I am a senior woman who decided to get a 5th wheel to live in! I researched for 3 years, which were the best manufacturers and dealerships to deal with. Due to rental/real estate market on the island, I felt this would be the best housing for my cat and myself! I did not even know what grey water was or black water or anything else about an RV! I have not been disappointed! I chose a 2014 Keystone Cougar from Sunwest RV. There were some issues, especially from me learning how to live in a RV! The staff from Management to Technical support has been 2nd to none! I am so grateful that I chose Sunwest RV as the dealership to buy from. I highly recommend this Company to anyone looking for great customer service and most certainly for any other seniors like myself! Big thank you to Kim, Erik, Jon, Don, and of course Jamie!!! read more

Wish I had read these reviews prior to purchasing my 5th wheel. I have a similar story of Sunwest not standing by their product in 2022, especially used units. They definitely are not customer service oriented. But I was especially persistent (read...annoying as hell) with them, and they finally sent out a mobile rv guy, as the unit was located in a remote camp. They sold me an rv with a rusty hot water tank, and didn't care. I had to constantly nag them for service and assistance. These guys are brutal. I would not recommend this place at all. read more

Sunwest RV Centre - Hot water tank in a 5th wheel sold by Sunwest - RV Dealers Near Me - Courtenay, British Columbia

The salesman and staff are super nice when they are making the sale. But once the sale is made, especially if you buy a used unit, they don't stand behind their units. They let used units go out with multiple issues and then give you a huge run around to get any kind of service or assistance. DO NOT use their mobile service. The techs are ok, but the booking clerks are idiots and the office charges you an arm and a leg for simple repairs. Even if you're a repeated, paying customer. Crazy! I could go on and on with details, but the general idea is, if you want good customer AFTER CARE once you've shelled out well-over $20,000 for an RV... you might want to try a different company! Better safe than sorry! We were going to trade in our used RV back to them this summer for a brand new unit, but after the garbage they have put us through, we decided to go with another company. read more

In 2012, we purchased a brand new 2012 Wind River travel trailer. We traded in a 2011travel trailer that we had purchased about 3 weeks prior. We had some issues with it, that Sunwest fixed, but got to thinking if we had trouble with the trailer that should have had the kinks out of it, we were better off new. The first hint of trouble should have been a red flag for us, but we didnt see it. Caleb the sales manager called and said they prepped the wrong 2012 travel trailer and if we would like to purchase that one, they would take 500$ off the price. No, we said, we wanted the one we chose. We had the trailer for about 2 1/2 months when I noticed that a loan payment came out of my account. I found it strange, but wasn't too worried about it. About 2 weeks later, another loan payment was withdrawn... At that time I pulled out my loan paperwork and realized there was a problem. It appeared RBC was double charging me for my trailer. I contacted RBC and their customer service rep told I had 2 loans out, for 2 different trailers! How could this be? We had purchased the 2011 travel trailer on a 3 month deferred payment plan. It should have been paid off when we upgraded to the 2012. I contacted Sunwest's business manager, Vicki. She said she would look into it. Several days passed and she didn't call back. I called her again she wouldn't receive my call. I decided to go down to the dealership and speak with her in person if she wouldnt take or return my calls. When I finally met with her, she told me it was my fault and up to me to pay the trailer off! She said I got the cash at the time of the transaction and should have dealt with RBC myself! Unbelievable! To make matters worse, during the conversation she started yelling at me, and speaking very disrespectfully to me. I told her to watch her tone with me! And at that point, I told her she had 2 days to fix the issue or I was heading to my lawyer. Two days passed and RBC said they still hadn't recieved payment, or even a call from Sunwest! I went back again! It was an hour before the end of the business day. I sat in the lobby waiting to speak with her. She saw me in the lobby and she closed her office door! I waited. About a half hr later She came out of her office, walked past me, without even an acknowlegement, and went into Caleb's office. A short time laterIi saw her in another office with another person from the dealership. She was cutting a check. She called me in her office with Caleb and told me the payment was on the way. She was waiting for Purolator and the check was headed to RBC! No acknowledgement of the crappy treatment, or the rudeness, or the anxiety this company caused me! I left with a true understanding that this dealership is all about the money and the sale, and not about the customer relationship. About a week later, Caleb came to our home, not to appologise, but to give us a $100 voucher for the parts department! My husband took the voucher. I wished he hadn't. I saw it as bribe money. I wanted a simple acknowledgement that they screwed up and an apology! But, money is the bottom line for this company... After this experience, I tell everyone that i know that is in the market for an RV, not to buy there, and tell them my story. I also warn them that if they buy from there anyway, be on guard, and expect to be treated with disrespect after the deal is done. After all, I think this company's core value is not "Customer Service drives business", its "money drives business". How sad. Now I know this story is 2 years old, but Vicki is still the business manager, so beware! Caleb has moved on. read more

WE bought a new RV at this dealership, the salesman who sold it to us was nice when he sold it to us,... but afterwards there was nothing not a thank you not a single call to follow up, normally we wouldn't care about that but we paid 35,000.00 for this RV and so many things went wrong with it we'd have thought someone would have at least called to ask if things were to. The day we brought it home the lock to the door fell off on the ground, the cupboard doors fell off in your hand and many other things didn't work or were broken or leaked. We informed them of all the things that went wrong so within a week we had to take it in to have them fixed. Then we took it on a trip and many other things went wrong , we had no hot water, the slide leaked and so many other things we wondered if we have made a bad choice. We had to again have it fixed, so after the 3rd trip and still the hot water heater wouldn't work and several other things as well we were very upset, so when we got home we contacted the dealership and asked to speak to the manager Barry Willis just to ask him what could be done about the situation. We emailed him as well. Well that was 4 months ago and he never bothered to return our call or our email, or care about anything that went wrong with this RV. Neither did our salesman. If you want to buy a RV they will be happy to help you buy it but try to get one call or even an email, this dealership cares about one thing it seems and that is sales. However we must mention that one man by the name of George he was the most pleasant man and dealt with our problem himself and we are very grateful for him. He came and personally picked our RV up and took it to the dealer to have it fixed, he was the best, thank you George!. Also the service guys were great! very good to deal with. Its upper management that completely ignored us. We have since had so many more problems with this RV and have had to deal directly with the company wh made the Rv no one from that dealership called us back in the end. I guess its a good thing the internet allows us to all share our experiences so we know where to shop. Good luck to others who buy here! If you do George is the best ! No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1209 / Virus Database: 1500/3578 - Release Date: 04/16/11 read more