So if you are here then you are trying to gauge whether or not you want to use Premier East. It's…read morethe same thing I did earlier this year when we decided to look at installing a pool. About 5 months ago our family started this journey and pulled quotes from 5 companies. All had their opinions about pool locations, pool equipment, size and even other pool companies. After reading reviews like this one for days about all of them, we narrowed it down to 2 companies. Now this was our first pool so I knew very little but had a comfort level with Ralph the salesman we were working with. I have a job where I have to read people for a living and there was no need to bother with Ralph. He was up front about everything. Even down to the small details that my wife and I wouldn't have thought of. The paperwork was signed and off we went. Once our HOA approval was out of the way, and the permit pulled, they started the dig. If you've never put a pool in, like us, there is SO much more involved than I gave it credit. Between Justin and Ralph we never felt like communication was bad. The only hold up was some rainy days, that they couldn't help, but that only lost us about a week. Finished when they said they would and delivered on everything they said they would. We couldn't be happier with the results and EVERYONE that comes over talks about how beautiful of a job they did. If we sold our home today I would be calling Ralph up to put a pool in the next house for sure!!

BUYER BEWARE!!!!!!!!!!!!Terrible service, terrible quality!!!! has been the worst two years of my…read more life. My pool is not level; they have lots of excuses. The making of the fiberglass pool has irregularities and isn't level but the water is. Walking on the surface of the pool you can feel all the problems. They say it's normal that's the way it should be. Grading, rocks, setting the pool, and water was all done in one day. That is not the correct way to do it. My decking concrete has been a nightmare. Chucks left on the bottom floor. Discoloring. Brush strokes. Paint variations. Cracking immediately. Not just normal cracks, huge separating cracks. Grading was done improperly. And poor choice of concrete person so he could save some money. Mark admitted it wasn't great. He promised to build me the pool of my dreams and it's the total opposite. I can't believe they think this is good work. Drypro has been out 3 times to do repairs. They say it's bad concrete the tensile is not correct. It's falling off the coping. From inside the pool it's terrible. My husband standing some of the coping himself to help me feel a little better. Mark said he would come back and look again but then ghosted me. Hasn't returned any calls or messages as of late. I'm completely defeated and have high anxiety anytime I'm out there. It's not my happy oasis place. Do your research and homework and talk to all the people you can.

I recently contacted Pool Leak Doctors to assist in finding where I am losing water from after…read morereading the description of their services on the website, and generally favorable reviews. After speaking with Roxanne and explaining my problem, she set up an appointment for a technician to come out the following week. Regrettably, as a weekday working person, I was unable to be present for the testing but based on how frequently I am filling my pool, needed the soonest appointment I could get. I called the day before to leave my payment information and asked that the technician call me prior to his evaluation so I could explain that the pool is mainly losing water while running on high filtering. The next contact I received was the invoice charging my credit card $518, and a separate letter stating they used a hydrophone and dye and could not find a leak, but they could not check a return or the slide. I called the office, again speaking with Roxanne, asking what the next step would be and she said she would check with the technician and get back with me. Several days passed without a return call, so I called the office again and getting their voicemail. I left a message for a return call, but nearly 2 weeks later I have still not heard back. Based on my experience, and unlike their website description of the business, the company really does not go above and beyond to find out where the leak may be and seems only to be interested in a quick $500. In fact, the only way I could even tell that the technician came to our home is because he sloppily left my skimmer basket on the pool deck with the lid off of the skimmer, where anything could have fallen into my filter system in the several hours before I arrived home. So at this point, I am out $500, am still losing water quickly on high filtration, and still trying to find a company that can help fix our problem since I don't trust that this company is in the business for the right reasons. Update: contacted Carolina Leak Stoppers who came out and located the cracked pipe within 20 minutes. Fixed it and charged less than the Pool Leak Doctors did for their worthless diagnostic test. Would definitely avoid this company and contact Kenny or Richie at Carolina Leak Stoppers

Scheduled our service with no issue, technician came and investigated the problem with no issue…read more The problems started when I was told we would get an email with the findings; I had to call multiple times to get anything and then was just given the receipt with a small blurb about what the problem was and a video of something that was unrelated to the issue they were called for. What they diagnosed as the problem was not and is not the problem. I've called multiple times trying to explain that there must have been some confusion as to what we needed and was told the technician would contact me; they never did. I was then told to email and they would surely reply to that; they never did. So now I have spent $450.00 to be told there is a problem that is not there and no response despite multiple attempts to contact. Was so excited based off of the reviews to hire this company however am sorely disappointed and out $450.00.

POOL SERVICE PROVIDER!!! BUBBLES POOLS+ RECOMMEND WITHOUT RESERVATION!!!…read more If you need a reasonable and reliable Pool Service company, look no further than Bubbles Pools and ask for Adam at (980) 383-3768 - He was amazing. He came by our home and quickly assessed our in-ground pool pump. He had it up and running in 20 minutes, and it didn't BREAK THE BANK!! He was professional and kind and did NOT treat me like I was STUPID and shouldn't own a pool. He educated my husband and me on all the parts of the pump; we are new inground Pool owners. He truly BLESSED our home by coming so quickly to put my mind at ease. SAME DAY SERVICE CALL!!! I recommend ADAM without reservation!!! He has over 20 years of experience in pool servicing. He will help us switch our system to saltwater so our daughter can enjoy it with it; she is allergic to Chlorine.

Adam took a call in the PM on a Sat. and came out on Sun. after we had been out of town. The pool…read morewill need rehab this time. While our prepaid company had been awol previously, this time we were deserted and ghosted for 3 weeks. We were impressed with his knowledge and discoveries he made with our equipment. We have signed on to turn the pool care over to him and feel very good about it so far.

Over 50 years in business and locally owned in Conover NC. You will not find, a more knowledgeable…read morepool company. These guys are on point in every way!

Great neighborhood pool company. They're always quick and honest. Have used them for several years…read morenow and they have been great! Will continue to use them as long as I have a pool.

I worked with On Point Leak Detection for over 4+ months and numerous trips to my spa to find a…read moreleak in my pool. They could not resolve or repair the leak. More importantly, after multiple attempts to call them and followup they Ghosted, my calls refused to respond via text or phone. They were paid in full for service calls and still no completition on the project. Terrible communication and follow-up. I would not recommend... if I could give a Zero I would.. Eddie S.

They came out, located the leak in our pool, scheduled the repair, then "no-showed." Now they…read morewon't return my phone calls, texts, or emails. Very unprofessional.

I waited over a month after our pool completion to write my reviews because I wanted to make sure I…read morecovered everything. Building a pool is stressful and a HUGE decision. I hope our review helps others and helps True North become better. So here was our experience with True North..... Overall, we are happy with our decision to go with True North and they did a great job building our pool. It is beautiful and was complete in under 4 months from dig date! BUT the process was not without hiccups and it was A LOT to take on. The biggest issue we had was communication and the "orientation" to our pool. If I could do it over again I would say research, research, research! I wish we would have known more about the equipment, process, and how it all works when it is done. We chose a salt water custom free form pool with a spa attached. There was a lot we did not know before making that decision and it was not presented in the sales meeting. Like, we did not realize the pros and cons of having a spa attached, or realize that you have to maintain the pool all winter in order to use the spa, and that the salt system doesn't make chlorine in under 60 degrees. We also didn't know that you have to use Chlorine for the first 30 days, no heat in the spa for 30 days, and no robot vacuum for 30 days due to the pebble setting. Those are the little things that, had we known, we would have been more prepared or made different decisions. Jim and Tami were amazing and any time that we had an issue, they were there. Jim came out and resolved all of our problems and literally has been on call 24 hours for us. Even now, we are able to call him anytime. Scott (our sales guy) and Mike (company manager) are there at the start and with the selling of the pool but then quickly disappeared. Their selling point was that we are hands on and will be here throughout the process. To date, neither of them have actually seen the final product. Great guys but definitely not the go to people to get stuff done or help the process along. Scott is there to sell, Mike is there to manage, Tami is there to schedule (she's amazing at it) and Jim is there to actually get stuff done! During the process, the crews that were on site were respectful and worked hard. There are several different crews they work with and NONE of them warn you before showing up. Some mornings people were out there at 7am and needed us to move cars but we had no idea they were coming. Our yard was a disaster for the four months that it was under construction. Lots of mud everywhere, dirty driveway, trash in piles, and materials everywhere. The process moves quickly in the beginning and then stalls out for a while. Near the end we had to push to get it complete before the end of summer. Jim was a huge advocate for us. We were quoted a 8-10 week completion from dig date and it took about 12 weeks to complete. I will say that was much quicker than any of our neighbors. The materials and stone caused delays and issues but in the end it all came together nicely. Highly recommend going to the actual stone yard and picking your pallets of stone in person. We were not thrilled with the electrician and had issues there. We ended up having our own come out just to make sure we were doing the right thing in hooking up the equipment. They changed paths after our guy came out. Our largest construction issue came in with the pebble installation. To this day the pebble is VERY spotty and we do not feel it was mixed properly. It really was a rushed job and we had to have them come back out just to clean it off stuff (we had a blue waterfall) and to even it out on the tile line. They were frustrated to come back out to just clean it up but really we should have drained the pool to have it redone. Lastly, our final pain point came with the pool company that does the orientation after the pool is complete. We really did not get an "orientation" on how to use the equipment or deal with the pool chemistry. We knew nothing about keeping the chlorine balanced in the beginning or even how to hook up the vacuum properly. Someone just came out and threw in some chemicals and was like we will be back in a couple weeks. Oh and here is how your turn on your cool LED lights..... Then when it came time to switch over to salt, I had to contact them and someone just came out and threw six bags of salt in and left. After a week of rain and a smelly pool, we finally called Jim and said hey what do we do when the pool is going to overflow. We quickly realized the pool company never installed our back wash hose. It actually still needs to be done to this day. In general, we have had to do a lot of research on how to use things, how to keep the water balanced, and how to maintain stuff. But I guess that is a part of pool ownership. In the end, thank you for building our pool and if we could do it again, we would still choose True North. We would just research a whole lot more beforehand.

*** Update. My husband, Erin, sent an email to you, Jamey and Jeremy on 5/24/26 at 2:03 pm. You…read moremight want to start there. I don't see an area to DM you directly. I would not recommend this company if they were building you a pool for free. They do not honor the warranty (only one year!) and do not return phone calls or emails. We have several items on a punch list that have not been addressed and a spa we can't even use! We have tons of drainage issues (patio drains into the crawlspace and the drains in the travertine decking aren't working) and two lights that have never worked. The base of our basketball hoop wasn't substantial enough to hold the weight of the hoop so the travertine was messed up. I could go on and on about how rude they were to me during the building process. Stay away!!!

Cameron is awesome and super knowledgeable. I would recommend him highly to anyone that needs a…read morepool service.

Cameron has been doing pools literally his whole life. His dad was a pool guru In The Thousand Oaks…read moreCA area for decades. He learned from the best and that's why he is so good! Give him a Try you won't disappoint!

I will begin my review with the word OUTSTANDING. I do not use that term loosely. Beau came to our…read morehome for a period of five days to help make our pool look better than it has ever looked before. We have used other services (2). However, his knowledge, experience and care of our pool was unlike any services we have received. We are very pleased.