The reason why I gave them a 3 and not less is because they have one employee, who refused to give…read moreme her name then later said her name Alex. I was @ their facility @ 0830 on 2JAN21, they taped their hours till 0900, which is fine their business their rules etc...
Now I have been coming here since they opened, w/ few minor mistakes over the last decade plus. On 2JAN21 I took my uniforms in there and asked about same service which they typically offer, if it is in before 9. So then I told "Alex" I would take them somewhere else, she muffled some words under her breath, I asked what she said, she said "That's fine" you don't think we'll get more customers". I then informed her, she lacks in customer service and I can and will take my business elsewhere, she said "do it, I don't care". I then asked for her manager and she said "No, I don't have to get him". So when I told her I would go in the back in get him she said "you're not allowed", she then walked off talking more stuff so it couldn't be heard. She closed the door behind her, was back there for a few minutes, probably telling her side, so he came out, appeared very disinterested, then said he would take care of it. She, Alex, then proceeded to call me "Bi-Polar", never having a disagreement nor agreement w/ her and any disagreements have been errors on their part they have corrected. Creasing when they were not to crease, not creasing where they were supposed to, Brand new pants never worn, came back w/ purple "blotches" on it, sent back after it's correction but they have made good on their errors. Overall their customer service is good. I did verbalize that millennials like her have no aspect to customer service/care she then started laughing, when I pointed that out she turned around.