We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

These two Guys Bill & Dan not only did they put my pool in if March 2020 but today November 2020…read morethey came to make sure the programming was set to be ready when we get those cold Carolina night when it goes below 33 degrees. Been telling everyone about infinity pool we are known as the pool people in our new community in indian trail couldn't be more satisfied.

From the owner: We are the premier concrete & fiberglass pool & spa builder in Charlotte and surrounding areas.read more

We just finished our pool project with CPC Pools, and the results are incredible! From the first…read moremeeting with Eddie (the Owner) really listened to what we wanted and helped us design a backyard retreat we always dreamed of! CPC had been recommended to us by another satisfied customer. After meeting with Eddie we could tell that he is passionate and proud of his work and an honest person! His crew was professional and respectful of our property throughout the excavation and build. We had rainfall for several days but they kept us updated and finished the project in less than two months! What really impressed us was the attention to detail on the tile work and paver installation! Since completion, they've also been great about teaching us how to manage the equipment. Thank you very much for the great job you did, we love our pool! We highly recommend CPC pools if you're looking for a stress-free pool build!

When we were looking for a company to install a pool in our backyard it became a grueling process…read more We spoke with many contractors and ended up using CPC pools. I must say, it was a great experience. Eddie and his team were incredibly knowledgable since we had quite the hill in our backyard. The pool was finished in rapid time (4 weeks) and we were nothing but impressed. CPC was communicative during the entire process and cleaned up after themselves every time they were here during the construction phase. We are incredibly happy we used CPC Pools. If you are reading this and want to save money and time (from other companies giving long presentations before they give you a price) then hire CPC- you will not be disappointed. Thank you CPC (Eddie, Alex and team) for our dream pool!

SUMMARY: I was scheduled for an early, first-of-day service appointment; roughly 9:30AM. I called…read moreat 10:45 and 11:30; got an AI robot. No callback. At 2PM I called and connected w/Svc manager and let him know how terrible they'd been. Canceled the appointment, saying "If I want to be mistreated, get no technician and no callbacks, I'll call *you*." DETAILS: I've used Lake Norman Pool & Spa for service numerous times over the years. They haven't been perfect, but we were always able to correct and followup. This time was different. They're on their 3rd Service Mgr since we started with them, and frankly he's not great. Further, they're now using an AI agent/robot to handle calls. You *rarely* get a human. It's frustrating because she ("Sara") asks for every bit of info every time you call: phone, address, business/residential, and more. Then you get to speak your issue and hope she'll get it. VERY inhuman. Each time, she assured me a tech would call back with arrival time for my service call. Nope. For a first-of-day 9:30 appointment, I called at 10:45 (robot Sara), 11:30 (robot Sara), and then at 2PM to just cancel the appointment. I'd waited all morning, planned my errands for the afternoon, and wasn't going to waste an ENTIRE day for this nonsense. Luckily, I got the Svc Manager on my 2PM call, whose first response to me was a chuckle and, "Yeah, well Mondays are crazy." WHAT?! Like I'd brush it off and we'd share a laugh??!! I've talked with this guy in the past, and the vibe I get from him each time is casual, laid back, whatever. He needs to be on point, have answers, and exhibit good customer service. I told him how he'd wasted my day, how the AI agent 'Sara' had been a failure, and to cancel my appointment. I ended the call with, "If I want to be mistreated, waste a day, get no technician and no callbacks, I'll call *you*" and hung up. Honestly, I'd rather get voicemail and a human callback, or even just let it ring, than this half-baked attempt at cutting the workforce by using an inhuman AI agent. Lake Norman Pool & Spa is either understaffed, overbooked, or both, so beware. I give them 2 stars overall (credit for past performance), but ZERO stars for this encounter. Be better, guys.

I've had this company for 3yrs and wouldn't recommend to anyone…read more Had them fix a jet in the jacuzzi they fixed the wrong one which was very obvious to anyone who turned it on which clearly the tech didn't. Then i had to have another tech come out because they didn't put the side panel correct. I Still have a broken jet. Last line today had been the green rim around my jacuzzi, I've had weekly service for 3 yrs by them. That's just a small bit. Let's talk about the pool. It took absolutely forever for them to order my liner, and when they said they ordered it, and I sent the money they still hadn't ordered it a month later. My pool liner took 2 months longer than expected. Then was leaking for 2 weeks before they figured it out, simple fix run a pressure test to find it but also instead of fixing the problem which was a skimmer let's just block it off and run my pool with one skimmer, at that point I just wanted to have to stop filling my pool back up. Now let's talk about communication, don't ever expect them to call you unless they don't have your card on file. They emailed me to clear that they could charge the card on file, I didn't respond since I am busy sometimes running my own business so imagine to my surprise when 3000$ two weeks in a row was taken out right before the first of the month. What I'm trying to say is this company clearly doesn't care about their clients, and I am very empathetic which is why it has taken me 3 years to leave a review and anytime someone asks me for a pool company I say go anywhere else but lake Norman pool and spa.

We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Excellent experience from purchase through follow-up service. I purchased a hot tub from them, and…read moreeverything was delivered and set up as expected. What really impressed me, though, was the service after the sale. About three months later, I had a filter that was extremely tight and I couldn't get it loosened. Mike, the technician, came back out to my house and took care of it for me. He was extremely helpful, professional, and made sure everything was working properly before he left. It's easy to provide good service when making a sale, but how a company treats you afterward says a lot more. Mike and the team demonstrated that they truly stand behind their products and take care of their customers long after the purchase. I really appreciate the service and would definitely recommend them to anyone looking for a hot tub or spa.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

We drive past three pool stores to buy at Bowman's. Romona is a pool expert and as long as you…read morefollow her very clear instructions, you'll never have an issue. She is the best!

Ramona has always been very helpful in perfecting the quality of our pool system. Her team are very…read moreknowledgeable and responsive.

Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.