this place is horrible. takes way to long and takes advantage of you when ever possible. They said…read moreI need my transmission fluid changed because it was "dirty" and that it usually occurs at 40,000km, well my car is only at 26,000 so they already were being dishonest saying I needed it changed but I don't know much about cars and to top it all off when I mentioned the price of the whole service of the oil change which is why I was there they said well I showed you the prices for everything which they lied again because they didn't even tell me the price of the standard oil change to begin with. all of that aside it took almost an hour and they didn't even do the oil change properly, they only filled the oil half way after along with not checking the rest of the fluids like they state they do with a standard oil change. over all service was completely horrible

I was completely taken advantage of and the service was absolutely terrible! I wrote an email to…read morethe local shop I went to on St. James in Winnipeg and to the head office and received no response. This was my email: I was advised that we needed new transmission fluid, which I knew coming in, but we were not given any options or information on this, they just went ahead in put it in and let us know after. The screen I was shown by your technician showed me the price would be around $120, but I was charged $249 for this. I was also advised that I would need new tired immediately and a wheel alignment as the tread on my tires (which are only 3 years old) were "completely worn out on the inside". After a second opinion from another company, I was advised that our tires are in great shape and a wheel alignment is not necessary. This is frustrating. I was also told an air filter was needed, so I agreed. The price for a new filter seemed quite high, but I didn't know, so I agreed. My husband pulled it out to inspect it at home after and we found it was completely damaged on one side, you can see right through it. Also it was not properly sealed. The seal around the filter was completely off the track and it didn't sit in place properly. He also found TOOLS left under the hood when I returned home. Such sloppy work. I'm extremely disappointed as I feel that I was completely mislead and I was taken advantage of. We now need to replace the filter that we JUST purchased from you and had to spend additional funds getting a second opinion about our tires that are in perfect condition. Please do your research before going to this place!!

AS we drove in from Kenorait became apparent that we there was less heat in the cabin of our…read moreVolkswagon Tiguan. Stopped in at Direct Automotive and explained our problem, even though they were very busy, the shortly thereafter had the car in the shop. Yuri (the mechanic) found the problem and repaired it in a very short time. Our bill for service was very reasonable and we were pleased that the repair was completed in a professional manner. Our expectations were surpassed by these professionals, I highly recommend Direct Automotive, it was worth the trip. JB

From the owner: Direct Automotive Inc. is located at 673 Wall Street in Winnipeg, Manitoba, Canada. The wall street…read morestore has been in operation since 1992. and features 5 bay service facility and full line of aftermarket auto parts. We have the people and the resources to take care of your every automotive need. Since 1962 our company has been a family run business. We look forward to working with you and your vehicle.

if I could rate 0 stars I would. Tired of being taken advantage of from Mark. you bring your car in…read morefor one thing and they break another thing and never claim responsibility. This is no longer the same as when the real Tony ran it. find another place to bring your car.

Great service, not too expensive, stand by their work, nicest people. Highly recommendedread more

Went to the Portage Ave Winnipeg location to get my muffler replaced on warranty. Dropped it off on…read morea Wednesday and asked that it be ready for Sunday to pick up which they said would not be a problem. I heard nothing back and called on Friday to enquire if it would be ready. Was told they ordered a muffler and it would not be ready until Tuesday. I made special arrangements for the new day. Went to pick up the vehicle on Tuesday and was told the part had not arrived. Took the truck and made arrangements to come back Saturday. Called on Friday to confirm the part arrived and arranged to be there Saturday morning at 9:30 and I would wait for the truck. Arrived on Saturday for my appointment and was told it would be ready Monday. After expressing my frustration the attendant went away and came back to tell me they could have it ready by the end of the day. I told him that would not work. He then went away and ignored me for the next 20 minutes. I took my keys and left. I live 2 hours away which the shop knew. I made a special trip in at a cost of $100 fuel plus wasting my day. It is 10 days later, still not repaired. A complete lack of communication both internally and to me. At no time did they attempt to call me. If I had not called, I would never know the progress of anything. In every interaction, I was very clear in what I wanted and timeframes that I needed. Every time I was assured they could meet them. A complete lack of customer service at a level I have never seen before. Absolute shocking. Some one at Midas better do something.

I took my daughter's car in last week for exhaust system replacement. I went and got an estimate…read moreone day in the next. The people there (service managers) were very courteous and up front about parts and labour costs and very congenial with all who came in. I could watch the repair being done and the technician appeared to know exactly what to do next without any hestitation or failed effort. I was very pleased with everything about my experience and would recommend others to go there.

I went in to get my plugs changed out to try and get better mileage. Then I also wanted to get the…read moreresonator fixed. The resonator was the last item I needed fixed. Price had gone up from when I was told about it . But that happens when you get more urgent things to repair. They drove me home and picked me up when it was done. Just so I wasn't soothers for hours getting the work done. Overall it was a very positive experience. BTW I never give a 5 star review however the young lady who drove me and helped in the shop does deserve the 5 stars .

They were very accommodating, called on a Monday, got me in the next day. I did grab one wrong…read more(winter) tire, one of their employees drove over to exchange for the correct one. Got this all done in a timely manner. Then next day my check engine came on and when I looked they left a filter just sitting on my engine. Drove back over and they took me in straight away and put the filter back. Will go back and will recommend!

So many things I knew were wrong with my vehicle were missed by the employees who inspected my…read morevehicle. Probably because the management care more about quantity and less about quality. Would not recommend this location at all.

Took my car in to be winterized and they failed to check fluids,battery and tires.They checked off…read moretire rotation as done but i know it wasn't done Not impressed

I have been coming here for years. I just brought in my aged soon-to-be-replaced Solara with a…read morenoisy muffler and pothole-flattened tire. He told me the cost to replace the exhaust system components was more than the value of the car and recommended I take it to a muffler shop to see if they could repair it instead. He then added to hold off on replacing the tire since the original seller might replace it on warranty. Total cost for the visit: nada. It is great having a mechanic that you can go to without worry.