I couldn't be happier than I was with the home cleaning I got from R & D's Always Cleaning. Desha…read morecalled me right back, fit me quickly into her schedule (which includes checking personally on jobs done by her other people) and arrived promptly. She was friendly, personable and professional; after politely asking where I would like her to start, she mapped out a plan & proceeded with remarkable energy, efficiency & focus. She organized as she cleaned, with a fantastic devotion to detail. I was left with a super clean house that will be easy to maintain, which was exactly what I wanted AND it was an amazingly pleasant experience! I have already recommended her service to everyone I know & I hope this Yelp review helps other people discover this treasure!

We hired Desha Howard for "move-in" cleaning services. She started off by giving me a quote for…read morecleaning a 3bd 1bath house for $135 (see attached photo). I had explained that the stove really needed attention because it was filthy from the previous owner. We then had to change the appointment time we scheduled, and Desha seemed to understand and was accommodating. We appreciated that. Additionally, when she did the work, the house looked great! She definitely cleaned it well. So well, that we even gave her extra money as a thank you for such a great job and for us changing the appointment time. Fast forward a few weeks, we wanted to use her services for another house. This house is the same size with same number of bedrooms and bathrooms. This time, it's $135 but she wouldn't be cleaning the stove because we said we were planning on replace that. I was confused. Wait, last time it was $135 with the stove and this time it's excluding an appliance? I told her this doesn't make sense and showed her the quote from yelp from before. She said that I had told her the refrigerator didn't really need to be cleaned so she cut her price last time. My yelp message clearly does not show that conversation. Additionally, she said she saw the refrigerator wasn't dirty, and so she lowered her price on that house. Problem is, this isn't true because she didn't see the refrigerator in advance before she sent us the quote. After sending her the message attached, she then proceeded to call and literally yell at us for being "confused!" Desha told us we're lucky because normally she charges $190 overall and extra fees for each appliance.... Well, after listening to her go off on us for long enough, I tried to calmly explain my point. She yelled at me again saying, "My price is my price and I'm not going to go back and forth with you!" As she continued to shout at me, I causally said thank you for her previous work, as she continued to talk over me, and ended our call. I am just shocked she thinks a repeated customer (who would have brought her house after house as part of a business) would be the person she should try and manipulate. Sad because her service wasn't bad at all, her attitude is and her random pricing is. I've attached photos so everyone can see how nice we were and how out of line she is. I don't recommend people use her services until she can establish a price menu and change her attitude towards her customers. April 26th 7:15pm: Desha responded to our review with some pretty baseless statements. First, the refrigerator was not discussed over the phone. Ever. The first time I ever spoke with Desha on the phone was Sunday April 7th (same date we originally scheduled her services). However, her quote is clearly from March 19th (see the photo). Secondly, she's not charging the same price when she excludes appliances she originally agreed to clean for that price just a few weeks prior. That's called raising your prices... which, for or the record, is fine but not when you pretend you didn't raise them and you gave me a phantom discount on the previous service. That leads me to Thirdly, the idea we ever raised our voices is laughable. We answered with "Hello" and she started in on us immediately. Not once was I allowed to say a word as she continued to yell at me over the phone about how she isn't going to go back and forth with me. Yet, if she would have actually listened, I probably could have just understood her point of view. Clearly her anger got the best of her. Too bad for her. I'm not out to destroy any businesses since I run one. Shortly after posting this review due to her irate behavior, she sent us the passive aggressive text messages (now attached via photos): "Thanks for the great review!" And "Find something else to do with your time please!" Well this is a good use of my time Desha. To make sure you do a better job with communication, not lie about me raising my voice, and so you don't lose out on more customers.

These guys are the best! Estimate given after in person review of the job. Weekly to monthly…read morefrequency options. Professional staff, constantly good service. Excellent communication from the office re: scheduling. Very happy with this service!!

I have had Vibrant clean my business for those extra deep cleans. They've been very professional…read moreand helpful about scheduling time for people to come in after we close. We've used them numerous times for carpet cleaning and steam cleaning our tile floors and they always do a great job. Cool Beans Cafe Also-- I'll just add that Jen cleans my kitchen and bathrooms and does an amazing job, so I highly recommend for residential too!

We have been searching for a cleaning service for quite some time, We were getting older and…read moreneeded help maintaining our house. We found the perfect match! A married couple who were efficient, trustworthy and dependable. We found Tina and Steve. Our wooden floors never looked so good! Tina is a perfectionist and treats everything in our house as though every item were precious. This couple really work well together. They are very punctual and begin their tasks knowing what has to be done. If you want someone to clean your home with great care. Tina and Steve will certainly meet all your expectations. Charlie A 4/25/2024

Very happy with the service. My house is beautifully cleaned every time. They are very reliable…read moreand friendly. I have used them for over ten years and have always been happy with the results! This is good value for the service.

I had just bought a house in Willoughby. The only things in the house were 2 couches, dining room…read moreset, a mattress and dresser. Not a whole lot to be in the way. Also have 2 dogs and a cat that I had taken outside so not to be in the way either. 3 women showed up, got to work right away. Whomever did the master bathroom did an exceptional job. The rest of the house left a lot to be desired. The fridge shelves were done but not the door shelves. The oven top still had a bunch of stuff all over it that was able to be wiped up with a paper towel by myself. Inside the oven wasn't even touched. And this is after you tell the client that they have to spray oven cleaner for your workers. The second bathroom still had dust over the light fixture. "Remove build up" as listed on the website wasn't removed at all. Toilet wasn't even touched. Windows are double hung so they are very easy to pop open and take care of, but they weren't even touched. Same with the tracks of the windows and the tracks of the sliding doors. The bar in the lower level is still sticky like it wasn't even done. The center area of the floor was good but it was like they just pushed the dust and dirt to the corner. The vents are still dusty. The cabinets weren't done. I asked for a move in special, and was told that I had to add on "inside the fridge," "inside the cabinets," and "inside the oven" when I was called about them having to cancel our Friday appointment and move it to Wednesday. After reviewing the website, it turns out all those thing I was told to add on were actually part of the move in special. It took them 3 hours to not complete the job. We waited to move everything in to our new home just so it would be easier cleaning for them. This whole order cost me $451.

I have used this company for about 2 decades. They generally come with a crew of three and they…read moreclean my house. Their cleaning staff are well trained on the methods that the company has found to best clean areas. I love that the crew is efficient and also always quite cordial! I would recommend this service.

I inquired about price and availability for a very last minute cleaning that we needed due to my…read moremedical condition. The owner replied quickly with his quote after I listed what I needed done. We needed our kitchen, dining area, carpets and bathrooms cleaned. The owner went above and beyond, stacked up items we had laying around and cleaned all the areas that collected dust. He is very courteous and friendly. Phenomenal service. I highly recommend NeatFreakz to provide you service. I am more happy and satisfied with his service. Thank you NeatFreakz. June

KB Housekeeping is a fantastic small business and would HIGHLY recommend hiring for any cleaning…read moreyou need. KB is reliable, fair, high quality, responsive, and truly cared for my home as it was hers. Her pricing is fair for the quality job she does. Her attention to detail while cleaning is impeccable.

I had my apartment cleaned for a move-out and was very pleased with the result. Communication was…read moreeasy and quick, and the price was fair.

Used them today. Erika came. Thorough & fast…read more Came on time and got right to work. Pleasant experience using this company. Would definitely use again.

Update is there isn't one. It was told to me a week ago these would be mailed to me and I messaged…read moreyesterday for a receipt and of course they do not even know if they have been shipped. Please save yourself a huge hassle and do not book with them