Great store with special variety. Person I spoke with on phone was friendly and helpful…read moreSheri L Retired RN

First visit to this Thrift Store and I was pleasantly surprised. The employee greeted me and…read morewelcomed me, then informed me of the "sale of the day" The store was clean, clothes and other items neatly arranged and easy to explore. Overall I recommend this store for gently used items. I will be returning again and again.

Great things for a good cause. Highly recommended for donors and buyers alike. Better than Good…read moreWill and a better cause.

Dandyland has been our grooming and boarding center for many years. our girls love it there and we…read moreappreciate the personalize service. highly recommend

Ginny Kates was very sweet and professional and has a true compassion for animals. We adopted our…read moredachshund Napoleon from Dandyland and he is the best dog we've ever had!

Aston store never has prices marked, gotta ask rotating cashiers who don't know, make up prices at…read morecounter and makes huge mistakes!!

My husband and I have been loyal customers of Concord Pet since we got our first dogs in 2002. Over…read morethe course of the last two decades we have given a home to 17 dogs and eight cats. We currently have two puppies, a year old, an older dog, and three cats. Concord Pet has been our go-to place for all things related to our dogs and cats. We have spent thousands of dollars, first at the now-closed store on route 213 in Elkton, and then the Middletown store (approximately the past 12 years). We were well-known to the manager, past and present, given the volume of food we buy. Our standard brand for dogs and cats has been Grandma Mae's Country Naturals, grain free, large bags for dogs, approximatey $75/bag. The last two bags we purchased were in July, during their sale. Our practice is to empty the bag into a clean, closed container so that it stays fresh ,and to discard the manufacturer's bag. As we were feeding the second bag of whitefish kibble to our dogs, I noticed they were uninterested in it. I tried other toppings over a few days to entice them to eat. Nothing got them interested. It occurred to me that the kibble was spoiled. On 8/4 I brought the food back to the store. Heather, the manager and two other associates were there. They told me I could not return the food without the bag as they would not receive any credit from the manufacturer without the bag. I explained my situation and that in the 20+ years of being a customer, this was the first return I needed to make. They said they could do nothing without the bag. I asked if a store credit or other consideration could be made for a long-standing customer. They laughed at me and said there was nothing to be done without the bag. (Each bag is scanned upon purchased and entered into their system for discount after a certain number of purchases, so in my way of looking at this, all they needed to do was to look up our account, see the whitefish bag that was purchased during their sale and they would have the barcode scan then needed, but this was not done.) On 8/9 I reached out to the website's customer service and said I had a customer experience I'd like to discuss. I asked to be in touch with the reginal manager of the Delaware stores. On 8/11 I received a response from Kristine in Customer Service that she shared my email with the store manager and the next level up and I would receive a response from one of them. (I was not interested in speaking to the Middletown store manager, as she was the lead person with whom I had the interaction.) On 8/16 when I had not received a respons by either the Middletown store manager or the next level up, I reached out again to Kristine. I received two responses from Customer Service, one from Kristine, who said I should call the Corporate Office, as they handle customer complaints (different from her first response that I would be contacted), and another response from Christina saying that the senior leaders were out of the office and to "rest assured" I would be contacted. When I had no response by Friday, 8/25, I decided to call the Corporate Offices and spoke to Michelle, who said she fields calls for the owners. She very carefully asked questions, agreed that my experience was not a good one and said that she would speak to the owners, and that I would hear from her directly the following Monday, 8/28, even if it was to say that she had not been in touch with owners and had nothing to report. She repeated this several times. Today is Wednesday, 8/30 and still I have no response. I am amazed that 1. I had to go through so much trouble for one bad bag of dog food with a 21- year track record of substantial spending in this chain and 2. I got conflicting messages despite multiple touch points on my part. My husband and I try to buy local, whenever possible, as he was once a small business owner, and we know how much it means to do business with a local business instead of a web-based company. Given my experience, I will be reconsidering.

Daisy Maisy Dog pet Sat for us this week. They did an awesome job! Extremely professional and…read moreresponsive. My dogs loved them. Even my shy cat Simon came over for some love. We have alrrady scheduled our next trip with Daisy Maisy end of this month.

The owner is both caring and professional in their treatment of your pet. A great company to do…read morebusiness with!

We adore this place. We live in an RV and are always apprehensive about leaving our dog, as he…read morespends most of this time with us. The team was friendly and responsive, and Rick came back to us tired, happy and clearly well-rested. I wish we had places like this at all the places we need dog boarding! The custom menu of food is also really impressive: this is a much higher quality place than you'd expect. Thanks, team! PS - pay no mind to the one star reviews of people that have either not used the service or were disappointed with grooming. When it comes to boarding and daycare, this place was top notch with friendly staff who really seemed to enjoy their jobs!

Very disappointed with Lady's grooming this time! We couldn't even recognize who she was!…read moreWe asked for a teddy bear cut and she was returned looking like she was skinned. We are requesting that Sam who stated he was the new groomer manager NEVER groom her again. If groomer cannot fulfill the request at drop off, then a call should be made to allow owners determine if services should be continued. We have been coming for over a year, and this is the first time we encountered such poor service. Greatly disappointed and will post photos.

Doctors are good at what they do!!! I guess I'm a bit disgruntled about the cost of services in…read moreboth Kent & Sussex Counties for the care of "any" pet. I pay more for my dog than I do myself on an out of pocket comparison.

They killed two of my cats and they could put your animals at risk too. A number of years ago one…read moreof my cats became ill, this place was are regular place but weren't open (Sunday). We took ill cat to the animal hospital. There we learned our cat had an enlarged heart and needed to be on meds. We went for a follow up a week later and they demanded we take the cat off the heart meds even though we told them the animal hospital stressed the cat needed to be on them. Two weeks later our cat passed away. Fast forward to today, chalk the first one up to honest mistake. This next mistake, unforgivable. My elderly cat (16 yo) came in due to a drop in weight. Concerned they did blood work and a host of other tests. They said the cat was just old and otherwise it was in "top health." A number of months pass and she slowly losses more energy and develops an eye infection. Again this place was unavailable to see my cat but could squeeze it in for an extra hundred bucks. I again am forced to take her to the animal hospital. There they look at her file and said not only does she most likely have CANCER, but her one lung is gone, and she has FAILING kidneys. Again, this isn't something they did tests for, this is something already in her file that Governors Animal Hospital REFUSED and NEGLECTED to ever tell me about. Don't take your animal here, they are not safe. They will lie to you, and they will charge you top dollar to do so.