Jen at the Hard Rock buffet was truly amazing. She was on top of everything and we didn't have to…read moreask for anything. Thank you so much, Jen!!

We had such a fantastic day at the Hard Rock Hotel Daytona Beach! I ordered the blackened fish…read moretacos & the blue cheese tater tots (minus the bacon), and everything was absolutely delicious! The atmosphere was perfect for a relaxing day by the pool with family. What truly made the experience exceptional was the service. Our waitress, Messi, was phenomenal--she somehow managed to take care of everyone at the pool with ease, all while delivering amazing margaritas and maintaining such a friendly, professional attitude. Kirk, who was running food, also went above and beyond by helping me set up our umbrella, which made a huge difference so my grandma and the kids could stay cool and comfortable. Both staff members were super helpful and friendly! It's not often that we come across rockstar service that truly stands out, but these two made our entire day. We'll definitely be back!

Groovy little hotel! I'm certain these hotels in Daytona and Ormond are geared towards folks going…read moreto the track. This was my reason, at least. For Welcome to Rockville! So the hotel was great, in my opinion. Staff was great at check-in and the room was nice and tidy. It's also next to McDonalds and a gas station. Good especially if you have kids that only eat nuggets! Oh! And Cracker Barrel is next door, too. Which is always good. It's not more than 7 miles to the racetrack and right off of I-95 so it was easy to get out and get to the track. Definitely helped heading back after a long day. Breakfast was typical but not bad. I'm used to staying at the Hilton brands for work and these smaller ones have why you need...and it's included. So not much room to complain. If I had a gripe, a trendy barn door that doubles as the closet door and bathroom door. Doesn't, ahem, reduce sound when in the bathroom.

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach,…read moreFlorida, 32174, was very poor. As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand. Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration. My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service. Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager's response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee. Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay. In light of these numerous and significant issues - ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions - I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

Zero hospitality. The woman at the front desk hates her job. won't answer questions just shoves a…read moresheet in your face and tells you to read it. They Require you to wear a stupid bracelet while on property. We were there for seven days and we were supposed to get service every other day which would've meant three times and we only got service once on time and we had to ask for the second one by making a call. Positive : Lady who works at the breakfast places fabulous and works extremely hard. And she's good at hospitality. Man who works outside does a lot.

Booked a 4-night stay with my husband. Checked in via the mobile app (as I always do, as I am a…read morefrequent traveler and have Hilton Gold Status). Greeted by the front desk clerk upon arrival and headed to our room. We noticed our "free" bottled water wasn't in our room, so we headed back downstairs to get our waters. Clerk asked for our room number and gave us our waters and we went upon our way. We came and went from the hotel multiple times per day every day of our trip and were always greeted by the front desk clerk. We woke up the final morning of our trip, enjoyed the complimentary breakfast, packed up and were going to head to Disney World for the day. Much to our surprise, our rental vehicle was not in the parking spot in which we left it. We proceeded back inside and advised the front desk clerk. She advised us that they towed it away because we didn't register it. We were NEVER asked to register our vehicle during our check-in and various encounters with the front desk personnel. The hotel only had a few guests our last night, so I would think they could have done courtesy checks with the people who were staying to see if the vehicle belonged to them prior to towing it away. We asked to speak to the manager (Roseline). She came to the front desk, never made eye contact, pretended to type on a computer, never apologized for the mishap and promised to look into the matter and get back to us. We are now 8 days later, and we still haven't heard one word from the hotel. I have left several messages and sent multiple emails to not only Roseline but the General Manager as well with absolutely ZERO response. We have spoken to Corporate Hilton who has been responsive however, they have indicated the hotel is required to rectify this situation. DO NOT BOOK A STAY AT THIS HOTEL IF YOU EXPECT STAFF TO BE ATTENTIVE TO YOUR MATTERS.

I had a nice room with a view of the ocean, the rooms were nice and clean they had kitchenettes in…read morethem. The beds were comfy and the staff was great.

This is my favorite hotel of all time! Been coming here evry year since I was 4 man! I love the…read morepool, the rooms, the ocean view, and the staff which we now know personally! Everyone is so nice and always helping out. Would 100% recommend this to anyone with a little extra money

I attending a woman's Christian conference in Daytona Beach. My church provided a group rate coupon…read morecode for Friday night at the Hilton Daytona Beach Oceanfront. This hotel was right across the street from Ocean Center where we would be headed the next morning. The hotel was massive having a south and north tower with 16 floors on each side. My roommate and I were ocean front on the 12th floor, nearly in the middle of the south tower. WOW, what a view! I didn't realize until arriving to the room there was no balcony. However, you could open a regular size sliding door to see and hear the ocean. There were bars like a balcony in front of the sliding door but you could only step out one foot on the tiny platform. I left the door open while I was reading and it was so peaceful to hear the ocean;) Parking was nearly two blocks away on the opposite side of the street and across the street from the entrance of Ocean Center behind a barbecue restaurant. This was a bit of a pain pulling the luggage that far. Plus you had to go up a steep incline to get into the lobby. I could have paid an extra $20 for parking overnight if I had used the hotels valet service. No thanks lol! We did get a discount for the parking lot because we were attending the conference. Instead of $35 it was $20 (with taxes $23). The hotel was a little dated. The light over the sink flickered. But did stop after the light was on for a little bit. The beds however were up to the Hilton standard as well as the pillows, nice and comfortable. I shared the room with a friend from church. I liked the feature of having an extra sink and mirror outside the bathroom. There was a mini fridge but no microwave. The desk chair needed replaced as the seat was very worn in. Service at the front desk was friendly and they helped answer all my questions about parking. It was a little confusing because you didn't have a ticket and I couldn't figure out how I would get out of the lot when the conference was over the next day. But the front desk attendant advised they would have someone at the exit gate to open it when the conference let out. And they did;) Thanks for a comfortable night's sleep Hilton! I would stay here again if attending a conference that included a discount code as this hotel was pretty pricey.

ZERO Star - Seriously Disappointed…read more I would strongly advise against booking this hotel. My recent stay was a complete letdown, and it's clear that cleanliness and maintenance are not a priority here. To start, the lobby bathroom was out of toilet paper and hand soap, which is pretty basic. When I got to my room, it was even worse. I found a shot glass, dirty underwear, and a dirty towel - totally unacceptable, even during Spring Break. The pool area was a mess, with bottles and chicken bones scattered around. And to top it off, my room overlooked a building roof piled with trash like a chair, coffee pot, pillow, and a ton of bottles. This hotel desperately needs a remodel and a serious overhaul of its cleaning and maintenance procedures. Save yourself the disappointment and book somewhere else.

Check in time is too late in the day. Office staff was rude."Denise" was argumentative and rude…read more Rooms were clean however, my things were gone through while I was out. There is no safe to lock valuables. Only one car allowed which we were not made aware of until we arrived. Too bad that one bad apple ruins it all

Another wonderful visit, a place I've stayed for the last 15 years! It feels like coming to an old…read morefriend's house. The staff is amazing and we usually are on the move throughout the day, enjoying the area. In the afternoon a bbq at the pool and hot tub in the evening. Pretty much every thing you need for a memorable vacation!

The staff were organized and provided exceptional customer service. The staff smiled and greeted…read moreyou every time they encountered you. They would check in throughout your visit to make sure all your needs were met. The rooms are older and need minor repairs but furniture is new. The breakfast was nice, everyone in our party (even the picky eaters) was able to find things to eat.

great place on the beach they charge $15 a day for parking and your breakfast is included. The…read morebeach is very nice to walk on right out back. Staff is very nice too.

Husband and I checked in, went to our room which had a broken lock on the door handle. Inside of…read morethe room smelled so bad it gave us immediate headaches. Returned to the front desk, Melissa did not have another room available for us. We asked for a refund of our upfront payment and Melissa, manager, said she. cannot refund and we would have to contact the manager who was not on site. We will not get a refund from this dump of a hotel. We will never reserve another Sleep Inn ever again. This hotel is dirty and has transients hanging around. Someone smoking the jazzy cabbage out front. Those red flags should have been our first indicator things were going south, but we had just traveled 24 hours to get to Florida and were very exhausted.

giving it one star was probably too much from the second we…read morestepped off the elevator the odor of marijuana was repulsive! i guess smoking marijuana is ok in the rooms just not cigarettes as it is a non-smoking facility!!! the "breakfast" consisted of rotten fruit. i contacted corporate they say contact the individual hotel, which i have done 3 times and zero response! HORRIBLE!

Add some type of light breakfast, currently nothing is available. You have to walk down the street…read more There was no coffee or cold water available.

We stayed here once before and it was amazing. This time we were far from impressed…read more We came into our unit and it had the worst smell of a dirty mop. Then we noticed that in the main area there were multiple cracked tiles on the floor as well as in the bathroom. The next day he called the guest services to let them know about the smell since we got in too late to call. They told him they could move us to a different u it but without a washer and dryer. We did not want to have to bring dirty clothes home so he asked if they could just come and reclean the room. They agreed on a time since they said he would have to leave the room. When he came back he said the room smell was just as bad and the floor was even more sandy. It looked like all they did was make the bed. Which we couldn't care less we can do that. Now even worse it was the remainder of the time we had small flies in the room like drain flies. My husband tried to contact the guest services with a day left. Instead of trying to remedy the situation they wanted to move us across the resort. With all our stuff unpacked this would have been a bigger inconvenience. Upon checkout we asked the guest services to have a manager call us as she will be there in about 20 minutes. We have been checked out over 24 hours and still have not received a call. Being an Hilton honors member this is unacceptable.

I wanted to extend my weekend while in Daytona so I found a reasonable hotel, Spark by Hilton, in…read moreOrmond Beach. It was more of a motel as the doors were on the outside. But you had to use your room card to get into the building to access the elevators. I had an oceanfront room on the 7th floor with a small balcony. I enjoyed my night in Ormond Beach more than Daytona as it had a slower pace and was quieter. The room was a nice size but the bathroom was teeny tiny. The bed and pillows were comfortable. The chair beside the bed was comfortable as I sat in it for a while watching TV. But if you're looking to do some work at the desk it only offers a pull-out stool which was stored under the desk. The free breakfast Sunday morning wasn't much. There was no hot bar or waffle maker. I grabbed a bagel, toasted it and added some strawberry cream cheese. They also had cereal and muffins. I loved that checkout was at 12:00 PM! I got up just after sunrise put on my bathing suit and hung out at the pool for about an hour, grabbed some rays before eating breakfast, taking a shower and hitting the road for home. I would stay here again but probably only for one night.

Checked in on a Wednesday evening and the desk clerk was very friendly and helpful. It was our…read morefirst time staying in Florida. We were given a room on the 7th floor facing the ocean. It was an amazing view! Room was clean, continental breakfast was fresh and the hostess was also amazing. We stayed 3 nights and 4 days before our cruise and enjoyed every minute. While it's not a modern hotel it is clean and the staff is friendly and always willing to help. Thanks for a great first time experience!