Do not ever go to Supercuts in Belmont, they're rude and stuck up woman who think their better then their customers, and you're supposed to kiss their booty to get a haircut. Reminds me of being in high school, I had an appointment and got blown off and was treated like I was the bug they stepped on under their shoe. They do not book appointments ahead of time, you have to book the day you want a cut.
I was supposed to get my haircut by a woman named Gabby whom has done my hair many times mind you. I specifically stopped at Supercuts at 8 o'clock am to make my appointment for 1 o'clock pm that afternoon.
I then ran a few errands then came home to find my husband left me cash (SUPRISE), lol. Because I was going to use our card.
Anyway, I was really excited. So I changed my appointment to 11 o'clock in the morning so I didn't have to wait so long. That was about 10:00 am.
I drive back to Super Cuts and arrive at 11:00 as scheduled. As I am standing in line to checking in, I noticed that Gabby was with a another customer. Just starting to wash their hair, so I asked the stylest at the counter how long Gabby would take being I have an appointment with her. Oh, just a few minutes, the woman said. So I ran over to the grocery store to pick a few items up and headed back to Supercuts, it is 11:15 when I get back and now Gabby is cutting this same persons hair. As I stand in line probably not looking too happy, Gabby yells across the salon,"I see you Sherry. Which annoyed even more..... I wait my turn in line and when I ask the styles behind the counter if It would be better for me to comeback later, for it seemed the Gabby had been double booked.
The woman looked right at me and said, no... Gabby is working on a walk in.
I replied, why would she be allowed to take a walk in, when there were other stylists to take the walk in. I had an appointment.
Well Gabby again decides to yell across the salon, " Um, Sherry. Your appointment was at 1:00 not 11:00. I looked right at Gabby and said, " I called over an hour ago to change it to eleven." She rolled her eyes at me with what seemed to be a serious attitude, and said. She would not be much longer. I stood there looking and feeling like a fool, horrified, angry and disgusted.
I told them to forget it and said I was going somewhere else to have my hair done.
Gabby said" Good bye, good riddance."
I went to my husband VERY UPSET, and explain the situation to him. He right away called Supercuts, and Gabby answered. My husband requested the phone number and a name for a manager or supervisor or the corporate office and she refused to give any of the information to my husband. So we googled it ourselves.
Upon calling the corporate office, they informed me that their franchise so it works a little bit differently and that there really isn't much that they can do unless the owner is willing to reprimand the individual. And I am horrified and appalled that consumers/customers can be treated that way and get away with it. Well Supercuts you've lost six guest for life,my husband, myself and our four children.
Unless you want to be treated like crap I stay would away from there. read more