The appointment app and calling in by phone does not matter (if they even answer the phone which is rare). It will be 2 hour wait minimum. Worst service ever read more

Might as well be called the "Hilo Meat Packing Plant" because these people are butchers. I went in with a photo, and was as specific as I could be, tall on top short on the sides, she CHOPPED my hair. I have maybe an inch left to on my top. i do not know how much more I could have done, how much more detailed and specific I could have been. They are just unskilled and unqualified to cut hair, plain and simple. read more

Great haircut, great stylist. Had to wait super long though.... based on haircut I will be back and call ahead.

Great job! Super friendly!! They ensured to keep my two year old calm and they were helpful the whole time. Strongly recommend for everyone.

This salon is a rip-off. I called to make an on-line appt. for a flat-iron so I wouldn't have to wait. However, when I tried to book online there was no flat iron selection. I called and they said just book it under hair color. When I got there I still had to wait because the stylists was late. She apologized. She was very professional. However, I was charged $60. I asked the stylist about the charge and was told all of their prices were adjusted and upgraded. It still bothered me. So when I got home, I thought the mistake must be when I made the online appt. and selected hair color since they did not have a flat iron selection and maybe that's why I was being charged $60. I called and told them I have never had to pay $60 just for a flat iron at any other salon. I have gone to several other salons when I just needed a flat iron (Macy's Premier, Mastercuts, the Salon at Puainako Center, etc. their price was always about $31). I always shampoo and dry my hair before I go to have my hair flat ironed which I did on that day. They didn't use any special products on my hair. It was just a flat iron. I explained about the online call etc. The person I spoke to insisted it was due to price increases. What a rip off! I told them I am never returning to your salon and hung up. Don't go to Supercuts or make online appts. You still end up waiting and they need to stop ripping people off! read more

The workers here aren't helpful. I scheduled an appointment with them to dye my hair early this morning and when I show up at my scheduled appointment time they conveniently "don't have enough time". There are always new workers in and out who don't know what they are doing. The only person I would recommend is Dutchess but on days she's not there (like today) the others are useless. read more

They avoid young children. If they don't want younger children, they need to make that clear on the phone before I sit there one hour past my appointment time while they take everyone else. Brett and A couple of the other "Barbers" are the only reason we go there but if you don't get an appointment with them, don't waste your time. read more

This used to be my favorite place to cut hair, but the past two times have been a huge disappointment. The wait times were ridiculous, it didn't seem busy, and worst of all the employees were standing around talking stories. Management needs to clean house and educate the staff on the importance of customer service. I'll be looking for another place to spend my hard earned money on family hair cuts. read more

Contrary to other reviews, all of my 4 times visiting Supercuts in Hilo have been good. This past visit was exceptional when an older stylist was able to fit me in on a busy slot with 2 missing operators. She continued to work with me even though the appointment time for a new client was in 30 minutes. She accepted the task(root color for me) explaining that because I was in their shop on 3 earlier occasions, she could use the formula card so time wise, it was a no brainer. Not only did my color come out perfect, the conditioning and styling were greatly appreciated. My hair looks and feels fabulous. read more

This is the secound Supercuts that I have been told they are not taking any more customers. I'm not happy at all about there service. It was freaking 5pm.... grrr read more

Very helpful in answering my questions! They took care of my daughter's eyebrows earlier in the week - Bear did an awesome job! Today put on the list for my daughter's partial updo - Auriel did a fabulous job and made my daughter's hair look beautiful and she was very pleased! We will definitely return....maybe for some partial hi-lites! Mahalo for making my daughter's event a memorable one!!!! read more

So far two good cuts from here when I really needed a last minute appointment! My hairstylist for 30+ years retired and it's hard to find someone that works with my bad schedule read more

Horrible experience. I came in on my lunch break and there were only 5 or so people ahead of me - with 4-5 barbers working, the place did not look busy. An hour later, I'd watched them and a number of people who came in AFTER me have their hair cut. I ran out of time and had to go back to work, without having eaten and also without the haircut I'd given up my lunch break to get. I even politely inquired twice to see how much longer it would take, and they gave me misleading time estimates and kept letting others go ahead of me. I am an active duty servicemember and was even in uniform - they knew my hair would be easy and fast, so not sure what gives. I just cannot believe they would treat someone, especially a Soldier, with such disrespect. I do not recommend. read more

After contemplating whether or not I should cut my hair, I finally gave in and decided to just do it. My normal stylist was booked and I decided to give Supercuts a try because I had been there years before and had a good experience. I went in on a Sunday, around mid-day, knowing that they closed at 5PM. It was pretty full in the waiting area, which suggested to me a couple of things: 1) they were super slow and it was taking a long time for people to get their services completed (which I hoped meant that they were thorough and made sure you liked what you got) or 2) that they were short handed. Apparently it was the second one. While I waited, I watched as other folks came in and signed in, or didn't sign in, depending on what they were told the wait was going to be. Just after 3, they were letting people who were walking in know that there was quite a long wait (I believe they were up to about an hour at that point) and because they were short handed, they may not be able to accommodate certain services. Anyway, I was called in just after 3 (which meant that I had been waiting for about 45 minutes) and the stylist asked how I wanted to cut my hair. Now, I've been to different stylists before and know that they typically make sure they completely know what you want before they start cutting. So, I was prepared with 5 or 6 different inspiration photos, including one from the last time I loved my hair cut. That was the one I showed her first and didn't even get to show her the others before she essentially tossed the cape over me and started spraying my hair with the water bottle. As she hacked away at my hair, there was very little conversation. I tried to engage in at least a little light conversation because I'm not a sit-there-in-silence person, but got nothing back. Within 15 - 20 minutes, she was showing me the back of my hair and then whipped the cape off, handed me my bag, and led me to the register. Mind you, my hair was soaking wet at that point because of all the water she sprayed on. I hadn't been asked if I wanted to upgrade to having my hair dried and styled, nor had I been offered the Hot Towel Refresher they talk about on their website. After paying, I was sent out in the pouring rain with dripping wet hair. At least I had to run to my car in the rain so it didn't matter that my hair was already wet and I didn't have to worry about ruining a nice style. Would I return? Probably not. Maybe I'll give another stylist a try, but the one that I had (I believe her name is Emily. She never introduced herself) is not one that I would go back to. My hair is definitely not what I envisioned. I don't hate it, but I'm not in love with it either and I'm a little disappointed. I'm giving it a 3 because the experience was probably closer to a 3 than a 2. I did get my hair cut for a reasonable price within a reasonable amount of time. And that's all I got. If you're looking for an amazing experience with super friendly stylists? Maybe take some time to observe the stylists there before committing to having your hair done. Some seemed better than others. read more

Hilo Supercuts has great barbers who do great jobs at cutting hair. Unfortunately they are so under-staffed that it takes FOREVER to wait and get your hair cut. If you make an appointment you probably won't get your hair done until 30min later. The app is no help either. You check in at 1:30pm and you don't get seated until after 2pm. I don't know what kind of system they are running but it isn't working. I can also tell that the barbers get overwhelmed when they get slammed. Very disappointed with the ridiculous waiting time. read more

Leilani is the girl to see. I've gone to her a few times and she's always done an awesome job. She takes her time and really tailors the cut to suit your needs. I've gone to other people as well and have always been satisfied. I would like to say that my cuts here rival cuts I've had in Washington DC for 3 times the price. read more

I have had 2 good experiences with supercuts , once in kona, then now, in Hilo. Bear styled my hair both times. Both times were great, the stylists are friendly and talkative, just like a salon should be. I'll be coming back for the great service and thorough job that Bear does. Thanks for the awesome cuts! read more

Went in when only one other person was in front of me. The girl at the counter said it wouldn't be a long wait. Ended up waiting 40 minutes before I got tired of waiting. I could understand if this was a one time thing but it has happened to me multiple times here. read more

Went to see Bear today n he is awesome did exactly what I wanted and more. Very friendly and goes above and beyond for clients him will be going back to see Bear soon.... great job I'm super stoked with the job he did read more

Went in for a beard trim, walked out with half my beard gone. Asked for a taper and round, just clean up the edges a little. First thing she said was "So I'm gonna use the buzzer then..." Ended up with a square beard. Asked not to take any off the top. First thing she did (Nani was her name) was to cut the top. After she cut it she then looks at me and says "So what now?". I already asked for a taper and round yet every time she would make a cut she would ask me what to do next....I already said taper and round......she did not clean up any of my lines, did not shape my beard to match my face, it was horrid. Finally I just decided to end the session. Walked out with half my beard (after asking for a trim!!!) and not the shape or contouring I asked for. Seems like they only know how to use buzzers in this place. Also while waiting for my trim a stylist was gossiping with a costumer about "personal drama". Talking about troubles they are having with someone and how its becoming violent. Heard a fair amount of swearing and just general trash talk. read more

I went in for a trim and to get my layers cleaned up. She didn't trim up the top layer like I asked. She tapered my hair down from the top layer making it look all poofy at the shoulders and then thin and scragly down to my mid back. It was hard to tell what was up when it was wet, but as it dried, oh my gosh. I dont know what to say other than I wish I could go back in time and not have gone there. I had nice hair that took me a long time to grow. Now, I not only need to pay to get it fixed somewhere, but wait another year or so to get it back to looking normal. Id cut it off but i have curly hair that looks bad short. It is so bad that guys actually noticed I had my hair cut and asked what I had done to it. I have never written a bad review before. I dont like to do damage to people or businesses. But people should be warned. I would not go here for any haircut if your hair is curly or layered. read more

Always awesome service when my sons get a haircut here from barber, A.J. You do have to call as soon as they open in order to get an appointment with him as he books up real quick! I would recommend making an appointment to avoid walk-In wait time. A.J is very professional and has awesome talent. read more

We've been coming here for years and have been happy ... until they changed their reservation system. You can call and make a reservation but it means nothing. Prepare to wait for hours, being told you're next while watching other people walk in ahead of you. read more

Been here twice. The first time was an OK experience, and my hair was acceptable but definitely not great. Just got done with my second cut, with a different stylist. I asked her to remove an inch, and she just went to town and started cutting off over 2 inches, which is a lot for a men's haircut. She did not listen to my request at all, and just started cutting. She said she's worked there for eight years, but has clearly never learned to listen to her customers. Also, she had an attitude like she didn't care what she's doing. Horrible experience! Never going back... read more

I had a great experience with Ari. She was professional and very good with the my waxing, wash, and blow dry. I recommend her for your needs. read more

I'm usually wary of going to a new place since it's apparently very hard these days to get a simple haircut, but they did it perfectly!

This is the worst place you can go for a haircut. They litterally rob you in this place. The overcharge for their services is outrageous. Very mediocre stylists. I unfortunately lost my stylist in town so I went to this place. Big mistake. They attend you with such disdain you are better off to a local hairstylist that doesnt belong to this chain. They share the aloha with their feet. I put a formal complaint to headquarters how they dare to have these people working in there. read more

I miscalculated my appointment with my regular stylist at another salon but really needed a trim. I went in on a Saturday about 4 pm and although the stylists were all busy, one of them "checked me in" and said I'd be next. It was a short 10 minute wait before I was settled in Slyann's chair. I told her my current cut was 2 months previous and explained the style and length desired. She said she could see the layers from my previous cut, even if it was overgrown, and did a wonderful job. I was very happy with the cut and even happier when i found out it was only $18. I will be back again. read more

Objectively, this place commits to appointments, still makes customers wait obscene amounts of time such as over 45 minutes, and then takes another person who came in after me for the same stylist. I could not possibly recommend lower of this business. I spoke with the manager, Audrey, who was less than useful, offering nothing more than an apology along with droning worthless explanation of how the stylist somehow got delayed, to which I recommended training their scheduler to me more realistic with appointments --- energy on my part wasted. This isn't the first time this has happened. I would urge anyone who cares about their time and and sense of customer services to go elsewhere. This is the least customer conscious place of business I've experienced in Hilo on a consistent basis and they've just lost me as a customer. Heads up to you all, and otherwise good luck. There must be much better other places for hair cuts and customer service. Fast food customer service is better than this place. read more

This place is terrible! We went there today to cut my son's and hubby's hair. My hubby was told it was a 15 minute wait. Each time somebody new comes in the door and is called before us. After over an hour of waiting my hubby asks the lady at the front desk why all these people are going ahead of us she says we're backed up and these people were here earlier and are coming back. First of all, you should have said that instead of oh it's just a 15 minute wait and we wasted our time sitting there! The whole time we're there we are watching all the stylists dragging ass...I mean there is more gossiping and talking story than cutting hair....ohhhh maybe that's the reason you're backed up?! The male stylist that was there today....everytime he finished someone's hair he would go in the back and hang out talk story like they don't have a full waiting area! I mean don't you think you should move faster and keep the chit chat to a minimum of you are backed up and people have been waiting long?! This is why I don't go to salons like this you really get what you pay for. After waiting over an hour we walked out....horrible service! You have the nerve to tell customers you're backed up when we can all see and hear you gossiping and talking story. This place doesn't even deserve 1 star read more