Amazing customer service my girlfriend and I stayed there for an extended stay they were amazing…read morerooms were good no complaints at all

I am sharing disheartening story a month after I was traumatized by the experience i had with this…read moreHotel On Friday March 22 at 5 a.m., I arrived at the Tremont Hotel after working all night. I had lost my purse, which had my house keys and credit card in it, so all I had with me was my phone. I asked the hotel if I could pay with Apple Pay since I didn't have my card, and I just needed a safe place to stay until morning. The receptionist told me they only accept cash or card. I then asked if I could book through Booking.com and pay online, would they let me check in. The receptionist said yes. So I made a reservation and paid upfront through Booking.com. But when I showed him the confirmation, he suddenly told me I couldn't check in until 2 p.m. He hadn't said that earlier. Even though I had already paid, he then told me I had to wait *outside* the hotel. It was 5 a.m., I was alone, a woman in a vulnerable situation, and I had gone out of my way just to find a safe place. I was shocked. When I asked for a refund, the hotel refused. I had spent the last bit of money I had, thinking I'd at least have somewhere safe to stay. Being turned away like that--with proof of payment--was heartbreaking. The receptionist should have told me from the start that I wouldn't be allowed to check in until 2 p.m. Asking someone who's already in distress to wait outside in the early hours of the morning, despite having same day reservation, is completely unacceptable. And refusing to give me a refund made everything worse. This whole experience was deeply disappointing and honestly, shameful.

Wenzell was absolutely AMAZING!!!! She always had a smile, and treated me by name every day…read more Absolutely the best customer service.

This is a hard review to make as there is a vast difference between the room and the…read morerestaurant/bar. But let's start at the arrival and staff as it was great. Greeted right away at the desk and was assisted by, I believe her name was Naomi. She was outstanding and very helpful by allowing me to check in early after a long flight and a short wait. The room was extremely clean!!! Walked over to Chipotle for a quick lunch as food service was not offered until 4:30pm. Later in the evening I headed to the bar for a bite to eat and a glass of wine. The wine selection is extremely poor and what they did have tasted horrible. I ordered the steak tacos which were not fit to be fed to a dog. There was a pile of tan meat that I could not identify as steak in any way and that was it on the taco. They gave you a little plastic container of pico and sour cream that did not mask the taste enough. The nightclub music blaring from the speakers made it very challenging to have a conversation at the table and asked that it be turned down which they did but after about 30 minutes it was back up again. I would definitely return but would avoid the restaurant and bar which is frustrating because it will require an Uber to grab dinner unless you have a car of course.

They need to improve they staff. Someone rudely knocked on my suite and was told my time was up…read morebefore my actual time. When I called the front desk from my cellphone because their phones are old stained & grease, the front desk rudely told me "no one knocked on your door, I'm looking at the camera" constantly repeating the same thing to me making feel invalid after I was shaken up about the banging on the door. Upon discharge I was rushed out my room and was told to pay an extra $35 which I didn't mind but was chargers double for the remote and didn't want to give me my money back; I was speaking clearly and nicely and still was rudely shut down. Those men in their do not like women and the constantly disrespectful towards women but easy going with men.

The rooms were nice very colorful bright and spacious. The hot tub was a good idea but when we…read moreturned in the jets it was gross. The prices were good, but next time I'll get a room without the hot tub

This hotel got bed bugs and I talked to jay the manager and he said there is nothing he can do…read moreabout it don't recommend please because carful they are very dirty

Place looks amazing from lobby. To rooms. Lived the led in rooms def set the mood. This is a…read morehidden gem for sure only complaint is a lack of parking

A solid motel. The front desk was helpful when I asked to change rooms -- the first room smelled of…read moresmoke. Good for short stays when necessary, but I wish they packed in an extra towel in the bathroom; there's barely enough for two people to properly shower.

The employee in the night called another man so they where trying to open the door of my car and…read morewhen I walk out of the room the old man left the car, how he knows in what room I was.

I don't even know where to begin. So we get here at 12:30…read moream on may 8th 2023 which is a Monday because it is after midnight. The clock in the front right in the window clearly says Monday may 8th They allowed my partner (who is a male and looks nothing like me) to go inside and get a room for us with my ID and sign for it on the "registration card" The front desk didn't see I was there yet at all. The hours clearly say Monday to Thursday 20 an hour and then Friday to Sunday it's more expensive. My partner says 5 hours and hands them 100 dollars and they wrote my first name and time stamped the registration card. As you'll see in the pictures attached it clearly says may 8th at 1230 am They didn't write the amount of hours paid for or any special policies. The front window says prices for extra people or extra hours but that's it. We are sleeping at 415 am and the phone starts ringing. They tried to tell us our time was up and we had to get going. We then stated we paid 100 for 5 hours and they then say that on the weekends it is 100 for 4 hours I then chime in and stated it was 1230 am when we checked in which is a Monday not Sunday. She then tells us THAT 6 AM STARTS A NEW DAY NOT MIDNIGHT THIS WAS NEVER TOLD WHEN SHE TOOK A FEMALES ID FROM A MALE and allowed him to sign my name without seeing me or even asking if I agreed when she did later on (after we already had the room key) AND THERE IS NO SIGN ANYWHERE STATING THAT AND THE "registration card" which is just a index card doesn't state it either. They then threatened to call the cops if we didn't leave which I didn't mind and encouraged her to call because it's clearly a scam. They then send someone upstairs. Who is in complete plain clothes and has nothing identifying himself as security at all who then bangs on the door erratically and tells my partner that he can come down to talk to the woman about it at the desk. So now at 415 which is only 3 hours and 45 minutes into our stay theyre waking us up and forcing my partner who needed to sleep for work to now waste more time we paid for to go downstairs and see that there was no sign and they're lying and stealing pretty much. He comes back upstairs and tells me there's no sign and two minutes later the self appointed "security" comes back and starts banging on the door again. This is now when I decide I'm going to go down as well. Not only did the woman refuse to give me a copy of the card that my signature and identity was forged onto but when she finally allowed me to take a picture the card clearly states it's may 8th and the clock on the window clearly said Monday may 8th as well. So then I ask when the manager is going to be there and she says call tomorrow afternoon. I then ask the name of the manager and she claimed not to know. SO NOT ONLY DID THIS HAPPEN AND WE END UP LEAVING AT 450 but the room had a completely broken mirror that was there last week as well. And the smoke and carbon alarms were completely hanging off and detached. The sink is beyond clogged up. My partner slipped and fell in the shower because it wasn't cleaned properly AND THE SHEET AND YES IM SAYING SHEET NOT SHEETS BECAUSE IT IS ONLY A TOP SHEET ON A MATTRESS NO FITTED SHEET AND IT WAS COMPLETELY STAINED WITH BLOOD!!!! Not only should we have been allotted our full time but refunded and put in a non hazardous clean room. The fire Marshall and whomever else need to come get them to fix this. Especially if they're going to charge what they do and steal from people after making up fake policies.

Bed wasn't comfortable. No fitted sheet, just a flat sheet on top of the mattress. No sheet between…read moreyou and the 1980s looking comforter they probably didn't wash since the last guests. Shower curtain rod loose on both ends about to fall on you as you enter the shower. Good air conditioning/heat. Cute space, easy to find just looks and feels mid-renovation. Parking on site but it's TIGHT.

Jocelyn & Kim are amazing! There was a problem with my reservation (was temporarily lost in the…read moresystem) but Kim found it & fixed it in minutes. And Jocelyn was extremely helpful, friendly, and funny. Every hotel would be lucky have someone like her working the front desk. I've stayed here 3 times and I'll definitely be back!

Jocelyn at the desk is amazing very professional very helpful she actually check to see if the room…read morewas ok that was very kind and nice....highly recommend the stay here everything is updated and current thanks Jocelyn.

I just want to put into perspective that the saddest possible Valentine's day you could have is…read moregoing to the Crown Motor inn with a married man and him buying you a KFC twister from the KFC next door and then after you're done you take the bus back to the 2 train lol. Another disgusting place and the hot tub oh forget the hot tub I wouldn't wash my sneakers in it

Our room was very clean and new looking (recently renovated?) with modern furniture. Queen size bed…read moreand a dining table with chairs. Towels that were very nicely folded on the bathroom sink. Room was $50.00 for 3 hours. More details after we make our next visit soon.

Well this was a first for us but the price wasn't bad $75 for the entire night lol yes they rent by…read morethe hour here! But the place looks amazing clean sheets floor swept clean upgraded bathroom and solid walls! (Meaning you know something is happening next door but can't hear it!). They have free WiFi and direct tv! We are impressed!

Didn't get to stay, there was no room. All the rooms were taken. It had a great atmosphere to be…read morehonest, wonderful scenery

Nice little hotel in the Bronx. I stayed there during work in NYC; I just didn't want to be in…read moreManhattan. Two blocks away from the metro, it is well situated and surrounded by restaurants, shops, beauty salons and an amazing super market. The rooms are spacious and quiet. Not sure about cleaningness; I wouldn't eat off of the desk or counters. Exceptional 24h service at the front desk, and good breakfast. It was a solid experience.

Update 10/2024 I've…read morestayed at this hotel a few times over the years. And I've seen an improvement this visit compared to my last one in June 2024. The hotel, in general, is in a great location with easy access to food and the train, and you can find something late at night to eat for some reading. During my last few stays, I arrived late at night. I did stay in a room that has been upgraded, and I like the changes. Especially in the bathroom, but the smoke smelled on and off throughout the halls. Entry into the lobby area was sometimes too much, and just easy access to walk into the hotel for guests and nonguests. The late-night staff is always welcoming and helpful during my visits.