I need to let you know how amazing Enviro Plumbing is! Not only did they come out the next morning but they continued to update me as to their arrival time when they were on their way. Their communication was excellent and they are so professional & honest. They only charged me for a diagnostic visit and are going to contact the manufacturers for me for the parts I need repaired to see if they are still under warranty. If they are not still covered, they will help get the replacement parts and let me know they will get back to me as soon as they have answers. Just an absolute pleasure to work with. read more

The entirety of this review and the rating is related to post-work experience. The work itself (going on three months) has held up and is as expected. If that was the end of it, this would be at least four stars. TAKEAWAY If anyone in the LA area needs some plumbing work completed and decides to use Enviro Plumbing, DOUBLE CHECK WHAT YOU ACTUALLY ARE FINANCIALLY RESPONSIBLE FOR AND DO NOT TAKE THEIR ACTIONS AT FACE VALUE. I attached my own invoice so potential customers can see the idiocy of their customer service (continually sending invoices that literally states the work was under warranty). Even if you do need to pay Enviro Plumbing, triple check the invoice (the work done at my home was to replace one part, and yet the invoice charges me for two of the exact same part). FULL CONTEXT A part in my brand new water heater broke and the manufacturer listed Enviro as one of its licensed service providers. The manufacturer made it clear that both parts and labor would be covered under the warranty. Because of the high reviews across Google and Yelp, I gave Enviro a go. Before, during, and again immediately after service, Mauricio (who did a good job) confirmed that both the part and labor would be covered under the warranty. Since that service day, Enviro has incessantly emailed invoices requesting payment. The invoice included on all these emails literally labels the item "under warranty." I emailed the listed 'Contact Us' email countless times asking them to explain why payment is required when everything was under warranty and to stop sending me these invoices. Responses: ZERO. On May 14, I actually received a call from them asking for payment. I discussed the situation with the employee and she said she would check with management. She called back almost immediately and left a voicemail (which I have saved) stating that management confirmed my details, that no payment is required, and that she is sorry for the call and the invoices. As you can see from the second picture in this review, it has not stopped. On June 11, I received another call asking for payment. This time, I was pretty fed up and sternly told the employee to stop calling and stop sending invoices. As you can see from the photo, I've received three additional invoices since then. This is a last resort attempt to get this company to get their act together: I have tried every avenue I can to get this company to stop harassing me for payment that they themselves have confirmed that I am not responsible for. read more

Enviro Plumbing - Plumbing Near Me - Santa Monica, California

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Enviro Plumbing to the rescue again! Pepe and Gustavo arrived on-time and were friendly, professional and did a great job. I highly recommend this locally owned business for plumbing issues. read more

recently hired enviro plumbing to fix a leaking pipe under my kitchen sink, and I couldn't be more satisfied with the service. The technician arrived on time, was professional, and explained the issue clearly before starting the work. The repair was done efficiently, and they even cleaned up afterward--leaving the space tidier than it was before. What impressed me most was their transparency with pricing and how they didn't try to upsell unnecessary services. I also appreciated that they followed up the next day to make sure everything was still working perfectly. read more

Mauricio and Pepe changed a leaking toilet in our unit. They were thorough, patient, answered all questions, and executed the entire job efficiently, expertly, and quickly. They presented various options clearly allowing for an informed decision. Would highly recommend them again! read more

We had a plumbing stoppage in our 6 unit townhouse. My unit is the last unit and it always affects us first before other units. Placed a call and was fortunate that they were able to come right over within the hour. After diagnosing the problem gave me an estimate, and if it was the mainline then it would be the HOA's cost. As it turned out it was. Both of the plumbers Austin and Jesus did an excellent job and worked very hard on the clean up. Enviro is our go to Plumbing company. read more

Enviro Plumbing - Washed away with special Lysol any sewage. Very tedious job. - Plumbing Near Me - Santa Monica, California

They do not deserve any stars. $350 and nothing was resolved. Owner Daniel will not respond to my emails or phone calls. Call anybody but this company. read more

I love this company. Each time, they come out fast and the guys are thorough, and explain everything before they do it. They also do extra work to make sure other elements of the system work well in the future. And they're nice which is worth something these days. read more

I have had the best service from Enviro Plumbing.. Jesus is the most professional patient person who just wanted to resolve our problem, and he certainly did...he had to come back to check on something and he did not leave until he was sure it was working perfectly...This company is the one to call if you have any plumbing problems..From whoever answers the phone, i believe i spoke with Andrea and Nicole, to our wonderful technician Jesus, everyone at this company is great! read more

Enviro tech, Manny, arrived on time and expertly diagnosed our plumbing issues. We had several toilets that were slowly leaking due to old internals. In addition, he checked the valves. As our home was built almost 20 years ago, some of the valves don't function properly. This is a project for a future visit. This company always sends qualified personnel who clearly state what their charges are and make sure we understand the issues. Enviro plumbing is our go-to service provider for all things plumbing related. We recommend them without reservation!! And the guys are super friendly too!!! read more

Enviro is the place to call and to remember. I've been using them for at least 20 yrs if not longer. They are knowledgeable, honest & fair pricing. From unclogging my drains ( which you should see the roots they pull out) to fixing old pipes and broken pipes to working on all my plumbing problems at home & my own Business, I can always count on them. They talk to you along the way so you know what's up and no surprises. They have a great, friendly, very polite crew. read more

Enviro Plumbing was trying to pressure me to do a $5,000+ maintenance on my Navien water heater, when there is nothing wrong with the heater itself. I didn't bite, despite their using scare tactics alleging somebody could die from the CO exhaust. (Of course it would, IF my water heater did produce that, but it didn't.) I sensed something wrong with that maintenance estimate because they were going to charge me $2,000+ for a 2"PVC exhaust pipe extension. Fortunately, later, i had the services of two honest, professional plumbers, both averring to the soundness of my water heater and cleanliness of the water heater exhaust. (One of them fixed a minor leak in the gas supplying pipe for $289.00). Another action by Enviro Plumbing that aroused my suspicion of their service was, during the whole time they were there looking at my water heater, they didn't even use any CO or gas leak detectors. read more

You shouldn't have to pay for an estimate to simply install a new toilet. I was able to get a quote else where and not be tricked into using their services. IMO you should have some idea of how much to install a toilet. Anyways I had 3 Toto toilets installed by a company that gave me a reasonable quote over the phone. read more

Daniel was very professional and able to solve our Toto toilet issue that our contractor could not. Highly recommend!

Another shout-out to the teams at Enviro. Pepe, Mauricio and Austin have all recently done stellar work with toilet installations for us. And always with such warmth and kindness. Great crew, great job. read more

Arrived on time, got to work immediately, tested their work, and cleaned up the area before leaving. The plumber was very courteous and professional. read more

Dec 1, 2020 : had our Navien on-demand water heater replaced under warranty by Enviro Plumbing - Jesus Diaz was the plumber. We were charged on our AmEx a procedure i distinctly declined due to we already had an indoor controller unit in our bathroom for the last 8 year. swapped the controller & plugged it in (like an iPhone). i offered to do it, but Jesus said it was part of the installation. the controller is just a small clock that can turn the heater on at various time. about the size of a deck of cards. you don't need it, but it's an option. they're cheap enough you can find them on Amazon or Walmart. service not performed : INSTALL NAVIEN CONTROLLER IN AN OUTDOOR BOX = $467.96 3 weeks of emails back & forth with Daniel Thomas Beattie, owner of Enviro Plumbing. i even send him security video of me declining the controller to his plumber. what more proof do you need? Daniel tried to offer a meager refunds for just the box not installed (maybe $60 refund) or reclassified the installation as an indoor one ($90 refund) . we were charged $467.69 for a service that was not performed. why would we want just a few dollars back? it's like stealing our car but offering to give us back the spare tire! we demanded a full refund. on Christmas eve we got a pre-lien notice in the mail. it stated that even though we paid Enviro Plumbing in full, it was to cover in the event of future or in progress services in case we didn't pay. what future services? we would never hire them again. so i called the lien company & spoke to the agent on our notice - Katie Clark. she said it was unusual since we had already paid but there was probably some upcoming services. Nope. just a refund due back to us. so she suggested we get Daniel to write an email or letter that stated "Unconditional Final". it's not necessary, but an amicable gesture that everything is complete. she also said if he refunds our money that would complete it too because why would anyone refund money if they were to later claim they were owed anything? good point. i emailed Daniel & asked for a person who could sign for receipt of the controller - FedEx Signature Required. he said he would rather pick up the controller in person after new years. we got a service order email. i emailed Daniel back to reiterate it was just to pick up the controller and i would not pay for any more services. Daniel emailed back that he would charge me $378.24 for the service visit. What!! it is illegal for a company to self-initiate a service call order without the homeowner's permission. the controller is in a box ready to ship via FedEx. we don't need a service call. cancel the visit & i don't want any of your employees to come to my house. at 1:47 am i get another service call email. i immediately cancel it. then i emailed Daniel, the office manager Andrea Esquivel & my wife - kind of suspicious of you to reschedule a service order at 1:47am. i canceled it twice before the 8am (24 hour cancellation policy) so he couldn't charge me a late cancellation fee. i reiterate to him again - Do Not Come By the House, i am shipping it to you! i took the package to the FedEx store. the FedEx person said the address for his business isn't an actual storefront, but a UPS Store #2230 PO Box number. i Google mapped it & sure enough it comes up as a UPS Store next to a Subway sandwich shop. FedEx said i can't ship it there as "Signature Required" . so i ship it USP store to UPS store. when i mention to Daniel the FedEx shipping problem with his UPS P.O. Box. we got our full refund 2 days later. i guess he didn't want it known he doesn't actually have a physical storefront in Santa Monica. if i would have known that in advance, i would have been wary of hiring a company that is working out of a PO Box. i wrote a final email to Daniel confirming we got our refund & asked for him to email back with the "Unconditional Final" subject line that Katie suggested. it wasn't necessary, but just a kind gesture that this was all done. he wouldn't even do that. i wasn't going to write a review of our experience, but given how he couldn't even respond i decide maybe i'll share what a nightmare it was to deal with him. read more

Enviro Plumbing - we cancelled twice & told him not to come by the house. the day before he schedules another service call at 1:47am for the next day - Plumbing Near Me - Santa Monica, California

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We needed plumbing in the kitchen for a clogged pipe. Pepe the tech arrived right on time and got to work to fix the problem. He was professional and a hard worker, who did not stop until he was sure the issue was resolved. Also, everything was left nice and clean at the end. read more

Great customer service! These guys are highly professional and I would recommend them to anyone for their plumbing needs.

A little pricey but first-rate. Professional and did a great job. They fixed a leak another plumbing company couldn't handle. The other company cut the wall in the wrong place, swore a lot about how "ridiculous" the job was, then bailed. These guys came in and efficiently isolated and fixed the problem. I would use them again in a heartbeat. read more

Mauricio was on time and extremely professional. Maintenance visit was well up to Enviro's usual high standards.

Thank you Enviro Plumbing for such quick and thorough service! We had a gas leak near our fireplace. We called Daniel at Enviro Plumbing immediately following SoCal Gas identifying the issue and shutting off our gas, and Enviro responded promptly within a few hours. They worked diligently to find the leaky pipe, then drove to the one store that had the required part for repairs, and stayed beyond typical work hours to make the repairs so that we wouldn't be without gas that upcoming evening. All the workers were polite, explained everything during the entire process, and were completely upfront about the pricing. These guys really rocked it (huge shout out to Manny), so that we could get our gas turned back on and we so appreciate it!!!! This isn't the first time we've contacted Daniel at Enviro Plumbing, he and his team are always polite and always work hard to get the job done! :) read more

We have used ENVIRO to do a significant amount of work on the house we purchased on third Street in Santa Monica that happened to have a massive amount of deferred maintenance. We had all of our toilets replaced, a new water heater system upgrade installed, a top of the line water filtering system, Garden irrigation system work and a few minor issues dealt with, and we are happy to be repeat customers. I have not reviewed them before, but decided to leave a review this time because of their especially prompt service in dealing with a leak and a broken kitchen disposal unit. The technician performing the work was Manny. I have to say I was very surprised to see any negative reviews, because our experience has been nothing but professional. Although they got his last name wrong, Manny was mentioned in a negative review. Though I would not deny anybody else's experience, I found that really aberrational compared to anything we have seen over the last three years. Manny, Pepe and Juan, all of whom have worked at our house and are all first class, and that definitely includes Manny who left our house about 20 minutes ago. Daniel, the owner,a former New Zealander, has operated in town for many many years and it's a very well established local business. We went with them after two bad experiences, one of which was a franchise of a national firm for for drain cleaning. When we were quoted $20,000 by another plumbing company (The aforementioned franchise of a national outfit) to address tree route intrusion into the main sewer line, Daniel, the owner of the company, came up with a very inexpensive fix that has completely done the job for the last three years and counting. Enviro is not the cheapest alternative but I have found their work to be good value and their prices very fair for the level of service provided. As noted, they saved us $20,000 that we were on the verge of thinking that we had to spend. They are reachable 24 hours a day and they communicate really well by text messages. Probably more importantly, when they are working on our house, they take pains to explain problems and possible solutions and give us different alternatives. My experience has been that they stand behind their work. Once when we thought we had a problem (we panicked but it turned out to be a total nonevent) Daniel himself reached out to us despite it being Christmas weekend. I've had several older houses in the past and I've had to work with plumbers a lot more than I really wanted. Enviro stands out and I would give them more than five stars if I could. read more

Austin and Pepe went above and beyond for us. They came in and were quickly able to assess and address the issue and gave recommendations on how we can avoid the same and similar issues in the future. They were kind, professional and such a pleasure to work with! Can't recommend them enough. read more

**BE CAUTIOUS OF INFLATED COSTS** I called Enviro plumbing to clear a clogged bathroom sink in December 2021 and while the plumbers were polite and courteous, they sent two for a one person job. Additionally, I was not advised of the TOTAL cost until the very end of the job which amounted to nearly $900. Of this, the cost breakdown was $300 for a PVC part that they had to go to a store to get (which took roughly 1 hour) and then $600 for a "difficult" installation. Please consider other plumbers if you live in the Santa Monica area. read more

Last night - I accidentally dropped my engagement ring into the toilet. It sent me into a panic. I googled how to fix it, but realized that it would be too much for me and my husband to take care of. So the next place, I went to was yelp. I called last night and left a message. Called again this morning and Daniel picked up the phone. He told me that he could be at my apartment at 10AM. He showed up on time and quickly went to work on retrieving the ring. He was great at telling me what he would do and what would happen next if he wasn't able to find it with each step. He found it after pouring out the contents of the toilet and snaking it. Thank goodness. He cleaned everything up nicely and set the toilet back up with a new seal. Awesome!!!! Very friendly and professional. He would take off his shoes when walking on the carpet and made sure to leave our place clean. read more

We moved into a condo that is 50 years old. I have leaky sink fixtures in Master Bathroom and Shower. We are in a pandemic. Water bills are sky high so I have these guys give it a shot since a neighbor in my complex gave them a thumb's up. First off, they are very pleasant. They show up. But they broke a stem on one of the double sinks. It took several times for them to get the part - now it sticks up - but at least it's not leaking. They asked me to give them a review. Hmmmm. They didn't really perform any work. They charged $125. for an estimate. They offered to fix my shower : but gave me a figure of $760. to turn off the water for the day. I declined that part of estimate and ask for a NEW estimate- because that is what management is for. (I pay enough here)! So, I just got off the phone with them and they offered to come back and properly fix the faucet knob which they broke the first time they were here. I said "no thanks": because they have been here 3 times already and we are planning on replacing - and I am trying to avoid anyone outside my household. THEN, they declined repairing the shower, at all. "Too complicated." I must say that the company that I called out one year ago did not charge me for an estimate - did not break something - and did not send me emails asking me to give them a review. This was disappointing and annoying and I cannot recommend them as they took too long to fix something that wasn't even broken and their extra fees seem excessive. read more

Working with Enviro plumbing has been pure magic! Daniel the owner is a New Zealander with a great sense of humour. He is thorough and detail oriented. Due to his keen eye, he managed to prevent me from making a huge mistake with the electrical that needed to happen prior to his installation of a Toto washlet toilet. If we hadn't listened to him, the lights would have dimmed every time I used the toilet! Today, Manny and José did a flawless installation. They were friendly, meticulous and super tidy wearing booties in the house and explained to me what they were doing as the job progressed. They made sure to clean up after they were done and literally got down on their knees and washed every inch of the bathroom floor! The whole experience was flawless. This was a night and day experience compared to other plumbers I've worked with. Thank you so much! Susan read more

This was my second time using Enviro Plumbing and they were just as wonderful this time around. Professional, competitive pricing, on-time and did an excellent job. read more

Enviro plumbing is an honest, well-run company that stands behind its work. We worked with them on two plumbing issues at our home. A few days later, we discovered a small problem with the work. They promptly came out, investigated, and fixed it -- at no additional charge. We would specifically like to recognize our plumber, Jesus, for his excellent service. We will use definitely use them again. read more

I called every plumber in town and no one was there . Then I reached out to Enviro Plumbing and these guys were quick , efficient , and replaced my flusher immediately today. 100% trust in them. read more

Very mixed experience with this company that turned out to a be a real comedy of errors. At first they seemed friendly and accommodating. But later not so much. We had a fault with a faucet that had caused a lot of rust in a pedestal sink. Kohler sent some parts to install, along with a new pedestal sink. Enviro installed both but didn't tell us some of the less visible faucet parts were extremely rusty. Fast forward until rusty water drips all over our tile floor staining it because the new sink now also has bad rust damage. Enviro plumbing recommends we replace the complete faucet, which should have been recommended right at the beginning of the job... We do this, but still appear to have water dripping down back of sink. Daniel the owner came out to inspect and concluded that water pooling around the faucet and leaching into the faucet parts below was probably the culprit in the first place. He reinstalled the faucet with new plumbers putty, but in the course of this repair....he overtightened and cracked the new sink! Oh no!! It took a day or two for water to sink in to the crack so he, and we, didn't notice the damage immediately. Kohler saw the crack and immediately concluded it was cause by over tightening the faucet, as had we. When the crack was pointed out to Daniel he first blamed the sink claiming it was refinished (not true), then blamed another plumber who had been working on toilet, when no one had worked on the sink but him! Daniel still would not accept responsibility for this damage, sent some pretty aggressive emails and has now capped off this bad experience by ignoring our messages. We are out several hundred bucks with a newly cracked sink and an unresponsive owner. Huge bummer of an experience in the end. read more

I had a clogged drain in the kitchen sink so I called Enviro. Their answering service was able to schedule me for a time and date that was convenient for me. They showed up promptly (even a little early!), solved the problem, and even answered a few other questions I had. And before he left, he wiped down my kitchen floor - just to make sure he didn't leave a mess. I've used them before and always been pleased with the service and the pricing is very fair. I would use them again and recommend them to anyone. read more

I own a condo in West L.A. and my tenants called in the a.m. to say that their kitchen sink (both sides) was clogged. I emailed the other owners in the building and asked for any plumber referrals they might have. Most of the responses I got were not positive, except for one owner who recommended Enviro Plumbing. I called them and they said they could be at the condo within an hour or two max. They explained that I needed to pay a $124 fee up front, non-refundable but that if the repair was done they would apply the $124 to the work. I believe this is common practice since time and travel are expensive. The work was done, a recommendation for a new disposal was made (it's 15 years old so no surprise) but no pressure was made and it's something we can do later. My tenant reported that the work was done quickly and efficiently and that everything was now working fine. I'm happy with the service and would recommend them with no reservations based upon my experience. read more

Our son flushed a toothbrush down his toilet and didn't tell us until a few flushes later when the contents refused to go down... enter Pepe at Enviro Plumbing, who saved the day and did it with utter professionalism and courtesy. He explained our options, the price differences and risks, and was great start to finish (we even got to share a few laughs!). Thanks Pepe! read more

Daniel and his team are the best in town. If you need a good, reliable, responsive, honest plumber look no further!

We had a challenging, specialized job that the largest plumbing firm in Los Angeles declined due to its difficulty. Daniel and crew correctly analyzed it, went above and beyond in fixing it quickly, and conducted themselves with the utmost professionalism. So, no more calling the largest outfit in town; for us, Enviro will be our choice going forward. read more

If Predatory pricing is for you-so is Enviro Plumbing! I was 1 day out of Heart Surgery, & lost the H2O Heater. I was charged $2065.00 to replace a 40 Gallon Tank in an outside Water closet...easy access. I did try to get an explanation, & Itemized account, to no avail. read more

Enviro Plumbing - Plumbing Near Me - Santa Monica, California

I am finally writing this review after using Daniel's team and services for a couple of years now. Daniel and Angel are actually working on our house as I type. I cannot stress enough how great Daniel is. He is highly responsive to all calls, often answering almost every time you call, and takes his time to hear what your needs are. Many times Daniel arrives with his team to talk with you further about the issues before handing it over to his staff, all of which are nice and competent in the plumbing work they do. Daniel has extensive knowledge about plumbing, but even shared some info with me about some of the history of SM's water, why we have certain piping and about the possibility of getting a rebate from the City (finger's crossed!). What really set's Daniel apart from other plumbers is his willingness to tell you exactly what is going on, exactly what is needed, and what the price is going to be - before any work is done. I appreciate that he takes the time to tell me exactly what is wrong or needs fixing and how he's going to do it. Today I had the opportunity to hear him working and training his team member, and he is amazingly kind, patient and really a great teacher. It is evident in his work with his team that he cares, that he wants them to do good work and wants them to take pride in the work they do. I think that's pretty amazing to witness! Daniel is a really nice, stand up guy that oozes honesty and quality work. We have had Enviro Plumbing replace our hot water heater, replace a bathroom stopper, flush our shower and replace a dripping pressure valve. I won't call anyone else across the West Side! read more

I called Enviro Plumbing at 11:30 AM, desperately hoping for a same-day service call on our hot water heater. The pilot light had gone out and refused to relight. The parts had been sent under warranty and we'd been without hot water for three days. Andrea answered and very sweetly said someone could come out the next day. I thanked her and hung up, ready to call other numbers. Within seconds, Andrea called me back and said she could have Daniel there by 1 PM. Wow! Now, as it turned out, Daniel did not show up until almost 6 PM, but both Andrea and Daniel texted me all afternoon with updates, with the promise that he would definitely be there. When he and Pepe arrived, they set up lights and started assembling the parts. Each time there was a snag or problem, Daniel came to me, explaining exactly what needed to be done. By 7:30 we had hot water! Now, a lot of servicemen would have either called and said it was too late or simply not shown up at all. Daniel apologized for being late and promised to complete the job before leaving, which he did. The cost was literally HALF of what two other companies had quoted me. Andrea and Daniel texted me throughout the afternoon, keeping me updated of his status. When I was ready to pay Daniel, he told me that the invoice was already in my email, just to pay it on-line! Here is a company that has jumped into the future, successfully using text, email and on-line invoicing to maximize their customer service. So. Technology, friendly customer service both by phone and in person, keeping the client in-the-loop with any issues before and during the service call, working well past normal working hours with no added fees, more that competitive price ... you tell ME what more you could ask for! Enviro will have my business for life, and they'll have my recommendation to anyone who asks. I'm a believer. read more