Doctors are good at what they do!!! I guess I'm a bit disgruntled about the cost of services in…read moreboth Kent & Sussex Counties for the care of "any" pet. I pay more for my dog than I do myself on an out of pocket comparison.

They killed two of my cats and they could put your animals at risk too. A number of years ago one…read moreof my cats became ill, this place was are regular place but weren't open (Sunday). We took ill cat to the animal hospital. There we learned our cat had an enlarged heart and needed to be on meds. We went for a follow up a week later and they demanded we take the cat off the heart meds even though we told them the animal hospital stressed the cat needed to be on them. Two weeks later our cat passed away. Fast forward to today, chalk the first one up to honest mistake. This next mistake, unforgivable. My elderly cat (16 yo) came in due to a drop in weight. Concerned they did blood work and a host of other tests. They said the cat was just old and otherwise it was in "top health." A number of months pass and she slowly losses more energy and develops an eye infection. Again this place was unavailable to see my cat but could squeeze it in for an extra hundred bucks. I again am forced to take her to the animal hospital. There they look at her file and said not only does she most likely have CANCER, but her one lung is gone, and she has FAILING kidneys. Again, this isn't something they did tests for, this is something already in her file that Governors Animal Hospital REFUSED and NEGLECTED to ever tell me about. Don't take your animal here, they are not safe. They will lie to you, and they will charge you top dollar to do so.

I bring my sweet little JRTs, all four of them, to Westwind where I know they are in experienced,…read morereliable hands. I have boarded my dogs for years. I found Westwind when I moved to DE several years ago. No matter why I need to leave them there, I am confident my dogs are safe and in good care.

We started boarding our dogs with WW since we had a Westie (Chessie the Westie), over 20 years ago…read more He had passed, then we got a Golden Retriever, Apollo. Both were loved by Jeanne, and they loved her back. We now have our "Terrible two" - our Collies Julius and Caesar (yup, they're Royalty - except they don't act majestic. They behave like commoners - down to earth and raw, pure love, or pure herding - they like to put people and other animals in their places). We hope West Wind will remain in business for a long long time! We put our trust for our family buddies here. Googpollo

Many thanks to everyone at Forest Ave animal hospital. The entire staff is helpful and considerateread more

All my dogs have been seen by the vets at FAAH. They and their vet techs are kind, compassionate,…read moreand love what they do. All my dogs have had top notch care by Dr. Gaines and her team are so knowledgeable. My Philip Alexander (pittie) loves to go to the vet to see his friends there!

Like many pet owners, I desire a top-notch medical practice for my "furry family", one that mirrors…read morethe same quality of expertise and care that I desire and expect for my own human medical needs. I am thrilled to say that I've found that quality of care for my "furry family" at Brenford Animal Hospital, P.A. at their 4118 North DuPont Hwy in Dover location. I am a recent permanent resident of Dover and had adopted my furry felines just before the pandemic shut everything down. As both had all their vaccines etc., were in good overall health, and remained completely "indoor" pets, I had no need to seek any medical attention for either of them until now. I never had felines before and although I did have a wonderful four-legged furry friend for many years before them, she was of the canine breed. Needless to say, felines are totally different. When my "Oreo" exhibited the need for medical attention I looked for reviews for Veterinarians in the area. I write this review because generally people write complaints about experiences, but sadly when they are happy neglect to write compliments and give thanks to those companies and peoples that deserve gratitude to be spelled out. I want people to know about Brenford Animal Hospital, P.A. at 4118 Noth DuPont Hwy in Dover, DE. From my initial call just before the practice closed for the day, through the past few days of communication, everyone I've interacted with at this practice has been wonderful! I don't say that lightly either. By the time I assessed that Oreo needed medical attention and located a veterinarian practice it was near the closing of their work day. Megan was my first point of contact she listened to the concerns I had for Oreo, spoke with the doctor and discusses some options. I ultimately, called back just a few minutes before they closed, spoke with Megan again and booked Oreo for a morning appointment. Megan didn't rush me off the phone, she afforded me time beyond closing to begin the paperwork needed for the morning appointment - she could have had me go "online" to do it myself but graciously extended to me the courtesy of doing it for me and didn't make me feel for a moment that I was imposing on her. My husband and I took Oreo in for the morning appointment, and we both were impressed at the cleanliness of the office and of the examination room. Jacquelynn assisted Dr. Kern's and was the first to interact with Oreo. She was wonderful with him. He has never let a human handle him for the length of time that she needed to and it was as if he'd always known her. I was so impressed! Dr. Kern also had that same effect on Oreo. Oreo had a thorough exam and we were given guidance of what we needed to do to help him get well. I spoke with Dr. Kern's the following day via phone for follow-up and also went into the office to get some recommendations on "treats" for Oreo and Steven at the reception desk listened to my concerns and helped me. I truly felt every person I've identified in this review cared for Oreo's wellness and was compassionate to my concerns for caring for him. They are truly a "team" and clearly share the same attributes that create a practice environment that is exceptional! I thank them and am so thrilled that they are in my community! I know that my furry family will always have the best of care for their medical needs at this practice and which them all professional and personal success!

I brought my two cats in for what should have been a routine annual wellness visit, and it turned…read moreinto one of the most unprofessional veterinary experiences I've ever had. During the appointment, the veterinarian, a short older caucasian woman, repeatedly yelled at the veterinary technicians in front of us. The entire room became visibly tense, and MY GIRLS - MY FIVE YEAR OLD SPAYED CATS WHO ARE MY ONLY CHILDREN - who had already been stressed by being in an unfamiliar environment... became even more agitated. No animal should be examined in an environment where staff are being screamed at. The veterinarian whom I believe her name was Dr. Gallagher, then raised her voice toward me and instructed me to stay away from my own cat because she claimed she knew my cat would scratch me. This was particularly inappropriate considering she had never met me or my cat before that day. My cat's behavior was far more likely a response to the chaotic, high-stress atmosphere that had been created in the exam room. I remained respectful and civil throughout the visit because I did not want to escalate the situation or create additional stress for my pets. However, I left feeling shocked by how both the staff and I were treated. The veterinary technicians deserved far better than to be spoken to that way, and so did the clients. This experience fell well below the level of professionalism I expect from a veterinary practice. Unfortunately, instead of feeling confident in my pets' care, I left feeling uncomfortable, embarrassed, and disappointed. I sincerely hope the practice addresses this behavior because neither employees nor clients should have to experience it.

Cathy treats your pet as her own. My boy had a swollen ear. My vet said kennels won't take dogs…read morewith drains so we were going to do it as soon as we got back. After being dropped off at Square Dog Ranch a couple hours later Cathy said dog has a high fever. I had no idea. she contacted me and went to emergency vet. Clyde has a serious ear infection and the vets put a drain in his ear and Cathy would look after it. She also had him recheck before we got home. Week later we take him for his last recheck and he is doing wonderful. I will forward be grateful for the love and care Cathy and her crew gave my dog.

If you love your dog, send them here! Cathy and her staff do an amazing job of caring for my best…read morefriend, Livvie, every summer. They're friendly and kind, and definitely have a love for animals that's clear when you visit. We spend a week away with no worries, bc we know that Livvie is getting the love and attention that she needs while she's on vacation at the Ranch.

Starves dogs. Had someone i know how there and dog wasn't fed came back looking like he lost 10…read morepounds. Would not recommend.

I used to take my little doggies here for doggie play groups and for boarding. The people there…read moreseemed to be really good with dogs and my dogs trusted them which says allot for me. The places where the dogs sleep are cleaned every day and all dogs have to have all their shots to even be allowed in.

These are such great people. Professional, timely and personable. Have met some very interesting…read morefolks in the waiting room as well. Only give 4 stars because there is always room for improvement, but I don't know where.

I brought my 7 year old dachsund there to have a fatty mass removed and her teeth x-rayed and…read morecleaned. VCA had quoted $3200-4000 and Haven Lake quoted $1400-$1800. Dr Francis and the techs were all professional and friendly with great communication. The final bill came in around $1700 including bloodwork.

I waited to post this to make sure I wasn't posting out of anger after leaving my pup at this…read morefacility. Please DO NOT leave your pet at this facility. It is not a safe place. The positive reviews you read are from family members. My husband and I left town and placed my 3 year old Chocolate Labrador Retriever at Custom Canine Grooming & Boarding in Camden-Wyoming DE as a last minute decision. One of the reasons we left her there was because of the space they had for my dog to run. Her caretaker told me that my pup jumped their fence along with another dog not too long after I left her there and was missing for 2 hours. This seems to be an issue with this facility as I later found out. To contain my pup, she said she put her on a 26 foot tether. 20 days into her stay her caretaker contacted us very upset telling us Isabel is bleeding and asked if she was spayed. She is. So she took her to the vet with a severe UTI and she was put her on Antibiotics. The Vet told me my pup lost nearly 15 lbs since her last visit in April. The caretaker then said my pup wasn't eating much and she guesses she should have let her out of her kennel enclosure more often. You think? The caretaker also said my pup was chewing on the kennel enclosure. Are you kidding me? My pup was hungry. She gobbles up anything I give her and drinks alot of water. One thing she won't do is go in her kennel. Can you imagine holding it in for a long time? We were on our way home and the caretaker demanded we pay her. I had no problem with that so I sent her a payment through PayPal. She was very rude and told us she calls my pup names like "heifer" and "fatty". Shortly after that, her caretaker said if we don't pick her up by a certain day that she would "dispose of" of our dog. We immediately called the police when we hung up. When we picked up our pup, we didn't realize the severity of the weight loss until we put her harness on her and it wouldn't fit. She practically knocked the food out of my hands when I fed her evening meal. Poor pup. This place starved my dog. I gave them plenty of food to feed her. I was worried that they would run out. I was in regular contact with this boarding facility as certain circumstances caused her stay to be extended. I can't say anymore but if you love your pets like we do, please do not leave your loved ones here.

I feel the need to correct the misinformation contained in the reviews below…read more Yes, a dog unfortunately was able to get loose while being boarded here. The business owner has never stated otherwise and never said that they weren't responsible and were of course very remorseful that this accident occurred. Neighbors and businesses in the area were notified right away and everyone was out looking daily for Roxi. The comments about the owner of the business blaming the family and saying that they'd look the other way if their dog was seen were NOT made by the business owner. These comments were made by a neighbor (this is very easily proven by looking at the dog's owner's Facebook page and seeing that the poster's name is Marian, which is NOT the name of the owner of the business), but because of how Roxi's owner framed the post she made sharing screenshots of the comments, it makes them appear to be comments made by the business owner. While the business owner was out looking for Roxi on 07/08/17, she spoke to a neighbor who had seen a dog matching Roxi's description a couple of nights in a row. Roxi's owners were notified and told to bring her crate and some items from home so there would be familiar smells. She also told them to not call her name because the dog could take it negatively and think she's in trouble and not come to them. When they arrived, they were given the items of Roxi's she still had (leash/food), however, the crate wasn't brought along and it didn't appear that any of her items from home were brought either, but they said that they felt they'd be able to catch her. Unfortunately, the dog ran from them but she was ultimately caught by a local business owner and reunited with her family a couple of days later. I should also note that in regard to Roxi's owners continued comments about her not bringing up the topic of legal action being taken - The only reason the owner of Custom Canine mentioned her not being able to sue is because of the numerous comments on the dog owner's Facebook page telling her to sue and the owner saying "I hope it doesn't come to that." The contract signed by Roxi's owner specifically says that the owner of Custom Canine is not liable for any pets being lost. Roxi's owner is claiming that the contract doesn't say this, however, she can only go by what she remembers reading when she skimmed the contract she signed. It's been discovered that she no longer has her signed copy because she's reached out to a client of Custom Canine asking for a copy of the boarding contract.