Kaylie is fantastic!! She cuts my hair just the way I want it. She also takes care of my…read moregranddaughters hair by cutting, color and style. A great place to go!!!

I wish I had listened to previous clients who warned me not to go here. I showed up a few minutes…read moreearly to my morning appointment and my stylist was over 20 minutes late. She didn't offer an apology or explanation. I was so bothered by the lack of customer service that I opted out of getting my hair done there. Very disappointed.

Great experience!! I had Sandra and she did an all-over dye as well as a cut and gloss. I knew that…read moremy hair would be a little bit of a tougher job because i had box dyed it and i needed her to dye all my hair the same color as the roots. I am SO happy with how the dye and cut turned out. She gave a great head massage and i was so happy overall! The salon is beautiful! I ended up paying about 165 dollars before tip, definitely worth it!!!

The is beautiful Salon. I had requested a haircut and color. The color is produced by L'Oreal, an…read moreoil based product which did not color my hair properly, I'm imagining that it does not always cover the grey on older people. I'm 70 years old and I stated that my hair sometimes has a hard time taking up color. Of course the product was described at the end. I did show Samantha that 2 1/2 inches of my hair did not take up the color properly. I even looked at it in the light. My experience was not great for the amount of money I paid. When I walked up to pay the $349 bill, the girl at the front was not very friendly because I couldn't figure out how to put the tip which was a second computerized machine.. Can you imagine $349 plus a tip. My experience was unpleasant. I have to wait at least three weeks to have my color properly redone.

Going from long hair to a pixie cut is always nerve racking, But stylist and owner Amanda is…read morefantastic! James Harris Salon is the best there is, highly recommend checking it out!

Top notch salon! Highly recommend any of the stylists when booking an appointment. Very…read moreprofessional and nice atmosphere. I never feel like just an appointment.

Have been going here for awhile now - they are good for all ages. My retired mom goes here, I do…read moreand my two teenagers. Everyone always gets a great cut. Amanda does a wonderful job with color - even the crazy florescent colors my daughter likes! I use either Russell or Amanda for cut, and have never had a complaint.

I actually dont want to tell you who my new stylist is because I like her so much and want to keep…read morethat to myself! :-) I am new the area and struggled to find someone who really listened and repeated back to be what I wanted. When I first got here, I went to a high end salon at Recency and it was an expensive nightmare. I think Russell's offers high end service at an affordable price point AND the stylists deliver the look you ask to have. I LOVE that the three times I have been, the stylists repeat back the look I am trying to achieve. Flawless service!

I haven't been to the JCP Salon since they moved to this new location. Setting up an appointment…read moreonline was really easy, and it included pricing when you made your appointment, so no surprises there. When I got to the salon, I had a hard time finding it in the store, as it's in a hidden corner, and the sign isn't very big, but I got in pretty quickly once I found it. My stylist, Brittany, was really nice and conversion easily flowed for both of us. She did upsell me on a few things, but they were things I'd been considering getting anyway. She did a really great job on my hair and eyebrows. I would definitely come back if I couldn't get in at my usual stylist's salon (she's currently on maternity leave).

Rene did a fabulous job of cutting my hair. Was in town to visit family. And went into JC Penny's…read moresalon. Was lucky enough to get Rene. Knew her stuff inside and out. Now I wait and get my hair cut there when going there instead of at home.

This is the only place I go to get my hair cut. And Shelly…read moreis the only stylist that I will let cut my hair She is fantastic and so knowledgeable and fast. She also does my eyebrows too

Lady that cut my hair was only doing a neck trip and it was $10 all the other places I've been to…read moreonly charged me $3. Also when she was trimming my neck she cut me 2-3 times drawling blood. The place looked old and the card reader was acting up all day.

I had really neglected my hair over the last couple years and came in with a head full of breakage…read moreand split ends. I decided last minute to do big chop, called on a Thursday and made an appointment for Saturday morning which was great. Maddie was absolutely amazing and brought back my healthy hair. She's incredibly friendly and nice to talk to. Can't recommend enough!

Love this place! Been going here for awhile now off and on and I will never go anywhere else. I…read moreshow them a hair color on Pinterest and they match it as much as they can to it, but it also depends on how your hair reacts to the chemicals to. Also my hair is thin and they know it so they make sure they use stuff more less harmful for my hair to. Love this place! I have Tracy and she is great!

I don't even know where to start but I left with the worst haircut. NO style or shape. Just awful!…read moreNot even close to the photos I showed her. She told me what she did after she made the cuts. Didn't ask me what I thought. The water heater is currently broken and she washed my hair with ice cold water. I was not even advised of this prior to her whacking off a chunk of my hair before washing it because that was easier for her. At this point it was too late to leave. My stylist talked a mile a minute and was making absolutely no sense. She then started a conversation with someone else. In the midst of that conversation she looked right at me and said quiet people give me the creeps. That is not even the half of it. No excuses for this behavior or horrible result. I just want my money back.

If I could give ZERO stars, I would. TLDR: Taylor at Chroma…read morethe Salon took more than 4 undiscussed inches off of my hair, used a razor to unevenly butcher (for lack of any better description) the back of my hair down to almost my scalp in some places. The color that was done is inconsistent with inexplicable bleach looking spots. Overall, nothing near the cut/color that was initially discussed or requested. I asked for my money back for the cut and was refused by Taylor herself, the manager, and the owner. They each cited "store policy" of no refunds, only offering to get my hair "fixed" by Taylor, and ONLY Taylor. Yes, they made sure I knew that if I wanted it "fixed" by any other stylist at the salon besides Taylor, I would be CHARGED for it! (There is no mention of this policy anywhere online where I booked the appointment, nor was this policy ever stated in any conversation online or in person before the service.) Not one of them offered a sincere apology, nor could Taylor explain her actions beyond using the words "accidently took too much off". More details- After arriving at the salon we discussed the cut which I explained thoroughly, my hairstyle was grown out and I needed a trim of the length and layers. I used my words to explain the cut, used my hand to show her where the length should fall, AND showed 3 pictures of how I keep my hair. Without warning or communication, she started dry chopping at my hair with scissors. Immediately it was noticeably uneven. At one point after the wash she made an unprompted, incredibly inappropriate joke which made me incredibly uncomfortable. At no point did she ask further questions about the cut, nor she communicate at all what she was doing when she began razoring off the hair at the nape of my neck. As soon as the razoring started I spiraled into an anxiety attack because I knew my hair would be beyond repair. Her behavior and demeanor became noticeably panicked. When she went to show me how she was styling my hair with a straight iron, she could not even curl it properly because it was so short and uneven. The color was least of my problems at that point, but it also wasn't what I asked for or discussed. I reached out immediately to request a refund. Instead I was given the opportunity to "fix" my hair as they 'don't offer refunds'. Manager was rude and combative on the phone, and wanted to see my hair before "discussing a refund". Come to find, she was never going to discuss a refund, she just wanted to get me back into the salon. Upon arriving I was effectively ambushed by Taylor, who had been told by her manager that she was "fixing" my hair. Their offer was a free scalp treatment and "pampering". Because that's what every woman wants after getting all of her hair cut off without consent right? I told them that I didn't want anyone else touching my hair, and there was no "fixing" it. After escalating my issue to the owner, she had the audacity to tell me "you still have hair left" and that Taylor had given me a "french bob". Reader- look at the pictures and be the judge. (also DIDNT ASK FOR A BOB OF ANY KIND!!) What could have been as simple as apologizing for screwing up and giving me my money back for a completely botched service, turned in to me having to argue with 3 grown women that they needed to make an exception to "policy" due to the situation. I had to purchase a wig to cover this atrocity while it grows out, which is going to take months for the sides and probably a year for the back. I didn't receive a sincere apology or explanation from any of them.