Our digital thermostat stopped communicating with the main unit, so we were basically without any…read moreAC this morning - going into a HOT day and weekend. Brian picked up right away when I called, and he worked to find time to fit us into his busy schedule today. Brian quickly found the issue, and walked me through exactly what happened and what was needed to ensure our AC works well going forward. Brian was very professional, and it was obvious that his focus is delivering quality service at an economical price point. He takes pride in his work and reputation. I will definitely be recommending Brian to any friends and neighbors that ever need HVAC or plumbing.

Fixed my water heater and my ac wiring in under an hour. He came same day and was polite and talked…read moreme through everything he did in care I needed to do it again.

I use Motherroad for every plumbing and HVAC question ive had since Ive owned a home. Honest work,…read morefair pricing, and impeccable customer service really tie everything together. Easy to book, punctual technicians, no wild time window of 8 hours to sit around and wait. These guys take care of their clients I forgot to mention that they take rigorous documentation of the work they did, as well as doing the job right. No shortcuts ever seen, they give honest assessments of certain situations as well. Highly recommend

Don't even bother calling for an estimate. They will not send you one back. I have called 4 times…read more Waiting almost 4 weeks to hear back. I keep getting excuses. Customer service sucks. ZERO stars Mike S Rio Rancho

He worked hard for 5 hours but wasn't able to find the problem. He was pleasant. He seemed…read moreorganized. He wasn't messy. He arrived on time.

Jason went above and beyond in helping us with our hot tub electrical set up! He was trustworthy…read moreand great to work with. His prices were fair and he helped us with every question we had with prompt and accurate responses. We now have a go to electrician and he is someone I feel I could whole heartedly recommend to family and friends for any electrical work they need.

I can't say enough good things about Thompson's. They were recently out to completely revamp by…read morecooler, which had not been properly serviced by my previous plumber. They extensively cleaned and replaced all worn out or damaged equipment, including the pump. Yesterday, I noticed I didn't smell the new pads through the cooler and it was blowing hot air. I called and was given an appointment for several days out since this is one of their busiest times of year. Today I received a call indicating that they had a tech they could send out this afternoon to address my issue earlier than scheduled. They came and replaced the broken pump immediately, which addressed the problem. It was all under warranty and I wasn't charged. My issue was quickly resolved and honestly, I really appreciate the receptionist at Thompson's. She is kind, personable, helpful and she got me in sooner than anticipated. Both techs that I've worked with are personable, professional, and competent. I always appreciate excellent customer service and Thompson's definitely has it. I highly recommend Thompson's for your plumbing needs and I will definitely be using them in the future!

Thompson put in our original AC, and when it was time to replace it we did an intergalactic search,…read morebut they were the lowest bid, with no BS. They had it done on schedule with friendly guys - and no BS. This week I had a problem, six years after that install. It was a part - still under warranty - and they came out and got it replaced in just hours. With no BS. What a pleasure.

Our water heater ceased operating over the weekend. I called first thing Monday morning and…read moreCharles was at our home by the afternoon. He identified the problem and within an hour we had hot water again. Also compliment Ashley who asked for the make/model number and year of the heater to ensure Charles would be prepared with any potential parts to replace. Pleased with the prompt service and reasonable charge.

We had a leak in the water discharge pvc pipe on our furnace. The repairman came and gave us an…read moreestimate of 1 hrs work for $170. We said OK, go ahead and start. He had to go to Lowe's to get parts and returned to fix the leak. He fixed the leak and gave us a bill of $272 ??? The bill had 1.5 hrs of work because of the travel time which, of course, was not included in the original estimate. That's called bait and switch. Not a good practice for your company.

Chuck is an amazing electrician it might take a minute for him to get back to you on the phone but…read morebe patient he will get back to you he does an excellent job and he even helps over the phone thank you Chuck for all your great fantastic work!

Mr. Charles (Chuck) Calhoun is truly a master electrician. He single handedly completed the entire…read moreelectric wiring in our new 2,400 sq ft home built by premier Santa Fe builder Zachary and Sons. We have not had any problems. He has been available for questions long afterwards. Contact Chuck and we will give you detailed review. We are not relatives or connected to Chuck in any way.

Dave was very prompt and does excellent work at a very reasonable price. He fixed our mini split…read morethe same day I called. He diagnosed a problem we were having with our ceiling lights and fixed the problem while he was here. He responded very quickly to a problem we were having with our water heater. Dave is our go to guy ! We highly recommend him.

We needed to upgrade our entire HVAC system due to rising energy costs. We had a furnace on propane…read moreand the cost to use it is almost prohibitive.The hubby is a professional commercial HVAC control's technician and did a lot of research and contacted Harter Electric. They came out for for a quote and check what we needed. When the consult and quote was done, within 2 days we were scheduled and installation began. The crew was professional and quick with the work. Now, we have a system that is so much more comfortable and keeps all rooms at a constant temperature. Five rooms, 5 room systems and 2 outside units with all electrical and ductwork was done in 1 1/2 days. The cool part of the system is it's controlled by remote, and there's one in each room, but if one is lost, they work on the rest, Awesome thing about this system, each room can be set to heat, cool and automatic control. You set the temp you want (all function controlled by remote control) and how powerful you want the fan, you can set it to sweep back and forth etc... One thing I do want to say that I was able to dictate the placement of the unit in our bedroom. Although it may have been easier for the crew to place the unit a wall closer to the outside unit, I requested another wall so I did not have to move family pictures and special things. The owner told me, that I had to live with it, so they would do what I wanted. I'm disabled and having thing's comfortable isn't always easy. The cost of this system is worth every penny. The speed of process from time of initial contact to completion was about a week. Thanks to the crew who came out and made our home more comfortable. We got it just in time for a really cold, snowy and windy storm and all the rooms were so comfy. They are a professional, knowledgeable, and polite crew.

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.