I have been taking my vehicles to Valley West Autohaus for years. First, my 1995 Eurovan and then…read moremy 2004 Sprinter Van. The service has always been excellent and priced fairly. Roger and Marty, Chelsea and the rest of the team have always been professional and communication is top notch. I appreciate the printed reports I receive after each service appointment that list what has been done and things I can expect for future visits. Any quotes are accurate and service is completed on time. They always make me feel like a valued customer.

We have used these guys a few times over the years, which in itself is a good recommendation…read more They have been polite, reliable, fair and honest, and work has been to a high standard and in a timely manner. Clear billing makes it reasonably easy for people with little knowledge of autos to understand what work has been done, and why.

These guys are great. I bought my CX-9 there (from Chantelle - she's awesome) as there is no Mazda…read moredealership where I live. When I go in for routine servicing, they're always friendly, professional, and prompt. The one time I had an issue, Kyle checked for a service order from the factory, found that it was a recognized issue, and ordered the part to be replaced on my next visit. Recommend them to anyone.

Had an estimate done for a door problem and they went out of there way to be helpful--including…read morefixing the door to make it more usable for free during the estimate! Entirely unasked! Just really kind folks. Explained various insurance possibilities for payment and gave a reasonable estimate as well. I ended up buying a new car instead but these folks were so great im still second guessing that decision.

Simply amazing! A…read morebird flying into the front of my Lexus dislodged the parking sensor. The repair entailed taking off the front fender (and probably right front quarter panel) in order to assess whether the sensor or its holding clip was damaged. Arriving at Willy's, Patrick (Willy's son) cheerfully introduced himself and the office staff quickly offered me a ride back home. 3 hours after dropping off my car, Irene (Willy's wife) called and advised that the sensor appeared to be undamaged and that they were able to remount the dislodged clip on the inside of the bumper. What Irene then told me was astounding: They didn't want to charge for job and suggested that a box of donuts or some treat for a staff break would be appreciated! I came to Willy's on a recommendation by a trusted mechanic, however, this happy, family-owned business went way beyond my expectations. It's a treat to find such an amazing gem! I'm hoping that I won't need any auto body work soon, but I know who will be my first call if I do!

I appreciate skilled craftsmen, and auto mechanics who don't inflate the bill, or perform…read moreunnecessary "maintenance". I do appreciate a shop that says "no, you don't need that done, but, you do need this done". I received first rate service from Dave, and a reasonable bill at the end of it. The fact that my brakes actually work now is another bonus!

I have rented a travel trailer from Courtenay Car Centre for three years in a row and never for…read moremore than 4 nights. All three times I have pulled the trailer myself and stayed at the same campsite (no hookups). They were by far the cheapest in the Comox Valley. My first experience was rather pleasant, although, their booking system appeared rather archaic and the trailers were significantly older than others in the valley. The 2nd year we had problems with the battery provided with the trailer but the generator we brought kept us going for the trip. Additionally, we accidentally left a few items in the trailer which were "not found by the cleaning staff"; lesson learned. The third trip was a boondoggle! We made our booking in March for the last week of July and were to take the trailer from Monday to Friday. We were told at the time of booking that the Centre was not open on Monday, however, something could be figured out between now and the rental date. The week prior to the reservation we stopped in at the Centre to discuss how we would be picking up the trailer and we were told that, likely, there would be someone in on Monday as there was a few trailers going out that day. We were told to call back on the Saturday prior to the reservation to confirm. Eventually this was confirmed, however, the Saturday involved a few phone-tag calls and being put on hold for 15 minutes after which we were told the man we needed to talk to had gone for lunch (while we were on hold). Picking up the trailer the Monday went quite smooth. At pick-up we were asked if we wanted a 2nd battery for the trailer. We explained where were going and were asked if we had a generator. As we did we were told by the Centre's staff that we would be fine. We were not. The battery provided by the Centre did not last 24 hours of what we would consider minimal use. No lights, pumps, or fans were left on and the fridge was set to propane. The battery died after the first night so we charged (1000W generator) for 2 hours in the morning and brought the battery to 2/3 full per the indicator. That night the battery died and the propane alarm went off. Following this we charged the battery for 4 hours and again the battery indicator showed full. Once again, in the early hours of the morning the battery died causing the fridge to stop working. At this point we decided to cut our vacation short and the trailer was returned by the end of the business day prior to its scheduled return. At the end of all this we relayed our story to the Centre staff and were told that we should have taken a 2nd battery. While staff did admit to saying we would be fine they noted that they always send people at with a 2nd battery if they will be dry camping. Apparently not. Frustrated, we left. Following this the Courtenay Car Centre billed us the full amount for the trip which included a previously undiscussed charge of $30 for "Monday Pickups". When we brought this to the attention of the staff they indicated that it was a fee they had in place to cover the costs of someone coming in on their days off. Although no mention had been made of this charge previously, they still charged it. Overall, the last rental has convinced us that we should be looking elsewhere for our travel trailer rental needs.

I was travelling through Courtenay and had a problem with my tire pressure, had to stop and ask for…read moreassistance, they we're so kind and helped. Much appreciated

I first used Reid Auto a few months ago for suspension work on my 2006 Xtrerra. I had called over…read morethe Christmas holidays when they were closed and I got a call first thing when they came back to work in the new year. Richard was amazing. Work was very well done and under the estimate. I was very happy. I picked them based on their 5 star ratings and they definitely deserve those. I don't often post but felt compelled to post now because I they just did me huge favour. My motorcycle oil drain plug was stripped because of faulty work at dealer and I could not get it to budge. I called Richard he said come on by. No appointment. I dropped in and the tech came right out and in a few minutes he had the damaged plug out and the new in and I was on my way. I had an appoint 5 weeks from now at a dealer and another local dealer wouldn't even answer their phone. These guys are the best. Won't deal with anyone else. I'm very picky about my vehicles and they take great care. Highly recommended.

He ordered a exhaust system for my 1985 westy..very prompt service and upon going home to Red Deer…read morei asked Midas to install it...it was a very poor descision on my part for they were over there head and eventually ruined the engine...this shop eventually went out of business but i was left with no choice but to buy a rebuilt out of Calgary..lots of grief so i feel somewhat distrustfull who say they can do a job but your at their mercy...the Westy is now in the Maritimes,and the proud owner is a soldier who is good at restoring her....

Honest, dependable, boots on the ground smarts. These guys are terrific! No tricks just great work…read moreand great prices!

Pulled my front bumper out on a snow bank and took the car into Reliable on a friend's…read morerecommendation. They were slammed, but Curtis still got one of his guys to come out and do an on-the-spot repair. I understand why they have the great reviews that they do and will be back, plus recommending them to friends. Thank you!

I had recently brought my VW golf R in for diagnostics as my check engine light was on. Keans auto…read morewas great to get my vehicle in on short notice however, they are incredibly overpriced. I was honestly shocked to be charged over $400 for diagnostics, I have never paid that much, even having brought it to the Volkswagen Dealership in the past for diagnostics. I also recently requested a quote for my brakes as I require these to be changed and was provided a highly inflated quote of $3,240.90. (That doesn't even include new calipers) I have since received a much more reasonable quote elsewhere and do not intend on bringing my business back as in my opinion these prices are excessive. I'll be bringing my vehicle to a well reputable shop and will be saving $1000 compared to their quote they provided. Positive things to say about the shop, friendly customer service and that's really it. Advice to anyone choosing to come here, be prepared to pay unreasonably high prices.

excellent!! good deal, prompt,helpful big Thankyou…read more inspection was thorough and affordable,very helpful staff,nice waiting room