This place is poorly run. The place looks clean but the employees and customer service are a joke. While waiting with a decent group in the lobby, it was very frustrating to see the following: Three stylists at a computer to make a sign for the door One stylist even sat down and read a magazine before "organizing" them A lot of small talk (while not cutting hair) between employees Emptying a trash can out the back These things should done when it's slow, not when you have several people waiting. Note to management/owner: Install cameras so you can see how lazy the employees are and why the customers don't want to come back read more

Supercuts - See the stylist sitting reading a magazine, meanwhile I have waited an hour. This place is terrible - Hair Salons Near Me - Yorba Linda, California

This was my first visit. I thought I would try to save a little money and keep the businesses in my community going....I'll never come back... totally butchered my hair. I always ask for a scissor cut... it's a skill that very few people have when cutting hair for men. The lady cutting my hair said, "finally someone asking for a scissor cut, I love to do them, it's my favorite"... Lady, you need to sharpen those skills... I'm going back to my usual place. I want my $16 back read more

OK, um, first of all the map is a little off for the location and I just wanted to get that out of the way. I've been coming to this location for about ten years now, and what keeps me coming back is the customer service. I've moved farther away from this location within that time frame and there is actually one much, much closer to me but I had one bad experience there so I drive about 6 miles just to get to this one (as opposed to 1 mile). Over the ten years I've been coming to this location, they have remodeled the store so it looks much better and they've only moved a few employee's and they are what keep me coming back. Not much else I can say about a Supercuts. Good experience every time, great employees, greatly improved interior. read more

So update on this will not be going back because Breanne no longer works there SHE IS ACROSS THE STREET AT THE BEAUTY SUPPLY PLACE Went back to breann for another cut! This time she put tips of color with my great cut. My hair looks fantastic. So go see Breann ! read more

For the most part, the staff here is always friendly. Every time I have gotten a cut so far, the stylist has chatted me up, instead of letting me sit there in silence. The only complaint I've had is one time I walked in just before closing (about 10 minutes before closing time), the receptionist whispered "seriously?" under her breath, while rolling her eyes. She seemed pretty eager to get out of there, and I obviously disappointed her. Felt awkward and very unprofessional. read more

Busy mom deciding between getting a groupon for a salon or coming here. I came here and got a great cut!! I didn't have to wait the quoted 15 minutes and Marisa was really nice. She showed me how much she would take off before she cut and checked in on the layers and side swept bangs I got. I would recommend Marisa to everyone. She gave me a great cut and I was out of the salon within half an hour. :) definitely coming back and requesting her. read more

Amazing, I had the best conversation with a worker. I didn't get her name though. We had lots in common and was an amazing person and stylist. She was very professional and I appreciate her work. She's strong. Service was great. read more

Shawna cut my hair and she made me feel terrible for being a white Republican even though I've done nothing wrong. This place is the most racist salon I've encountered in so cal. They will purposefully mess up your hair and act racist towards you making for a disgusting environment.. buyer beware! read more

They always do a great job cutting my hair. The staff is friendly and professional. The wait is never too long.

Supercuts is a place I have had my hair cut for many years now, but after my last two experiences, I'm done. The second to last time, I told the girl I wanted a graduated bob, where it's a little shorter in the back then gets a little longer in the front. When I went home, it was very evident that my hair was longer in the back than in the front and she gave me layers in the front that I didn't ask for and it looked bad. I wore hats to cover my hair for a few weeks. This last time, the girl, Karina, says she has been there a few months. One, she cut REALLY slow. I showed her where I wanted the length cut to and I had to tell her a few times to cut it shorter cause she was cutting off 1/4 of an inch at a time, it seemed. Second, same thing. Longer in the front, shorter in the back, graduated bob. Once she was done, she showed me in the mirror and I pointed out that my hair was longer in the back than in the front. So she had to re do it! Third, she didn't even wet my bangs that had been pulled back with hairspray so she started cutting them when they clearly weren't even so you could SEE where to cut and thankfully I stopped her, since my bangs are now oddly cut and I had to fix them myself. Lastly, the picture will show that she missed some hair when she cut too. Go somewhere else read more

Supercuts - Had to fix this when I got home along with my bangs being shorter in the middle then over my eyebrows, so I had a bizarre arch. - Hair Salons Near Me - Yorba Linda, California

I don't even know where to begin.. large well organized shop with friendly staff.. clean and sanitary work stations. Floor was so free of hair they are so on top of the cleanliness and appearance of the shop. Megan has always been my life saver! Regardless of the horrible messed up cut or color I have brought to her.. she has ALWAYS fixed it! She is a master of color and on top of her game when it comes to hair cuts of any kind. Shes been with me from buzz cut, Mohawk and now my long ombre hair. I will follow her every where she goes! She is fun, helpful and so knowledgeable when it comes to repairing a hack job of any kind. Go see her! You will not regret it. I will never ever make the mistake of letting anyone touch my hair again. Megan thank you for restoring my confidence and not only correcting my hair color but giving me such a flattering hair cut. I highly recommend! I live in the inland empire and you better believe I will travel the distance to this super cuts location every time. Thank you Megan! read more

Worst haircut I have ever had in my entire life. I asked my just small layers in the back to add some volume and she gave me layers all over my head and on sides which is redundant as I have a long A LINE cut so she chopped the A line look and now I look like a five year cut my hair. I can't even curl it and it look right. I have short layers on the side that stick out high and than the bottom length from the A Line falls long. It's a serious disaster. I have a family event Saturday and start my new career on Monday and this hair just ruined my entire coButchered. Super upsetting. I went to Fantastic Sams in Imperial Highway to fix it and Vickie was able to fix it, she did have to take a few inches off to make everything look normal but let me tell you HUGE DIFFERENCE, absolutely beautiful. read more

I get first class treatment every time. The stylists are friendly and talented. And I highly recommend the hot towel after.

Been here thrice, would give 4 for others and star. But the last time I got a haircut was with BELLA(5stars), so patient and attention to detail and making sure after every few cuts if it looks ok. That's what best barbers do! read more

Great haircut and Barbara did a great job cutting my hair. Good price too, come here if you need a haircut.

Go see Barbara for an amazing experience! She's a cool human and does an amazing job. I went in for a gentleman's cut and got way more than I expected for a Supercuts. I wouldn't have gotten a better haircut at a high end salon. Attention to detail and knows what she's doing. And by attention to detail I mean she makes sure not one straggling hair remains. I will def return. read more

This review is long over due. I got my ombré touched up here by Giselle. Very efficient and professional service! I left feeling like a million bucks! I will definitely be coming back. read more

Came in for a normal cut and they said the wait is 40 minutes. I came back and find out she had taken a FAMILY in and was gonna do all 3 of them first. She said that DIDNT REMEMBER ME even though she had literally written my name down and that I would have to wait for all 3 to finish. What kind of terrible customer service is this? Oh yeah there were also multiple others working at the same time but they were all doing nothing??? This was my first time trying a Supercuts in years and I was instantly reminded why I don't go to them. read more

So I've been coming to this specific location for over 2 years now and I've been exceptionally pleased with employee's work. These ladies deal with crazy busy rushes, extremely rude customers, and still manage to get their job done while welcoming every single customer that walks through their doors. RANT WARNING: Majority of the time that I've seen customers complain have been based off 2 factors: their indecisiveness or the wait time for the next available stylist. When you come in, they ask what you want done and I've personally seen customers say "just a regular hair cut" or "whatever you think would look best." The stylist will go ahead and confirm what they will be doing and proceed to cut away. In the end, the cut was no way close to what they had originally agreed on due to the customer's demand throughout the cut. And now, the customer is unhappy. It's the customer's fault for not knowing what they wanted, the stylist is just doing what you tell them to do. At the end of it all, don't be that pesky customer who tips $1 whole dollar for all the trouble you've made them go through... like, cmon. Second scenario is when everybody and their mothers decides to go get a haircut right before a big holiday or right before school starts. Guess what? The wait is going to be well over an hour when there's 9 people ahead of you, that's just the way it is. All 4-6 stylists are working diligently to try and get to everybody ASAP. Don't be that person that waits til last minute and then complains/harasses the receptionist. Moral of the rant: Don't be rude, know what you want, tip stylists accordingly, don't ask for discounts and manage your time wisely. I've personally seen all these scenarios go down in the store over the past couple years and honestly I'm fed up. These ladies work hard and hardly anybody thanks them for it. Thank you to Monique who always makes me look nice and sharp for all my performances, events, etc. I highly recommend her to any new customers planning to visit this store. read more

I had a great experience here! The crew was friendly and professional. A special shout out for Jennifer, my stylist! She rocked my haircut! Her attention to detail, great customer service, and wonderful sense of humor make this a 5-star review! Definitely one of the best cuts I've had at Supercuts! Thank you! read more

I have always gotten a shampoo and blow dry, without a cut, for approximately $28.00. And that price has gone up from $18.00 recently. Last week, when I went in for this service, it was $60.00. What is going on with Supercuts? Are you actively trying to lose business?? read more

First time at supercuts. I would always hear bad things about supercuts but im all about giving chances. Should've listened. They totally messed up my hair. Not even close how i wanted my hair to look. Not to mention the workers were rude. Overall will never step foot again at any supercuts. read more

Michelle did me right. I went in with a heavy hot mess of hair.. Told her what i wanted and why i wanted it . we discussed different options and then decided .. She made my hot mess a soft much shorter brillant doo. As long as shes there i will go to her.. I highly recommend her .. Thanks again Michelle !!! read more

I have been getting my hair cut here for years. It's not my favorite place, but I haven't disliked it enough to stop going. The prices are okay, but they take a little jump every year or two. The wait is usually half an hour or more. They allow you to call and put your name down, but it doesn't seem to have any rhyme or reason to it. They never seem to worried about your wait time or making you feel welcome. Don't get attached to one stylist- they move around a lot. One I get my hair cut, I'm usually satisfied. The stylists do a good job, just always seem to be understaffed during peak times. If you are looking to start a new place- I'd check other places out first. I just keep going because I know the measurements for my haircut and they can do my basic hairstyle. read more

I came in for a simple cut and layer. Wanted about 2 inches off. After waiting a short 3ish minutes Michelle introduced herself. She seemed nice! She shampooed my hair and gave me a few hair care tips. I explained that I wanted the whole length of my hair cut to the length of the hair in the front (the back was longer) and the layers to be right under my ears. I cant see without my glasses so the whole time I was in front of the mirror I was oblivious to how my hair was looking. We made some small talk and the atmosphere was calm, nice, and polite. After she was finished I took a look at my hair and it was a bit longer than I had wanted. I asked her if it would be horrible of me to ask for it shorter. I could basically HEAR her eyes rolling. Her attitude immediately changed from polite to a rude. Like she was amnoyed with me?? She explained that it would get shorter when it was dry. I knew that but still wanted it shorter. I was willing to even pay extra tip since it was going to take longer to do it again but she was being short and rude with me because I didnt understand certain terms. Honestly I considered leaving her a terrible tip because of it but I didnt. Every time I go to the salon I always leave with a cut I dont like because I never have the nerve to speak up and today I spoke up because she seemed nice enough. Guess I made a mistake? I just wont be coming here again. I cant believe I was talked to this way. read more

I have been going to this location since 2010, and have trusted Super Cuts for the last 11 years. Today, I had the worst experience ever and I will no longer return to this place. Hair grows back and that is not why I am writing this review. Attitude and customer service are something very important to me and I do not appreciate moody and rude stylist taking care of my hair. A hair saloon is a place where I relax and feel good. I do not need that extra stress added by miserable and unhappy employees. I asked for Shampoo, Haircut and a Full-blow dry and the stylist got mad because it was 4:15pm and she was off at 5pm. The stylist's name is Michelle. She did not say a word to me during the whole hair cut. She was rolling her eyes and annoyingly putting things back into her station. She was annoyed that my hair is somewhat tangled. I have a long and a very clean hair, easy to handle. She rushed through cutting (10min or less). She kept looking at the clock. Anyways, she blow-dried my hair, did not ask me how I want it or if I want to part it to the left/right/middle. I was nice and friendly the whole time. I know we all have bad days and yelling would not solve the problem. I thanked her and went to the front desk to pay. Her and the receptionist could not decide what to charge me. They played with the price for a few minutes, and I kept seeing some crazy totals on the registered. I asked what was going on. Then I was charged $85. I always have paid $55 or so, same hair, same service, since 2010. She told me management changed, rules too. They used to charge me one thing, but now it is different. I looked at the prices and the list of services and everything is still the same. Like I said, hair grows back, I just needed a trim because it is summer and humid, and did not care if she will blow dry or not. but because of her attitude, I won't use Super Cuts any longer. read more

This place said they had a 30 minute wait I went next door came back not one person was in the lobby that was there 30 minutes ago when I came in 30 minutes ago and they made me wait another 20 minutes minutes. I'm a loyal customer not any more. This was BS read more

Supercuts?? No way. Very hard to believe when my son is walking out with bald spots and uneven hair. My dad took my son for a haircut and came home with the worst haircut he's ever had. I went in for a second visit and asked them to cut it all one size. As she starts cutting his hair she realizes she's not doing a good job and says I need to talk to my manager. She leaves and brings her manager and says that they can't continue because the hair was beyond too messed up to be fixed and blamed it on my son for not staying still. If they don't know how to give a haircut to younger kids they shouldn't be accepting our money! This place doesn't even deserve 1 star. PAMELA the 'manager' has the worst customer service and doesn't know how to resolve any issues. Then I call and ask for corporates number and they said I have to find it myself. WOW! First and last time. Go to COOL KUTS FOR KIDS or do it yourself. You'll definitely do a better job! read more

Supercuts - This is how they left my sons hair. I wouldn't recommend this place to anyone. - Hair Salons Near Me - Yorba Linda, California

If I could. I WOULD NOT even give this Supercuts a star and I'd change the name to SUPER C U Next Tuesday Service. The service here is Horrific! If you like being disrespected please come here!!!! No organizational or people skills. Old Lady Tattoo really makes you feel like she going to stab you in the ear if you look at her wrong. What ever happen to service excellence??? Please save your self the trip skip the SUPER to the other shopping center near you and look for FANTASTICS read more

Went there this morning to get a haircut Young lady asked me how much I wanted cut off I said a finger length , didn't realize she didn't realize what a finger length was and cut it down to where there was only a finger length left how my God I haven't been this bald in years! Wouldn't recommend it at all! read more

amanda was very professional .. she was very detail.. very nice to talk to me .. defiantly will be going back!! A+ for customer service . clean area and didn't have to wait long! read more

Just had my haircut here. The stylist was a sweet gal how however her hand placement and hesitation showed a lack of confidence which results in a stressful haircut. I'm sure she could pick up on the fact that I was a bit anxious which likely only added to the issue. As a result I'm not satisfied with the cut and it is unlikely that I will return for another. read more

Monique from Supercuts does amazing highlights with great care and precision. Very pleased with my cut also. Highly recommended

I went in to get a haircut the day before my graduation and they wouldn't take me because their wait time exceeded the time they close. I was there at a reasonable time, but they obviously don't care enough about customer service and just want to go home. I will not be returning here. The other times I have been there I got sub par haircuts anyway. I was simply home for the weekend and that was the only place nearby. read more

Megan did a great job with my haircut. I loved how she would tell me step by step what she would be doing next, before actually doing it, to make sure I got what wanted. Thanks, Megan! :) read more

Me and my husband always go to Pamela. She is a sweetheart and she does her job. I only trim my hair, so I can't tell you if she is good with everything else. She is the only one who does my husband's haircut right. So I would def recommend her. read more

Omg had an amazing experience here! Megan is amazing she was so meticulous and spent her time finding the best style and color for me. Absolutely amazing experience. Love and adore my hair.cant say enough good things about this place and the service I received read more

I called to be put on the list for my kids' haircuts and they told me it was a 40 min wait. So I put our names on the list & we arrive 30 min later to find that there are 3 people ahead of us and that there is only only person cutting hair! I waited for 20 minutes and left. Ridiculous. read more

I've gone back a few times since. Same deal. Super nice stylists, but poorly managed. There are enough other local places to get my hair cut, I'm going to continue going to them. I should have been tipped off when I noticed it's a revolving door of stylists. It's the lack of good management that prevents good people from sticking around. No more second chances for this place. read more

Came in for a quick trim. My hair is rather long and I just wanted to clean up the dead ends. I was a walk-in and only had to wait about 5 minutes. Mikey helped me. I told him I wanted a trim but liked to keep the length. He went through and went over each portion of my hair almost like he was giving me a tutorial. I liked that he was explaining what he was doing to show that he was listening to what I wanted and that this was how he was going to execute it. Overall very happy, very quick. I'm not super close to this area but I just might go out of my way to come back here again. read more