Our family had our Garage Door replaces approximately 5 years ago. Right at the 5 year mark our…read moregarage ceased to work. It began to bend and bow, becoming unusable. Once this happened we contacted Dover and Company and they did not respond to us at all. It was at this point that we started a complaint with the BBB. We then reached back out to the company and they were willing to talk to us at that point. The owner stated that he would be willing to replace the garage door at cost. We indicated that moving forward with that option was not the company taking any responsibility they stated that they would be willing to replace the springs exchanging them with their heavier springs at their expense. We agreed to that and moved forward with getting them replaced. When the technicians from Dover come to our home they did not have the heavier and springs they tried to replace the existing springs with the same weight of springs that we had originally. The technician mentioned it and when we brought up the issue he had to contact his company to get the go ahead to replace the springs. Once that took place, the door was still not able to close. The Technician left at that point. We still did get a bill for this replacement!!! That is a large issue. Not only was it almost impossible to obtain meaningful assistance and a willingness to accept some accountability from Dover and Company but the replacement work was not what we were promised and then we received a bill when it was not warranted nor was the job completed. Dover and Company has proven to be not only dishonest but also does not stand behind their work.

service request. Guy came out, claimed he fixed the door, left and the door stopped working. Called…read morethem. Company was abusive and rude. I asked them to come back out after paying them 130.00 for a service call. They said they'd charge me again. Adamant nothing was wrong. They had photos that the eyes were good. I had an electrician out that told me they eyes were gone. A month and a half later, i got them to come out and replace the eyes. They called me difficult, argumentative, etc. New eyes installed, garage door works. Their behavior towards me and the arguing about the garage door not working leads me to never using this company again.

Quality is unquestionable. When he shows up and actually works he does good work. But he doesn't…read moreshow up over 50% of the time. He also doesn't communicate. He started a few small-ish projects in my 1860's house last fall and they're stIll not complete. Over the course of the months he's been working on this job he doesn't show up for WEEKS at a time, he doesn't respond to texts or phone calls, and in fact I'm about to get lawyers involved. Cannot and would not recommend him. He tells you whatever he thinks you want to hear then just does what he wants. Right now he's supposed to be finishing some trim painting in a couple rooms downstairs and installing a doorknob on a set of French doors. This time it's been two weeks since he's been here and he simply hasn't responded to texts or calls. Simply put, don't use him. You'll regret it.

If I could rate this 0 stars I would. Do not trust this man! My mother called him to do some work…read moreon her roof and he was eager to come out and help. She called him and he came out that day. He gave her a quote and said he could start within a few weeks. He emailed her the next day the paperwork/contract, she signed it and sent him a check for the down payment. He confirmed receipt of the payment and told her it would be a few weeks. After a few weeks she called him again and he said he would be out Saturday. On Saturday he texted and claimed he had car trouble and would be out Monday. And after that my mom hasn't heard from him at all. She called him 3-4 more times and texted him, with no response at all. He has, in essence, ghosted her after he got some money from her. The fact that this human chose to take advantage of my senior citizen mom is despicable and I recommend you NEVER call him. He will steal your money.

Jason is amazing hardworking and does great work. Great to work with the quality of the work is…read moregreat. Thank you

Jason went the extra mile to fix a low pitch roof issue and correct prior mistakes made by other…read morecontractors. He was knowledgeable, communicated promptly, and worked his tail off. I am grateful for him caring to complete the job the right way.

Door Mart installed my replacement garage door at a really fair price. The door I have is insulated…read moreand it cost less than what I was quoted for a non-insulated door. The installers did a great job and were completely professional. I highly recommend this company.

Did not receive door I purchased and was told "the manufacturer does not make them anymore and this…read moreis what they sent us". I had door installed anyways and realized after several weeks after installation that the hinges are bent and door does not close properly as the strut thing is useless. Went to Doormart and told them of the situation and have not heard back from them. Save your money and go elsewhere. Unfortunately it looks like I am out hundreds of dollars and I don't expect to hear back from them. Go get a reputable company that stands behind what they sell and will actually get back to you.

Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

I had a front door replaced in the past by competitor and the quality was not up to my standards…read more Well, not the case with Divine their workmanship and supplier products are of the highest quality. I had an 8' door wall that needed to be replaced, so I contacted Divine Doors for a quote. They gave me several options that were available in that opening size, next I selected the one with a wood casement interior. The replacement was done with perfection. My next installation will from Devine Doors & Trim.

Got exterior doors from Divine Doors in 2021. Did such a great job we went back and got even more…read moredoors in 2022. Had some minor issues t Divine Doors quickly resolved. We are not looking at Divine Doors to replace some windows.

Our garage door broke on a sub zero Sunday afternoon. It was a cable and the door wouldn't go up…read moreor down and our vehicles were stuck inside. A quick phone call to doors of Pontiac on Monday morning and they had someone out to fix it..finished by noon! It was worth every penny!!

Extremely knowledgeable and experienced staff. No matter if it is a small or big order, you get the…read moresame great service. I will use Doors of Pontiac for all my future door purchases.