While I come here maybe once or twice a month for a decent haircut, today I showed up and sadly had to leave. Normally, there is somewhat of a wait, mainly because it is the only place to get a normal haircut that doesn't cost in the $40 range (most local barbers), which is due to there only ever being two people with open chairs. Today was no exception to that rule. After waiting for almost an hour, I left without both a haircut, as well as my turn in like being anywhere in sight in regards to a "normal" timeframe. They need to get their stuff together, because this "two people working" thing just doesn't cut it. read more

Asked for a fade nothing crazy and now my whole scalp burns and I have bumps on my head do they even clean there clippers‍

Ive been here twice so far and Janelle has cut my hair both times. She does a great job and always listens to what I want to do. She is always very sweet and I will definitely be coming back on a regular basis. read more

The Stylist who cut my hair DID NOT wear a mask. This happened on 9/22/2020. I reported this on the "Customer Care" section of the SuperCuts website the same day with all the details. I have not received a response. I also reported this to Contra Costa County Department of Health Services. read more

I have been going to this shop for more than 3 years but, the manager quit last month. I made an appointment for a hair cut at 11 and I was short on time. I needed to getting ready for a birthday party. When I got there the girl Lilly, who I made the appointment with to cut my hair took a walkin for a hair color. I was told I would need to wait until Lilly, was finished and that would be more than an hour and I left disappointed. Every since Sheri, the manager left the shop has fallen apart. They even had a receptionist to handle the appointments but it seamed to be to much for her to handle. Anyone know a good shop? read more

Trying the online check-in was a first good impression. There were only two stylists when I walked in. They got in the chair at the time I had requested. Janelle supercut my hair and did a great job. TY Janelle. read more

This review is about the Pinole Supercuts, and also Supercuts as a whole. They are truly hit and miss and I think I finally figured out what part of the problem is. It is the training of their employees, including lack of consistent language for communication between client and stylist. For example, I have been pleased with my haircuts at this Pinole location. I always get the same haircut, and they have been timely. The El Cerrito location had some issues, so I started going to Pinole. Yesterday, the stylist asks what I want, and I say "you usually use the #2 clippers on the side." She then asked "Scissors on top?" I said yes. Notice, she did not ask me about length on top and I forgot to state it. During the haircut, she had to stop repeatedly to help their new receptionist that they were training, so my stylist seemed distracted. At one point, she returned and started talking about something totally out of the blue, about her cousin who had a lucky rock. This stylist is pretty chatty. When she said the haircut was done, I told her that she had barely cut the top, that I wanted it shorter. She said, "You just said scissors on top. That means a little off the top." Huh? In my world, scissors means scissors. We hadn't talked length. I told her that I always get it "finger length" according to stylists at both locations. She said she had clippers that would also give me "finger length" hair. I attempted to tell her that I wanted it done with scissors as had always been done before. She already was digging into my head with the clippers, saying if I didn't like it, we would go back to scissors next time. She was acting like she was in a hurry, like it bothered her that I told her I wanted more cut from the top. I did tell her I thought "finger length" was a funny term anyway, because it varies from stylist to stylist, who have different fingers, right? She agreed. I told her it was Supercut staff who used this terminology, not me. As I write this, I realize I acted like a coward yesterday for not being more assertive. I didn't want to create waves. I even said "Nice job", while I was still in shock at what had just transpired. I even gave the usual tip. It is after thinking about it, and looking in the mirror at my convict-style haircut, that I realize I should have spoken up right then. One other thing, I told her maybe Supercuts should keep a file for regular clients with notes about their preferred cut. She said this could be done, so they added notes to my file. How come this is the first time I have heard this? Again, communication is poor. They probably did me a favor. I am thinking about not being so vain, or prima donna like, and just cutting my own hair to save money. I'm married, so as long as my wife is cool with it, then that's all that matters. Maybe Supercuts did me a money-saving favor. Let's face it, you get what you pay for, and Supercuts is inexpensive, so I probably have little right to complain. read more

So this happens to be one of two Supercuts I regularly patronize. I get a close cut every two weeks cause I like it short and it keeps me cool. Anyways they sure know how to cut hair and it shows. The problem is typical short staffing. Only two people cutting on any giving day. This makes customers wait just to long. Solution should be 3 minimum cutting at all times. Lots of people waiting is a downer. Wait time 45 mins! read more

Pretty crap cuts more like it! Not much talent shown and one of the worst haircuts I've had in a long time. I'll be doing the 100 mile round trip to my barber next time. These chain salons are very hit or miss, over time I've come to realize it's not worth the gamble. read more

I got a coupon for $5 off a haircut when I went to the San Jose Earthquakes game. It was valid at all bay area locations. I took it here and they honored it no problem. Got my $5 off and since my hair cut is very simple, just 4 all the way around to shave my head and boom, done. My stylist was very nice and did my hair perfectly, fast. Good experience this time around since I've had some disasters with the Supercuts company in the past. read more

I have a very wiggly 4 year old and this salon is able to give him a very good haircut despite the challenges he presents. Marta did a great job on my son's hair! We've been here several times and all the stylists have been very friendly and patient with my young kids and have given great haircuts! Supercuts locations vary greatly in quality of the cuts you receive and I think this one is the best one I've experienced. read more

This review really sucks because I have been to many other Supercut locations and have NEVER received such bad customer service. I went last Friday. When I walked in there were three families waiting to be assisted. Of those three families was a grandfather with two kids. There were only TWO salon stylists cutting for the day and they both had someone in their chair. Their pace was slow and careless. I decided I would wait because I really needed a cut and had no time this upcoming wknd. I got there at 4:45p and didn't walk out until 6 o'clock! I waited patiently and watched as people slowly walked out. For a Friday night I was super surprised that there were only two stylists there. They had NO sense of urgency either. So they finally called the older gentleman. I was next after him. He is called to the front and informs LiLy( the stylist) that all three of them would be getting a cut. So she started with one of the grand kids. I was under the impression that usually when a family walks into an establishment whoever assists one, usually can just accommodate their whole party. So I'm assuming that I would be next in line for the other stylist. So Hong ( the other stylist) is done with her client and walks up to the front to check out. So as I'm waiting for my name to be called, I watched Hong and Lily ( the two stylists) exchange glances and look down on the list and then at me. The next thing I know she calls the older gentlemen with the kids...... I was so lost because the other stylist had already been assisting them. I was shocked and felt super discriminated against. I asked the names of both of the stylists and I walked out. No hair cut. I completely understand that not all people are comfortable working with different hair types but at that point you need to speak up and let that be known. Trust I won't be upset, I would respect you more for being honest and NOT wasting my time. Lily and Hong displayed horrible customer service and acted in a very UNPROFESSIONAL manner. That's tragic that they tarnished my view of the company now and will no longer spend my money at any location. read more

I walked in wanting a haircut. I was greeted by Ashley who was very nice. She did let me know there would be a wait. I decided to wait for her. I explained that I wanted a blunt cut Bob. She gave me suggestions as to what she thought worked best for my desired look. She was very attentive and did an exceptional job on my cut. I have received so many compliments, I would suggest Ashley to anyone looking for quality service. read more

This place always has a long wait line for a regular kids haircut. I came in with my kids at 2:40. The clerk said to just sign in and didn't bother to tell how long the wait will be. After signing in we continued to wait for 10 minutes. The hairdressers were more concerned about those that placed appointments online. They let 4 people before us go and still didn't advise how much the wait would be. read more

Sweet girls. But when they said 30 mins, they actually meant an hour and a half. I'm super behind now.

This place is awful. I've made appointments online 3 different times and all three times they have taken people who call after me ahead of me. I have been sitting here for 45 minutes and still have to wait. I'm leaving and never coming back. Why have an online check in if you don't abide by it. Oh and the young girl who works here is the rudest person on the planet. read more

This review is bit late. Sorry about that. The last 3 visits have been pretty awesome. I had 3 different stylists and each did a wonderful job. Jessica, Colona and I'm sorry but I forgot the 3rd. All 3 ladies listened, took their time and made sure everything was exactly the way I wanted it to be. This Supercuts is leaps and bounds better than the last one I visited. I'll be returning. Thanks again! read more

I took my son for a haircut Jessica took care of him I'm so happy she did such a great job THNK U Jessica thank you soooo much and thank you for your oasis the patience I know was a lot of work for you Thank you read more

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maybe not the worst haircut ever but in the top 3, the next day i had to go elsewhere to get it fixed . when i walked out of this place it looked like someone had put a soup bowl over my head and just cut around it and didnt even do that well. i will never go back , with great clips less than a mile away and cheaper there is no point read more

I have been there twice with my son. The first time we went we had a wonderful women (not sure of her name) and did exactly what I asked for. The second time we went back the wonderful women was not there (her credentials were taken down from the station and it looked as though no one was using that station) but we got stuck with Sherry. She asked what I would like for my son. I told her I wanted a shorter version of what he already had. She talked me into a "summer cut" Which was a buzz cut. I was SO mad. I didn't know what to say to her actually. If I wanted to have my sons head shaved I would have done it myself!! I DO NOT recommend Sherry. She was horrible! read more

I see from other reviews that many other people have had the same problem I had. When I arrived as a walk-in customer, I was told there would be about a 20 minute wait. That was fine with me so I seated myself in the lobby to wait my turn. About 50 minutes later, I was still waiting, and couldn't help but notice the lackadaisical, snail's pace attitudes of the stylists. I went back to the counter to ask how much longer the wait would be, when a woman with two young boys walked in the door and announced she was there for their appointment, for which she had checked in online. To my astonishment, they served this family immediately! Had I not also made an appointment more than 50 minutes ago, for which they were now 30 minutes behind on my promised time, and physically been there waiting all that time? They actually expected me to wait for another three customers to be served before me! Why they didn't tell that woman with her two children that they were running behind and there was one customer before them makes no sense at all. I was furious and left. It was too late to go anywhere else so I didn't get my haircut and my afternoon was wasted. I have found another salon nearby and I'm sure they would never dream of treating a customer the way I was treated at Supercuts in Pinole. I will NEVER go back there and this review is to warn others. read more

Wish I could review an actual haircut. Walked in, was next in line. Waited 40 minutes while 2 other people walked through the door and got service immediately. I will never go here again. read more

Online check in completely eliminated my wait time. The staff was friendly and attentive. The hairdresser was meticulous and in the end made sure that she did exactly what I wanted. read more

This place helped me to fix a reeeally bad haircut from Headliners in Vallejo... They were cool, knew what to do, and did a GREAT job above & beyond my basic needs... They knew my head shape and custom cut to make me look as normal as possible... I'll be growing my hair back out w/ them - highly recommended!!! read more

I, my husband and our kids have all gone here fairly regularly over the last 3 years or so. First to Sam from Sacramento...why were you at a Supercuts in Pinole,if you ever actually were. A lot of the stylists are Asian. I have never had someone get in front of me. As with any other time you go to a new stylists you need to be clear as to what you want. The first time my son went they really didn't cut enough, but he really didn't communicate it too well either. The only "problem" I have ever had was the first time I took my 11 yr old in to get a Pixie cut, and the stylist who was doing her hair, kept trying to talk her out of it, showing her pictures, asking me if it was alright, saying that it is a cut for older people, but she did do it, not great, but it worked out pretty well. I was having my hair cut my another Stylist, Lily, and we even talked about how good my daughter would look, and does look, with a Pixie cut. Ever since then I ask for Lily, AND you can call and schedule with a specific stylist! Lily likes working at Super Cuts because she has a schedule, a salary and doesn't have to rent the chair and buy all of the products. read more

My eight year old daughter had beautiful hair down to her belt. We took her in yesterday afternoon for a trim and my wife pointed to where we wanted the hair trimmed to (about two inches). The woman working cut off all of my daughter's hair to her shoulder. I can't believe what she did. read more

I came in as a walk-in realizing that it is a Friday afternoon and knowing that there will be customers that have called in for appointment. When I signed in I noticed that there were 3 appointments and 2 walk-ins ahead of me and 3 walk-ins who signed in after me. It took an 45 minutes before my name was called up and another 15 minutes before I was seated to be cut. I understood the time delay however, there were dubious causes for the delay, one of which irritated me. After all of the appointments were met and the 2 walk-ins were called I figure it would be my turn. This was not the case. All three walk-ins that signed after me were called first and to make matters worst of of the soignee had 4 children whose hair need to be cut. I irritated me is what I observe during the process in which the employee was selecting the next person to be served. It seems to me she was not selecting according to the list but rather the persons appearance. I rarely call people out to be racist however, I don't see any other reason why I was passed up as the next person to be serve in a room full of Caucasian. To make matters worst the person that did serve me cut the hair crooked. Even after I indicated it, she still manages to keep cutting crooked. I may have been a little harder on her due to the inconvinience from being passed up. I noticed that most of the review have been fair so I will take this in stride and maybe give them another chance to prove me wrong. read more