We bought a new house in Simi last year. I found Cameron…read morehere on Yelp. He got our new pool back up to a great working order. He cares for our pool very well and is very personable and professional. Would highly recommend him to you all. Two thumbs up.

Cameron is awesome and super knowledgeable. I would recommend him highly to anyone that needs a…read morepool service.

My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

POOL SERVICE PROVIDER!!! BUBBLES POOLS+ RECOMMEND WITHOUT RESERVATION!!!…read more If you need a reasonable and reliable Pool Service company, look no further than Bubbles Pools and ask for Adam at (980) 383-3768 - He was amazing. He came by our home and quickly assessed our in-ground pool pump. He had it up and running in 20 minutes, and it didn't BREAK THE BANK!! He was professional and kind and did NOT treat me like I was STUPID and shouldn't own a pool. He educated my husband and me on all the parts of the pump; we are new inground Pool owners. He truly BLESSED our home by coming so quickly to put my mind at ease. SAME DAY SERVICE CALL!!! I recommend ADAM without reservation!!! He has over 20 years of experience in pool servicing. He will help us switch our system to saltwater so our daughter can enjoy it with it; she is allergic to Chlorine.

Adam took a call in the PM on a Sat. and came out on Sun. after we had been out of town. The pool…read morewill need rehab this time. While our prepaid company had been awol previously, this time we were deserted and ghosted for 3 weeks. We were impressed with his knowledge and discoveries he made with our equipment. We have signed on to turn the pool care over to him and feel very good about it so far.

Service is fast, responses are quick, my pool is sparkley and clean! Love the app feature to keep…read moretrack of services. Thank you!

Great experience! Needed a new pump for my pool. Mike was great, walked me through everything I…read moreneeded, picked up the pump, and had the new one installed within a day. Definitely my go to for anything in the future. Greg Denver, N.C.

Our decks stairs were rotted out and falling apart. Jonny came out and gave us a reasonable…read moreestimate and built us a new set of stairs. Very happy customers and we can't recommend enough.

Great services delivered in a professional and timely fashion. Jon is a gentleman and a very hard…read moreworker. We highly recommend Hendrick Handyman Solutions for a variety of home improvements and maintenance tasks. Very competively priced.

*** Update. My husband, Erin, sent an email to you, Jamey and Jeremy on 5/24/26 at 2:03 pm. You…read moremight want to start there. I don't see an area to DM you directly. I would not recommend this company if they were building you a pool for free. They do not honor the warranty (only one year!) and do not return phone calls or emails. We have several items on a punch list that have not been addressed and a spa we can't even use! We have tons of drainage issues (patio drains into the crawlspace and the drains in the travertine decking aren't working) and two lights that have never worked. The base of our basketball hoop wasn't substantial enough to hold the weight of the hoop so the travertine was messed up. I could go on and on about how rude they were to me during the building process. Stay away!!!

I waited over a month after our pool completion to write my reviews because I wanted to make sure I…read morecovered everything. Building a pool is stressful and a HUGE decision. I hope our review helps others and helps True North become better. So here was our experience with True North..... Overall, we are happy with our decision to go with True North and they did a great job building our pool. It is beautiful and was complete in under 4 months from dig date! BUT the process was not without hiccups and it was A LOT to take on. The biggest issue we had was communication and the "orientation" to our pool. If I could do it over again I would say research, research, research! I wish we would have known more about the equipment, process, and how it all works when it is done. We chose a salt water custom free form pool with a spa attached. There was a lot we did not know before making that decision and it was not presented in the sales meeting. Like, we did not realize the pros and cons of having a spa attached, or realize that you have to maintain the pool all winter in order to use the spa, and that the salt system doesn't make chlorine in under 60 degrees. We also didn't know that you have to use Chlorine for the first 30 days, no heat in the spa for 30 days, and no robot vacuum for 30 days due to the pebble setting. Those are the little things that, had we known, we would have been more prepared or made different decisions. Jim and Tami were amazing and any time that we had an issue, they were there. Jim came out and resolved all of our problems and literally has been on call 24 hours for us. Even now, we are able to call him anytime. Scott (our sales guy) and Mike (company manager) are there at the start and with the selling of the pool but then quickly disappeared. Their selling point was that we are hands on and will be here throughout the process. To date, neither of them have actually seen the final product. Great guys but definitely not the go to people to get stuff done or help the process along. Scott is there to sell, Mike is there to manage, Tami is there to schedule (she's amazing at it) and Jim is there to actually get stuff done! During the process, the crews that were on site were respectful and worked hard. There are several different crews they work with and NONE of them warn you before showing up. Some mornings people were out there at 7am and needed us to move cars but we had no idea they were coming. Our yard was a disaster for the four months that it was under construction. Lots of mud everywhere, dirty driveway, trash in piles, and materials everywhere. The process moves quickly in the beginning and then stalls out for a while. Near the end we had to push to get it complete before the end of summer. Jim was a huge advocate for us. We were quoted a 8-10 week completion from dig date and it took about 12 weeks to complete. I will say that was much quicker than any of our neighbors. The materials and stone caused delays and issues but in the end it all came together nicely. Highly recommend going to the actual stone yard and picking your pallets of stone in person. We were not thrilled with the electrician and had issues there. We ended up having our own come out just to make sure we were doing the right thing in hooking up the equipment. They changed paths after our guy came out. Our largest construction issue came in with the pebble installation. To this day the pebble is VERY spotty and we do not feel it was mixed properly. It really was a rushed job and we had to have them come back out just to clean it off stuff (we had a blue waterfall) and to even it out on the tile line. They were frustrated to come back out to just clean it up but really we should have drained the pool to have it redone. Lastly, our final pain point came with the pool company that does the orientation after the pool is complete. We really did not get an "orientation" on how to use the equipment or deal with the pool chemistry. We knew nothing about keeping the chlorine balanced in the beginning or even how to hook up the vacuum properly. Someone just came out and threw in some chemicals and was like we will be back in a couple weeks. Oh and here is how your turn on your cool LED lights..... Then when it came time to switch over to salt, I had to contact them and someone just came out and threw six bags of salt in and left. After a week of rain and a smelly pool, we finally called Jim and said hey what do we do when the pool is going to overflow. We quickly realized the pool company never installed our back wash hose. It actually still needs to be done to this day. In general, we have had to do a lot of research on how to use things, how to keep the water balanced, and how to maintain stuff. But I guess that is a part of pool ownership. In the end, thank you for building our pool and if we could do it again, we would still choose True North. We would just research a whole lot more beforehand.

Shawn is an amazing plumber. He came out to help me around my new home and he has been amazing…read more From toilets, to drains, my water filtration, installing my faucets and several other miscellaneous jobs he has been an incredible help. He's polite, prompt and very professional. I will call him again for sure, thank you Shawn

Amazing, the best Plumber in Lake Norman I have a house in Denver and Mooresville, Plumber Shawn…read morewas on time, extremely friendly, walked us through the whole process of what needed to be done, which was replaced in the water heater and also a repair inside the house. His cost was upfront and extremely fair at completion. The work area was cleaned like it was never touched. I can only go on on how great the service was. I highly recommend Shawn

Mike the owner is wonderful. He is responsive and knowledgeable. He came out quick and fixed our…read morepool within 39 mins of being here. He is kind and super friendly. Would recommend him over all other pool services.

Horrible pool service. The owner Mike is a complete tool. He dumped 16 Gallons of acid in our pool…read moreand ruined the finish. Who would take that kind of risk with a customers pool? Mike Hamm does that's who! Never recommended in any way shape or form