fantastic experience! visiting RVA for a family funeral. Got a crack in windshield during that…read morefreakshow snow storm driving in from Big Lick. handling entirely on the phone; James came to our airbnb near VCU. Pickedup a stashed key, did a great job fixing window- and put the key back just before we returned from a family visit. safelite was terrible tryjng to arrange and get a quote. Skip them. James gave a quote and set time of repair within two text messages. $100.00 boom!

Quick response to inquiry & was able to get service done quickly too! Would highly recommend.read more

Best windshield repair service that I have add ever. They were very detailed and specific in…read moreverifying certain vehicle features to correctly pinpoint the correct windshield to order. They verified my out-of-pocket costs (insurance deductible) as well as handled also my insurance with no issues. Great communication. I dropped it off mid-afternoon so that the work to be done the next day. However, I got a call before close of business that same day to let me know that it was already completed and ready to be picked up - Very fast service.

It was great! I was able to get an appointment on the schedule quickly. They took care of the…read morelittle crack in my windshield and it's held up great since. Great staff too!

I recently had all of the windows, front windshield, and sunroof tinted on my 2026 Acura MDX, and I…read morecouldn't be more pleased with the results. The quality of the work is outstanding--everything looks clean, precise, and professionally done. Before scheduling, I had quite a few questions that I initially sent over email and later discussed on a phone call. Ahmed was incredibly patient, knowledgeable, and easy to work with throughout the entire process. He took the time to answer every question and made sure I was comfortable with my decisions. The team clearly takes pride in their work, and it shows in the final product. Based on this experience, I fully plan to bring another vehicle in for tinting. Highly recommend.

My rearview mirror inside of my Lexus melted off.... So it was hanging by a wire. I called these…read moreguys and they got me in quick. 30 minutes later it was properly reapplied and I was on my way. Professional operation. Recommend

What an amazing experience I had dealing with Tabitha from Ace Glass. My daughter, a VCU student,…read morehad her car vandalized on Thursday (along with several others) in the parking garage near her apartment. My first call to a National company resulted in being quoted a repair time of next Tuesday. I decided to see if I could get this repair sooner so I contacted Ace. They came out that afternoon!Unfortunately one piece of glass was incorrect so they temporarily patched broken window and return on Friday to complete the repair. Ace even facilitated running cost thru my insurance company. Ace made a terrible situation bearable. Thank you for your professionalism and service.

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Richard provided a great customer experience. He provided me with timely responses, extremely fair…read moreprices, quality work in a timely manner. I recommend Prestige Auto Glass to anyone with auto glass needs! My rear passenger quarter glass was shattered by something (rock?!) flying on the highway. I had immediately filed a claim with my insurance company and came to yelp to get quotes. Because this is a "dealer only" part, it had to be ordered directly from them. Prestige came to my and put film on my window to hold me over until my new window came in, and he came to my job to install it in the parking lot. I am adding to this review only to again speak to how awesome Richard is! You pray for people like Richard to be put in your path, that mean you good and I am most grateful for you Richard! Thank you again! #MyAutoGlassPro Consistent, reliable, professional, top tier expertise, responsive, and fantastic customer service! Peace and blessings to you sir!

Smooth transaction and budget friendly cost. Happy customer with windshield that will pass…read moreinspection.

I had a good time with Fast Auto Glass staff. They worked well for me and they got my vehicle in…read morewhen I had damage from some hail. The staff was attentive and they work FAST. They worked with my insurance and the costs were really affordable. They made sure that I was pleased with the results before letting me go. If you need their services, please don't hesitate to visit.

Fast, responsive and great service with the best price around! I highly recommend them and I will…read moredefinitely use them in the future if needed!

Today was the third time I've taken a car to Auto Glass Now on Westwood Ave. to have windows…read morereplaced. The staff is polite, the work is done quickly, and they are significantly less expensive than many other glass shops. This time, I had two shattered side windows (just some of Richmond's delightful vandals having a good time). They got my car in quickly, replaced the windows, and even vacuumed all of the shattered glass out of my car! The receptionist is well organized, gives you all of the information you need, and is sweet and professional at the same time. The waiting area is clean, and they offer coffee and snacks. One time I took a car in because the rear view mirror had broken off (nothing to do with their work'!), and they fixed it for free. This shop will be my car glass place from now on: pleasant employees, excellent prices, and great service.

Windshield was replaced but look how they left my carpet. No paper was put down. I just had to say…read moresomething about this. However they got the windshield done in a timely manner.

Brought in 24 Roque to have windshield replaced and calibration done. Windshield was replaced…read more Notified before pickup they could not due to calibration because they did not have updated software. I would need to take it somewhere else. The estimate had been based on doing both. They did not breakdown cost in estimate. Mind you there are safety features aligned with the calibration. Called around got estimate from Nissan. Told them how much it was and I expected it to be deducted from estimate. Long story short I walked away with an unsafe vehicle and an additional cost to get vehicle right. They should not have attempted the job if they could not do the whole job. This was just messy! I would not recommend using them for any replacements without guarantee they have what is needed to do the job. Additional time and money and putting someone in unsafe vehicle is the outcome. Beware.

Kind. Prompt. Fair. Look no further for your glass needs. It actually felt good to do business…read morewith someone in the car industry, for once, and as a woman no less

I had a chip in my windshield and it was repaired quickly and efficiently. Quick and friendly…read moreservice! Thank you!

I had a crack in my windshield and called Farmers Insurance (my provider) and I was quickly set up…read morewith an appointment with Safelite. I thought "Great, they replaced my windshield last time, this time should be no problem". The day of the appointment came and in ten minutes the Safelite guy tells me that he sees rust after removing the molding and that he can't replace my windshield or he will be fired. He leaves, having done nothing and I'm left with a car that can't pass inspection. I call my agent, pretty furious, and he gives me Rob's number since he uses Rob personally for his glass needs. I call Rob, and within minutes have a next day appointment and assurance that as long as the metal isn't rusted through, he should have no problem replacing my windshield. I had to work the next day so we work out a plan on where I'll put the deductible check in the car, and when I get home that evening, the windshield is replaced and an invoice is in the seat. I won't use those national chains again. I learned through my local agent that insurance companies get paid money by national chains to be the default providers for claims. In Virginia, I get to chose who does the repairs on my car, so why wouldn't I want the money to go to a local business? The owner answered the phone, got the work done, and I couldn't be more pleased. I'll post the picture of the work done on my 97 Toyota Corolla beater I drive to and from work.

What a difference three years makes! Time to update my review from one star to five…read more Same truck, different story. I took our truck in for another windshield replacement, which was scheduled by phone. Nita at the window made check-in easy and quick. My daughters and I settled into the sprawling waiting area, complete with desks, vending machines, and complementary coffee and water. I LOVE LOVE LOVE that there was no TV or Muzak blaring, just peaceful calm. I was impressed with how quickly my truck was taken back and the work started. Caleb brought my keys to me when it was done and went over the restrictions till the windshield sets. It looks fantastic. He's friendly and professional, just like Nita. There was a billing error I caught via exit text, and Nita immediately corrected the issue and resolved it within a minute of my bringing it to her attention. She provided a print receipt as reassurance. I really appreciate the extra mile. And I think it's a good value, too!

Very nasty customer service , unreliable technician... An appointment was set days prior and upon…read morethe appointment we got a call stating the tech called out, in addition to asking for further service(coming in) we were misdirected and immediately requesting refund. I would not recommend this location due to poor customer service