I brought in **36.8 grams of 14K gold scrap** and was paid **$2,070** total…read more After getting home and recalculating everything, I realized the payout was extremely low compared to the estimated melt value at the time, which was around **$3,264**. That means approximately **36.6%** of the value was kept. For people who may not know: * A very fair/refiner-level buyer often keeps around **10% or less** * A decent local gold buyer usually keeps around **10-20%** * Keeping over **35%** is extremely high I do want to be fair and say this was partly my mistake because I should have slowed down and double-checked everything before agreeing. I had calculated my gold beforehand, but once the pieces started getting separated, weighed individually, and moved around during testing, I got confused and didn't stop to fully redo the math in the moment. It wasn't until I got home and sat down with the numbers that I realized how far off the payout actually was. At the same time, this is also why I personally would not return. An honest buyer who is trying to build trust and long-term customers usually does not let someone walk out with this large of a gap without at least explaining the percentages more clearly or offering something closer to a fair market payout. I'm posting this mainly as a warning for others: if you're selling gold, especially larger amounts of scrap gold, know the approximate melt value beforehand, take your time, and get multiple quotes before agreeing to anything.

Jack helped me set my earrings and made the experience so pleasant. He was forthcoming about the…read morepricing when I called for an estimate. Took less than 5 minutes for the consultation and the quality of the work is outstanding. Picked up my earrings within four days and his prices are very reasonable. Will happily refer anyone to get their services done here.

Albert transformed my brooch into this fantastic ring. He…read moreknew exactly where it was from and what gold would match best. This is not the first piece of "priceless family jewelry" he has restored. His original pieces are absolutely amazing as well. I highly recommend his services AND his pricing is very fair

I had a wonderful experience with inquiring for a custom gap band for my engagement ring. I went to…read morevisit Albert at his shop and he was able to create the perfect open band for me, and measured it perfectly for my ring. The store is lovely and Albert is so kind and does wonderful craftsmanship. He asked when I needed the ring, and he got it done faster than I asked! I appreciate him helping me so much as this ring was hard to find online and within my budget. I highly recommend visiting!

Quick service at a reasonable price! I had my wedding band and engagement ring cleaned and rhodium…read moreplated. The result was stunning!

The nicest jewelry repair shop. I've come here twice for the same ring, and I've been given…read moreexcellent service, pricing, and advice. I decided to buy a piece as well, and I found it to be reasonably priced. Definitely my go to for all things jewelry.

We had a great experience at Generales & Generales Jewellers. I called ahead to ask if they could…read moreclean my wife's wedding rings and mine, and they were incredibly friendly and helpful from the very beginning. When I brought the rings in, they were in need of a serious cleaning. The team performed a deep cleaning, polished them, and did a rhodium dip on the white gold. The results were amazing--they honestly looked brand new again. What I appreciated most was their honesty. They pointed out that the prongs on my wife's engagement ring may need repair or replacement in the future, but they never tried to upsell or pressure us into having unnecessary work done. They simply gave us helpful guidance so we could plan ahead. Because of how happy I was with the service, I also had them clean two additional rings and replace the batteries in a couple of my watches. Everything was completed quickly and professionally. The staff was friendly, knowledgeable, and genuinely cared about doing quality work. It's refreshing to find a jeweler that's both skilled and honest. I would absolutely recommend Generales & Generales Jewellers and will definitely be returning for future cleanings, repairs, and watch battery replacements.

Got both my partner's recycled gold ring and my platinum ring properly sized here at two different…read moretimes this year, and I had a great experience. Emma was great to work with! They work with gold, silver, platinum and diamonds based on pricing sheet and store selection. Highly recommend!

Very professional, super friendly! Excellent terms for…read moreobtaining a pawn. HIGHLY RECOMMENDED! Vagarshak Kuyumchyan

There is one man who always wears a suit who has been very kind. The jeweler seems a a bit grumpy…read moreand I'm skeptical when it comes to his appraising of diamonds as he said two of my items were fake and made out of glass. I've since learned that was false. They offered my $10-$15 for something I ultimately walked out with for over $100 once the man in the suit came back. This place has helped me in a pinch but I can't shake the fact that there's something a bit shady about it.

I brought in a necklace for repair, and the gentleman who helped me was incredibly kind and…read morethoughtful. He repaired the chain on the spot, which meant a great deal to me since I wanted to wear the piece to an important family event. I also asked about resizing a watch, and his honest advice and careful observations helped me rethink the best approach. I truly appreciated the patience, professionalism, and care throughout the experience. I highly recommend Best Jewelry and Watch Repair.

I was recommended this repair shop by my optician. I needed a difficult & delicate repair done on…read moremy irreplaceable vintage 1950's frames. The nose pad arm had broken off and the original plastic pad could not be removed, which was an added obstacle. Patrick beautifully laser welded it back on with yellow gold to match the frame, and even cleaned up the surrounding area that was burnt from an earlier repair attempt. You can't even tell they were repaired! Turnaround was very quick and was done at a reasonable price. I highly recommend this place and will def be back for future jewelry repairs!

Very kind and affordable :)) I will definitely come back plus it was very fast and efficientread more

I had a pair of high-power binoculars, which I no longer use -- but the shop had no interest in…read morethem, not even as a trade-in on another item. Rather disappointing -- but the staff is courteous, even if unresponsive!

I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.