This property exhibited the poorest excuse for "customer service" I've ever seen in my life. I stay in hotels at least 100 nights per year, and I have never been treated as horrible my as I was when I tried to cancel a reservation that I stated repeatedly was made in error.
I attempted to make a reservation through the Wyndham mobile app for another person. When I realized that I would not be able to pay for the reservation online with my credit card, I contacted the Wyndham diamond customer service team to cancel the reservation. They advised me that the reservation was canceled, but advised me to check back the following day to make sure that my card, WHICH I WAS UNABLE TO USE, had not been charged.
The hotel desk clerk contacted me a short time later, and I advised her as well that I was traveling in a completely different state and due to the fact that I was unable to use my card to pay online, I had made a different reservation at a different property.
This Super 8 then proceeded to hound me to pay for this room via a written form with my credit card information written in! They wanted me to fax or email an authorization to use my card, and when I advised them that I was unable to do so, they just kept on!!!
Imagine my surprise, when after days of trying to get the matter straightened out, I was told that I should have read the small print before making the reservation.
Oh I definitely should have, but this property run by trashy "management" needs to make people aware UP FRONT that they will not be able to pay for the reservation online.
It's pretty scammy to me that they so desperately wanted my credit card information written on a sheet of paper, and still managed to charge my card.
Wyndham customer service advised that the hotel was definitely acting irrationally, and that their "manager" (who seems to be a desk clerk who got promoted because no one else wanted the job) refused to allow a refund.
This place will never see a cent of my money, and hopefully no one else gets treated as poorly as I did, although I can see in other responses to reviews that the "manager" doesn't know anything about business, but definitely needs to feel like she's always right. read more