Lousy customer service. Maybe it's just a La Pine thing to be gruff, rude and openly disrespectful…read moreto customers. Management probably can't do much better if they're forced to hire locally as there appears to be a lot of people walking around 97739 whose family trees appear not have branched. Do not bother shopping here. There's another Ace Hardware just 15 mins north off the Century Blvd exit with staff that are much more helpful and courteous.

Help is always available and they always have what I need!! More importantly, the variety and…read morequality of all their products are excellent.

Had a great experience with Vic Russell Construction…read more I live in La Pine and wanted my asphalt driveway widened. It was a small job, and I called every Asphalt Contractor in Central Oregon that I could find for a quote. Only two of them called back- with the first one telling me they were too busy for a small job. Vic Russell Const called back and came out to my house to provide a quote. They were reasonable (providing a quote that was similar to the concrete quote I received for the same job) and friendly. The crew that completed the work did a great job and left a clean work site when they were finished. Everyone I dealt with at Vic Russell Const was friendly and professional.

I did not have a good experience with Vic Russell construction on my residential driveway job…read more There was a misunderstanding regarding a drain they had bid and as a result I stopped the job. This resulted in VR sending me a bill and led to me posting a true but very negative review here. Since then Vic came to my house and we discussed the problem. As a result of that discussion and Vic's assurance that changes will be made and additional customer service training will be provided to his employees I am giving him the benefit of the doubt and amending my review to neutral.

Synopsis: We removed a 30ft load-bearing wall running down the middle of my house. Pacific Craft…read moreConstruction's owner, Josh, is knowledgeable, hard-working, and an all-around-good guy. We were in constant communication and he kept me updated every step of the way. And the results were fantastic. Long review/full story: We worked together with an engineering company to draw up plans to remove a 30 ft load bearing wall. From start to finish, it was a roughly 4 month process (because of COVID) and Josh worked tirelessly from the planning process to a finished project. He does his own work and takes pride in the work that he does. He was very upfront and honest about any issues we were going to face during construction, and we worked together to find amenable solutions. Oftentimes, there are hiccups, delays, and unforeseen problems when dealing with construction and it's the contractor's job to communicate what's going on to the client and Josh is superb in this aspect. Over the 3 week construction process, we were in constant contact and tackled the problems together. Josh runs a top-notch company and his work is impeccable. There are little details in his work that tell you he really cares about what he does. You won't regret coming to Pacific Craft Construction with your project.

What a pleasure to work with Pacific Craft Construction! The remodel turned out AWESOME! From start…read moreto finish they were great communicators about the project. I cannot stress enough how refreshing this was in dealing with a contractor. They would let me know when they were planning on being at the house, what their goals were and updates on progress and any unexpected snags. The team at Pacific Craft has a keen eye on the big picture and small details of the remodel. When something came up that would delay one section of the house they had the forethought to pivot and work on another aspect of the house. They produced amazing results on the project. They have pride in their work and genuinely care about the customer and the finished project. I'd hire them again in a heartbeat.

Sandra was great. We were trying to match a ten-year-old carpet, so we could temporarily redo a few…read moreparts of the house that were truly trashed... the stairs and a second-story hallway). I knew we'd never be able to get a perfect match for a color that is no longer manufactured, but Sandra found several swatches that were pretty darn close. My husband squawked at the price (like he always does about everything... no reflection on Color Tile's prices), so Sandra showed us several less expensive options, which were not as close in color to the old carpet we are keeping (in the upstairs bedrooms), but were still colors that were close enough that it wouldn't be a jolting color change when walking from room to room. We will probably have to replace all the carpet in about a year, so we'll get something I love later. Anyway, Sandra took about an hour to help me decide which swatch was the closest color in the mid-price range. All the colors start to look the same after a while. She's fabulous. Tina Boomerina ps (Her name is pronounced the European way -- Sondra. I trust her judgement. I'll be going back.)

Very helpful, great selection. Even recommended an excellent floor installer for Coretec, vinyl…read moreplanking that looks like wood

Jorge was very nice, answered all of our questions. The…read moreroofers came when expected and took 2.5 days for my high pitched very large roof. Great job and cleaned up afterwords. Very nice men.

They were fast, effective, reasonably priced and very nice to work with. Highly recommend!read more