Do not do banking here!! It is not a matter of location. Its…read morethe whole model that is lacking. It's like the right hand doesn't know what the left is doing. They lose your documents and blame it on the computer or atm. The atm is horrible and is out of service alot. The staff inside is friendly but thats is the only benefit. This bank has held on to 4 certified cashiers checks worth over 10k hoping that i would not notice that they withdrew it from my account. Now i have to call them on a daily basis and they still don't want to give me my money back, they will not even give me the certified copies of the checks that were written. I have photos of the original checks, they are lying and acting like they didn't do anything wrong. Looks like I am going to take them to court for this. They are stealing money, watch out!

Run!!! Horrible bank!!! They have been holding our retirement funds that needed to be transferred…read morein January. They keep saying that they are transferring it but, it has been a fight with them every month. if they do not give us our hard earned money this month, we will take legal action against the bank. This service is horrible, the original banker did not know what he was doing. He messed up our accounts twice and now this. Please don't trust this bank!!!!

Absolutely unacceptable support times are awful and I am unable to transfer money into fidelity or…read moreinvestment sites Aswell as being unable to make any large purchases it's atleast secure and my money isn't disappearing Used to be a very good bank it no longer it

I just stopped in today to get some checks deposited along with getting some cash into bigger…read morebills. Pro: Quick, easy, efficient. Staff was friendly and helped me out very easily. Cons: With mobile banking apps the use of going in is not really anyone first choice anymore Overall: Great Location easy to get shopping done after making a pit stop at the banks. Easy to get to and quick and convenient to go in and out on a busy day.

When you need access to your cash, this is a great spot to visit…read more Drive thru atm as well as walk up are available even when the bank is closed. I never hesitate to drop by here when in town.

Pathetic Customer Service!!! The recent experience reminded me as to why I don't ever want to open…read morea bank account with Bank of America! 1) Customer Service is pitiful. There was only 1 teller at the booth even though the line of customers was picking up. 2) The transaction process itself took too long - the 2nd teller, who finally decided to open her booth after seeing the pleasantries and transactions with the 1st teller were taking longer than usual, seemed to be especially amused by her own system's delay of booting up. 3) Overall, there seems to be no discernment nor any respect with the customers' precious time. You are at the mercy of the tellers' way of doing things. ...Considering there are plenty of other choices with banks - on the basis of customer service alone among other things - I earnestly admonish people to go to other banks than the Bank of America in this location.

helped me patiently while I was upset and solved my issue at amris bank in snellville very nice…read moremanager and teller had an issue with an app and they put it back on for me in no time! Definitely will continue with this bank!

Overall, I like the location of the bank. I highly recommend visiting this location early in the…read moremorning when the bank opens to get the best experience. I have visited this location several times on different days, so I have experienced enough to feel like this is a good location to visit. They offer treats to the customers to encourage the visit to feel welcoming. You are greeted once you enter the bank. The drive service is good if that is a preference to use and they have an atm that you can drive a pull up to instead of having to walk up to the bank. They are accommodating when you need services done and willing to work with you and help you learn their products. The inside decor is not fancy, but it has a at home old-fashioned kind of feel. The atmosphere is comforting.

Customer service was excellent and efficient. Pleasant staff makes you like a valued customer.read more

I just started using this bank and they have given me five star business service so far. They don't…read morecharge a ton of fees and I don't have to wait in line forever. They pick up the phone and answer my questions without have to go thru a ton of tele-prompts. They have been a pleasure to work with since I have walked in the door. I came here on a referral from a business associate and it's been great so far... time will tell!

After having fraud on multiple accounts at a large bank, I moved everything to Providence Bank 12…read moreyears ago and haven't been disappointed since. In a world of everything being impersonal and cold, it's really nice to know my accounts are with a small local branch that always calls if something seems off and a staff that always greets me by name and with a smile. I'm a customer for life!

Best bank in Atlanta- love the staff, always wanting to help, makes me smile every time I go in…read morehere and they are competitive in every arena. Want a local bank, no line, awesome candy, I run my business and personal through providence and I won't ever switch. Highly recommend this bank for families, business, everyone - never a line, same people each time so they know you!

Every time I visit, the associates are always friendly and courteous. They make me feel like a part…read moreof the family.

I wish I could give them negative stars. Worst customer service ever. They can't go longer than a…read morefew months without being hacked, yet treat their customers like they are crooks. The last two debit cards they sent me didn't work from the get-go. When i called them they blamed me for the problem, i was entering my card number too fast to activate it. Really?! Getting cash when at the grocery store was denied. I have been using my credit card until I can get completely moved over to another bank.