I manage rental properties in the Venice and Santa Monica area and have used many service technicians over the years. Some have been great, some OK, and some terrible. My experience with Super Plumbing and Luis Rios was terrible. First, after I had given him some prior business, which he was fine, I asked if he could swing by and light a pilot light in an oven for me that the tenants couldn't get lit for some reason and I was out of town... He scheduled an appointment for between 5 and 6 and never showed. The tenants called and said he never showed up, so I called Luis and he said, 'oh sorry, I was working on another job and forgot to call'. This was a major inconvenience because the tenants had postponed some activities to be at the house for when he arrived. Luis said he would stop by the next day which he did and then proceeded to bill me $100 to light a pilot light. Which took him 5 minutes. I asked if he thought it was fair to miss an appointment and then charge $100 to light a pilot light and he said, 'I have a $100 minimum'. He's the boss, if he wants to use his '$100 minimum' on lighting a pilot light, that's up to him as a business owner, but I would have to disagree and say it's a complete ripoff. Especially given his reliability issues. At least say it's going to be $100 minimum on such a small job, and no mention at all. Bad business.
Before I knew he would rip me off for lighting the pilot light (because I hadn't been billed yet) I gave him another job where the bathroom tub was clogged at another one of my properties. He said he charged $100 an hr, remember. So he said a double connector needed to be replaced and that the job would cost $1,200. We said OK, go for it. It took him about 2 hrs to do the job. I was expecting it to be at least a 6 hr job given his quote. I said, how many hours did you take? How much were parts... $800? He said, 'you agreed to pay $1,200.' LUIS AND SUPER PLUMBING IS A COMPLETE RIPOFF.
USE LORDS OF PLUMBING. I've had good experiences with them and they are reliable. read more