Went to the Portage Ave Winnipeg location to get my muffler replaced on warranty. Dropped it off on a Wednesday and asked that it be ready for Sunday to pick up which they said would not be a problem. I heard nothing back and called on Friday to enquire if it would be ready. Was told they ordered a muffler and it would not be ready until Tuesday. I made special arrangements for the new day. Went to pick up the vehicle on Tuesday and was told the part had not arrived. Took the truck and made arrangements to come back Saturday. Called on Friday to confirm the part arrived and arranged to be there Saturday morning at 9:30 and I would wait for the truck. Arrived on Saturday for my appointment and was told it would be ready Monday. After expressing my frustration the attendant went away and came back to tell me they could have it ready by the end of the day. I told him that would not work. He then went away and ignored me for the next 20 minutes. I took my keys and left. I live 2 hours away which the shop knew. I made a special trip in at a cost of $100 fuel plus wasting my day. It is 10 days later, still not repaired. A complete lack of communication both internally and to me. At no time did they attempt to call me. If I had not called, I would never know the progress of anything. In every interaction, I was very clear in what I wanted and timeframes that I needed. Every time I was assured they could meet them. A complete lack of customer service at a level I have never seen before. Absolute shocking. Some one at Midas better do something. read more