was so lost on how to even continue my dream of having a inground pool for myself and my daughter I almost gave up. Then we met Peter with Superior Pools! He literally SAVED us! Peter was so understanding and patient with all of my questions and worries. His knowledge of the industry was very reassuring and gave me hope to have an incredible outcome. Two months later my dream finally came true and we had a gorgeous inground pool that we absolutely LOVE! I cannot say enough good things about this man and his company. Thank you so much to everyone at Superior Pools for helping us every step of the way! But most importantly thank you Peter for not letting me give up on what I truly wanted in a pool. I'll never choose another contractor, only Superior Pools! read more

Superior Pools and Spas - Pool Cleaners Near Me - Cornelius, North Carolina

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So happy with the end results! We asked for a modern pool and we got just that! Love that they offer the 3D designs as it really helped me envision our little oasis. Shout out to Kathy for her patience and expertise on helping us decide the color and material. See below, expectation vs reality read more

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I highly recommend Superior Pools and Spas. They were all extremely well to work with, and all very professional. Communication throughout the process was also top notch. We are now left with a beautiful Oasis that our friends and family can enjoy throughout the years to come. read more

Superior Pools and Spas - Pool area - Pool Cleaners Near Me - Cornelius, North Carolina

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I had a good experience with the build and enjoyed the pool for several years. I had several tiles fall off and was told they just didn't have enough adhesive. Fixed them. Several more tiles have fallen off and Superior's team advised that the tile was installed incorrectly which not only caused tile issues but has also caused issues with the coping. Now I have to replace all the tile and coping. Superior's response..Not our problem. This pool is not under warranty...even though their installation was faulty. I would not recommend them any longer. read more

We recently had Superior pools install an in-ground pool. Our experience with them was fantastic! We had John as our project manager and he was simply amazing. He was able to answer all our questions and he kept everything on the timeline superior promised. Thank you Superior pools for our awesome experience and thank you John for all your hard work!! you guys rock!! Jeff read more

RUN!!!! RUN as far away as you for this place ... read all reviews they are not lying smh

Horrible customer service. Terrible design and contracting work has led the foundation of my home to be flooded. They do not value their work and will do anything to suppress the truth. The group should never be trusted to build your pool. The proof is in the photos! read more

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We were extremely happy with Superior pools from their customer service to the execution and building of our pool. Anytime we had a question or issue the response time from Superior pools was excellent. I would highly recommend them. We had a small issue with our pool lights prior to our daughter's engagement party out by our pool. After we called them and told them they came out right away and fixed the problem. Our experience with them has been wonderful and continues to be! read more

Built a new pool 3 Years ago and Superior pools has exceeded my expectations! Our pool was built with attention to detail and is well constructed. The owner, Peter, has been totally amazing! Peter personally takes time to follow up with his customers and always cares for our concerns. Service is most important after your pool is finished and Superior Pools is definitely there for you. If you are in the market to build a pool, I highly recommend Superior Pools! read more

Horrid customer service, never alert you to small issues before they become big ones, high turnover, and very dishonest in their work practices. Steer clear! read more

We are having a terrible time getting anyone to respond to us, emails go unreturned for weeks at a time, phone calls are ignored. We started our dig the first week in July 2022 and there has been delay upon delay. Even after speaking with the owner did not help. The superintendent working on our pool told us that we can complain all we want but no one will care. It is January 2023 and our pool is still not done. No one will respond to us to let us know when the final things will be done. We've gone without a back yard for 6 months and were told 3 months max. We just want someone to return our calls, emails and give us our finally scheduling dates so we can move on. Hoping this review will help! read more

Superior Pools did a phenomenal job setting up a brand new inground pool pavers and a lanai. Joe, our sales rep was exceptional. I highly recommend Superior Pools. I would also recommend using Joe as your sales rep. He went above and beyond our expectations. read more

My wife finally convinced me to have a pool put in and Superior got the job. Their planning and execution was just what I expected. The subcontractors and Ian (job lead) kept me appraised of what was next. Job coordination and timing was as promised! We were in the water before July! The follow-up with the little things has been good too. If I have a question or "fix" it has been handled quickly. read more

Update 1/10/2021 Superior has corrected the issues that were found after construction completed. The owner showed up personally and made assurances to make things right. I would be remiss if I didn't say that COVID has doubled (maybe tripled) their business. So, getting a pool installed will take some time. It's not going to happen in the typical timeline. That said, Superior did deliver on their promises. My only recommendation is to communicate better with your customers. Do a better job of expectation setting. An ounce of prevention is worth a pound of cure. read more

I know the weather is getting ready to get warmer and you may be thinking about installing a pool. Please do not use Superior Pool and Spa of Cornelius, North Carolina. 1). This company makes deadlines and not meet them 2). They make mistakes during the installation of the process and then expect you the customer to pay for their mistake ie (Duke Energy) 3). They do not clean your property after their work 4). The staff beginning with the owner( Peter) of the company is very unprofessional. The owner of the company cursed at me as a customer then hung up the phone on me. When I tried to call him back several times he directed my calls straight to his voicemail. His assistant Ms. Kathy Giannuzzi is no better because she covers up for her bosses unprofessional behavior. 5). The team that was sent out was using profanity among themselves which me and my other homeowners was expose to this. I could go on and on with the dissatisfaction that I feel about Superior Pools and Spa but I feel I presented enough. The only good thing that came out of my experience with Superior Pools and Spa, is that I met one supervisor by the name of Ian who was professional and treated me and my wife like customers and not just another number for their business. Thanks IAN! Again, I will not recommend Superior Pools and Spa of Cornelius, NC to my worst enemy. read more

Communication was fine at first. Still waiting on pool design. Peter Johnson not returning texts or emails. This is a sign to not move forward with a pool company like this. read more

Waiting almost a year now for my pool no one ever returns calls or calls to update. They have $5000 deposit of my money do not contract with superior their name is underwhelming. read more

Previous review of Superior is being pulled by me to swait outcome of conversation I had with the owner today. Will update once work is completed. read more

I figured it would only be fair if I updated this review since our pool is finished. We really like our pool. We just wish that the company had been more upfront and honest with us in the beginning. Construction was started in Jan and finished in late April. A few other bumps along the way but all in all we are happy with our pool. read more

We were sorry we contracted superior pools to built our pool . They had a nice looking web site and good reviews , but our experience with them was disappointing. Poor quality and took 8 months to finish pool. Origional defeats from construction were never fixed ( skimmer that was broken crushed by bobcat) travertine tile that was cracked and spacing too far apart in sections. Lighting does not work and keeps blowing fuses. If was stressful and frustrating using this company. Permit wasn't done for footing foundation and was never inspected , was done poorly. Travertine decking has become unlevel, has cracked and broken, looks terrible after just two years. read more

The name of this company says it all!!! They truly are SUPERIOR! I have to admit, I was prepared for a nightmare in regards to the possibility for poor communication, slow progress etc. Why? Because everyone that I spoke with who has gone through the process of having a pool built shared horror stories. Not us! Our project manager Ian was top notch. He treated the project as if it were his very own pool. Whenever I had any concerns, he was just a phone call away. He kept our minds at ease the entire project. We never had to guess what the next step would be. Ian walked us through every step. Any morning work was scheduled, he'd shoot us a message to prepare us. He even gave us suggestions on designs. We also had a wonderful experience with Kathy (Superior's showroom representative). It was quite overwhelming in regards to making selections; there are soooo many options. Kathy was so patient with us, and she offered her professional opinion as well. In the end, we have a beautiful pool. We couldn't be happier. Don't think twice, superior is the it place to go if you're thinking of getting a pool. read more

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They don't return calls or emails after taking your money. A complete scam. Don't waste your time or energy.

Outstanding Quality and Service When my wife and I were researching a pool company, we were looking for good service and high quality product as it is a complex project and we don't have time to worry about anything. Superior Pools & Spas delivered from A to Z on time. We were rest assured we are getting highest quality product by the lifetime warranty on the pool shell and other components which only few companies are confident to offer such guarantees. On the other hand, this team build so many pools a months, are experts at what they do and while very busy, always make themselves available to address questions. Ralph the lead designer is probably one of the best designers you will meet. He lived and built pools everywhere including CA and taught many pool design classes. Kathy and John(s) are the hardest working folks and know how to get it done. What is also important that the owner Peter is accessible and kudos for such a good company. We are very pleased with the end product and strongly recommend Superior Pools & Spas. read more

Our designer(Tim) was excellent and very honest about timing and other intracasies when installing a pool. Our site manager(Ian) was receptive to changes and has responded to all of my calls since the pool has been completed. Not sure where all the negative "don't return calls" comments are coming from, as this has not been the case for us. Would recommend them to anyone! read more

Our Pool is complete and looks fantastic!!! We signed a contract for a concrete pool in early spring and the pool was installed by the end of July!! It was our first pool and we were very anxious throughout as the building of a pool is quite a construction project and we did not anticipate the amount of work that went into the installation. From "Layout" to "Dig" to "Pool School" The Superior Team managed everything and did an excellent job in keeping us informed as to what we could expect, when various contractors would arrive and what work they would be performing. Ian, their construction manager did a fantastic job of answering our questions, helping us with various decisions we needed to make (ground layout, concrete decking, etc.), and with great patience guiding us through the process. Financially, there were no surprises. All charges were discussed in advance and understood and agreed by both parties and the project came in as budgeted. When the pool was completed Superior ensured that they had their "Start Up" team out to service the pool and ensure their was chemical balance, and smooth operations. They provided us with brushes and skimmers, etc., and the project was essentially "Turn Key". They trained us in operations of the various equipment, maintenance of the skimmers and filters, operation of the salt delineator and provided a list of chemicals and optimal measurements. We have waited many years to make this decision and we are thrilled to have such a beautiful pool!! Thanks Superior... Nice job!! read more

What can you say about a company that comes in does exactly what there going to do does it way quicker than imagined with a phenomenal final result ...Superior was able to get my pool done in 5 weeks and rarely does this happen the project turned out better than I imagined ...Ian the project manager was great and Ralph my salesman designed a perfect pool for the house and the owner Peter is also very involved ..I had a small issue with the pool equipment they come the next day and it was taken care of ..I have had friends who have pools built by other companies and they all comment how the quality of equipment and construction is far superior to your and my experience having it built was nothing like the problems they encountered ...Thanks read more

When we decided to put in a pool, we had no idea what we were getting into. We had a few companies out to quote and superior pools went above and beyond with making sure we were happy with everything from the design, price, and service. Even with all of the rain that we have had these past months, our pool was done within a timely manner and exceeded our expectations. We have enjoyed our pool the past couple months or so and are extremely happy. The service that they have provided during and after has been nothing short of great. We have recommended them to a couple of friends that are looking at pools since being in ours. read more

After interviewing a few pool builders, we did not feel that we found the company we wanted to hire for the job. A colleague of mine recommended Superior Pools and told me that both she and her brother used Superior for their pools and highly recommended the company. I gave them a call and Peter, the owner, chatted with me for a while about what we were looking to accomplish with this project. He came out to our house to see the site and we discussed the project at great length there. We felt he was honest and upfront about the entire project and that he offered a wealth of knowledge and design ideas to truly transform our vision into a reality. Peter invited us to his facility in Cornelius where we saw the different material options for constriction. Peter sat down with us there and helped us select everything from the Pebble Tec interior, to the stone and travertine. The building process was flawless and well-orchestrated. We had a great project manager, Tim, who was always happy to answer questions and keep us well informed. He FaceTime'd me while I was away in New York to show me the progress that took place during the trip! The crew was always courteous of our space and truly did a remarkable job! We have had nothing but compliments on how beautiful the finished product is. Our back yard went from being a piece of grass to a resort-style retreat. Upon the completion of our project, we were given "pool school". A Superior representative came out to our home to teach us how to use the interactive mobile app to control the pool's functions, how to balance chemicals and how to properly care for and maintain our pool. We opted to hire Superior for the weekly maintenance and it has been just as great as the initial build itself. We would whole-heartedly recommend Superior Pools to any client seeking top notch quality and service. read more

It has been 15 months and they still are not complete. So many missed appointments to fix some travertine without a call to say they were not coming that it is beyond ridiculous. They have too much work and not enough people to do it. Consequently if you have paid them you go to the bottom of the list. Never again read more

We came to Superior Pools & Spa in Cornelius, NC, last fall and asked them to help us reconnect with our sloping, tree-filled backyard and turn it into an "oasis" where we could relax, enjoy and entertain. Peter Johnson and his staff more than exceeded our expectations! They created a work of art, a true architectural masterpiece. We now walk out on the deck of our gunite pool and hot tub/spa and are simply amazed at what they created. The workmanship in the stone is stunning, and it simply takes your breath away. We ask ourselves "Why didn't we do this sooner?" Now we regularly spend our afternoons swimming, and our evenings relaxing to the sound of gentle waterfall and the visual of blue lights from the pool. Along with our ground lights and landscaping it is a perfect ambiance. Several nights we've even fallen asleep outside on the deck in our patio chairs listening to soft music! We spoke with three pool companies prior to making the decision to go with Superior Pools. We liked Peter right away and felt he would be great to work with given his enthusiasm and professionalism. Once the process began, Peter walked us through a potential design of the pool. We tweaked a few minor things, moving the hot tub/spa, to a different area. Peter was more than open to the change, eager to work to the project that WE wanted. His staff helped us pick out some great stone and tiles and pebble tech (interior flooring and siding) for the pool. The contractor, Jim, then executed the plan to perfection. During the process, Superior Pools was always there to answer questions promptly and address any minor changes that needed to be made along the way in terms of leveling our backyard. They were always courteous and helpful and the pool, which we broke ground on in late December, was finished by April -- in plenty of time for the warm weather -- despite a very rainy winter and spring. We are so thrilled with the beautiful oasis that Superior Pools and Spa created and the workmanship is second to none. We could not be any happier with the work. The people at Superior Pools are professional, and just plain a lot of fun to work with. We highly recommend them to everyone!!! read more

Superior Pools built our pool a few years back. Couldn't have asked for better service. Workers always on time and completed each and every task most Professionally. Ready to build another pool and couldn't be more excited to use them again. Pete, the owner is a great guy and always available when you need him. read more

Before we hired Superior Pools, I interviewed about four local pool companies and probably called another three that didn't return calls. We were really impressed by everything we saw -- Superior's work looked simply stunning -- and their prices were very reasonable. We signed a contract and paid a deposit on a pool and spa on October 31, 2020, and had been told to plan for a February/March installation date. It's now May 17, 2021, and we still don't have any update from the owner (Peter), despite calling, texting and emailing every week (sometimes five times a week) since early February 2021. We really liked the salesperson (Forrest) who we first worked with but he no longer covers the Raleigh market and we've been told that Peter is our only point of contact now. I know the pandemic is causing all kinds of delays so I called Latham Pools (the manufacturer) directly and was told that their longest production delay has been 32 weeks but most of their pools/spas have been on a 16-week deliver timeline. Superior has had our money for 28 weeks so if they ordered our pool and spa when they said they would, we should have had some update from them by now. We haven't even received the "free/complementary 3D design" that they advertise and that we need for our Architectural Review Board. We have filed a complaint with the BBB, asking for some communication. At this point, I would not recommend them. read more

If you value your money, go with another company. They made huge mistakes with the install of my pool, and didn't meet anywhere close to the deadline. They had to landscape my yard 3 times before the grade didn't run rain water directly into the pool. They also crushed the drain pipe they installed, which caused the drainage to fail when it rained, thus dumping mud into my pools. For weeks. Took them over 2 months to clean it and resolve. Hit 13 trees with a piece of equipment several times causing them to have to be professionally cut down. Owner doesn't care. Now that it is finished, I have been waiting over 10 weeks to get repairs done on my decking that is covered within my warranty. No one will call me back. No one cares. Seriously, go somewhere else. read more

We had Superior Pool & Spa come out to look at and estimate the renovation of a large Pebble Tec pool at a house we purchased in Davidson. They came out and shared some ideas, but didn't follow up. I've chased and chased Superior Pools over the past 2 weeks, literally calling seven (7) times on seven different days, talking to the reception each time and she took my name and number, verified and pulled up the house on the computer and said Craig or Eric would call me back. No one ever did at any time, until the 7th message. Craig called me and said he would talk to Eric and get back with me. That was last week and I never heard from anyone. So I called the office and left a message at the office and called Craig on his cell yesterday morning. No one called me back again. So I called again today and someone called back while I was another line, but left no voice mail. So I called the office again and the receptionist who apologized very professionally with each and every call, gave me the managers e-mail and said to try and communicate that way. Really? I sent a note and have been persistent because my wife indicated she felt like Superior seemed to know what you were doing the best. So I kept trying and told them there would not be a 9th attempt. I got an e-mail saying to call back. That's it. I sent a reply e-mail saying, I've decided to give the job to LKN Pool & Spa, where Bob the owner called me back with an hour of leaving him a message today and committed to getting the Pebble Tec chip out and reinstall new Pebble Tec with Landon Pool Plastering, change out and add whatever lights, pumps, salt water systems, etc. they have to in order to get the pool updated and running by September 1st. I'm not sure where the ball was dropped at Superior Pool & Spa. I'll just chalk it up to a little temporary dysfunction, a bad service rep or an indifferent manager, which I understand happens in the trades. I just don't like it when it happens to me. Especially after all the effort I put into working with them. My advice is to call someone else. read more

DO NOT use these pool contractors...Superior pools installed a basic freeform pool and concrete deck behind our new construction home. We had multiple issues (incorrect depth, improperly installed skimmer, an overflow spout that was set too low - they tried to repair this by putting a wine cork in the hole so there was no drainage, and several more issues) that were eventually resolved while we still had the final payment left to pay. Within a couple months after our final payment was made we started to have issue with the concrete sinking. We were told multiple times that they were sending someone out for repair. They have agreed there is an issue but have not repaired, it's been over a year. We will have to get an attorney involved as they obviously do not stand behind there work. read more

Superior pools and spas have given me the worst service I've ever had. I've had them come out a few times to clean my pools. First time wasn't so good so I figured I'd give them another try. Every time they leave I go out and check my pool, still dirty. Doesn't even look like they did anything. I've tried getting in contact with them. It's like they don't know how to answer the phone. I had another company come out and they told me my pools chlorine was a level 9!! It should be no more than 4. I've talked to Craig a couple times and he seems like he doesn't know what he is talking about. Don't waste your time and money on this company. Never been so disappointed. read more

We contacted Superior Pools to come out and give us a quote on a new pool. The owner arrived and had to borrow a measuring tape from us to get the area of the back yard to come up with a plan. He said he would be back with us within a week with some ideas. That was over a month ago. Very poor business when you will not follow up on what you promise or even provide a quote. I'm glad we did not give them our business and look forward to our new pool with a different company. read more

Superior Pools did and excellent job! Peter, Rob, Jim, Mike, and all of the hard workers, thank you for our beautiful new pool!!