The credit union makes it so much easier to get loans, do banking, transfer funds, and everything…read moreelse I need to do touchless and on the go. I do not have to worry about having to be face to face or in person except for a few times when a visual in person identity is needed. My money is safe, and I know I am taken care of. There are a few processes that need to be refined, one being user friendliness of the online banking. I sent in an email request and after 2 weeks no one had contacted me. When I called, I was promptly directed- so for now - calling should always be your first point of contact. At first I was not happy with the change, some paperwork was messed up, and I had to get it corrected, but the correction was all done through phone, fax, and email. Right now my favorite location is in Carnesville, Georgia.

Hi I opened my account in Augusta, GA. I would not recommend this bank, I recently found out that I…read morehad unwanted charges coming through my account, which is a children's saving account. I dont often monitor this account because it is for my grandchildren. When I did notice the charges I immediately go to file a claim because the charges started last year they denied the claim stating they can only go back 60 days, but the most recent charge was less than 10 days. This bank is a rip OFF!

Please don't make an appointment to go inside and attempt a sizeable financial transaction. After…read morewasting almost an hour of our time with a "financial specialist" we finally got up and left and took our deposit down the street to Wells Fargo.

I'm a long term customer with Bank of America.. I came to their atm today and the atm took my money…read moredidn't give back.. I walk in upset ask someone what to do this lady doesn't take me seriously what so ever and says "look for the number on the back of the atm" firsttt offff it was on the front second this issue wasn't taken seriously at all. DO NOT RECOMMEND THIS LOCATION OF BANK OF AMERICA AND MAY EVEN SWITCH BANKS BECAUSE OF THIS ISSUE !

There's never enough employees at this location. How is it possible a bank cannot cash a check ? Or…read moremake a simple deposit. It's ridiculous, to be honest. Always the same thing with this BofA location. Not to mention the fact that the employees are happy to send customers away They don't even want to work here. Ridiculous.

Terrible customer service. Moving my accounts (and my wife's this weekend). BofA allowed the State…read moreof GA to deposit a check not made out to them and now will not allow me to re-deposit the funds sent back from the state of GA even though the website provides instructions on how to deposit checks to a 3rd party account. Investigating legal options as well as moving my accounts. Bank has REALLY gone downhill in recent years.

I don't know what I should say to review a bank other than I just go there to use the ATM. I've…read morenever been inside of this establishment nor am I a member.

This place has really grown and people are very friendly. Lots of new faces and the change is good!read more

We were lured to Ameris by great customer service - 15 years ago…read more The last thing on this branch's agenda is customer service. Management, staff at this location - bottom tier. Arrogant, unhelpful. I think I need to get my money out soonest.

I don't have an account here, but I received a check drawn on this bank. So I popped in to cash it…read moreand was treated like a valued customer! Imagine that! Staff very pleasant to work with!

Went to this location to get paperwork notarized. The bank was not that busy outside of the normal…read moreteller line. I only saw one office worker. She asked how they could help and I told her what I needed. She told me that her notary expired, which is insane to me seeing as she works at a bank, and that I would have to wait for the only person in the office that had a notary and he was with a customer. So I said okay, I would wait. Then she came back about 10 minutes later saying that they can't help me at all because the guy who has the notary has an appointment. Basically turned me away. That's bad business.

For the 2nd time this week I have visited this branch to make a cash deposit and both atm machines…read moreare STILL DOWN!! Usually that (ATM) is how i make transactions that require handling cash. Of course the inside line was long, but it was moving. Two male employees stood chatting about their personal business so after I greeted them I inquired about the atms for my cash deposit. Neither offered an apology for inconvenience and neither offered to assist. They only offeres to point to the long line. With other branches, any worker without a customer at their desk would have immediately offered to assist customers standing in line. This practice would have been great today. It also would have shown that they care about the customers and their fellow team members.

Yesterday, it rained. ao apparently that means all ACU branches can shut down without any…read morepre-corded phone messages or even a sign on the door. When I arrived, the parking lot was full of dismayed and confused customers. This post-Covid lack of customer care or service is an embarrassment to your supposed financial institution, which does not suddenly stop because you have employees that are lazy.

The associates here are friendly and helpful. They remember my name and welcome me each time I…read morecome. I like doing banking with them and have had accounts with them for more than 10 years. They have excellent rate on their credit cards of about 3%! They are also the perfect place to help build or rebuild your credit.

This branch is very respectable and courteous to their customers. Very professional in every…read moreinteraction I have done with them. I recommend them.

The bank set up is a practical welcome change to the average banks. Service was a pleasant…read moreexperience.

So, I am looking for a new bank. I opened an account with PNC about 2 months ago. I like to make…read moresome deposits, make trips to the branch to interact with bank employees, etc. see how the service will be before moving EVERYTHING over. On Friday December 9 I had a very simple transaction to complete: $300 withdrawal. But, I did not have my PNC debit card so I went into the branch. The teller asked for my ID which I supplied, and she asked for the debit card. I explained that I did not have it on me. The teller asked for another debit or credit card. She walked away and came back and told me that my signature did not match and that I will need to update my signature card. ---------------------------------------- let me provide some context before i continue. The branch this day and time had nothing but BIPOC folks working. And nothing but BIPOC customers. The woman who was helping me appeared to be a relatively light-skinned Black woman but had a latin accent - I assume Dominican, based on the location. But, Puerto Rican, Cuban, etc. are possibilities. I do know that certain cultures have biases baked into them at a higher level than others. Some latin Caribbean cultures are famous for shunning darker skin. In fact, I literally just watched a Black Dominican grandmother refuse to allow her grandchild to play with a Black baby doll. (its what reminded me to write this review) So, the fact that the teller was BIPOC means does not mean she is incapable of being biased. ---------------------------------------- At this point, i read bias and I told her that If I have to do all that, then let's just close the account. I've learned what I needed to learn. Now, the way this branch is set up, I was sent to the middle of the lobby to process the account closure. The person greeted me, i told her what the issue was and I was talking at a normal level (in a room like that, voices carry), i was not being abusive, I was not cursing or anything of the sort - but i was definitely annoyed. at this point a South Asian man, Pakistani, Indian, or Sri Lankan, maybe, decided that he wanted to chime in from way cross the room that I am "playing the race card". I chirped back that he should mind his phxcking business, and he proceeded to hurl insults - ignorant, uneducated, etc. The Black woman, who had come over and appeared to be in a managerial position, went from wanting to help resolve the issue to noticing that i was calculating whether I going to beat the brakes off of this man in front of all these cameras, in a bank. South Asian dude kept yappin. I told him "well, you have to come outside". So, of course they called the police. I waited. My guess is that when i left, the Black woman told the customer that he should not have entered into the conversation. That was a dangerous thing for him to do. he had no idea what kind of day i was having. what kind of weapon i had on my person. he could have ruined multiple lives just by sticking his nose where it did not belong. The police came. and they went. Now, this customer has to wonder what will happen if I ever see him and there are not any cameras around. As for PNC. After speaking with the police, i went immediately to 2 other PNC branch. The first one did not do cash transactions, so I was going to withdraw via a cashier's check. Rep took my ID and 3rd party bank debit card and had no problem with my signature, in fact, he was friendly and talked to me such that i learned that i could access the atm via the PNC mobile app - so thats what i did. At the 3rd branch I went to for the day, i was able to make the withdrawal with no problem using my ID and 3rd party bank debit card. So, tell me why it was an issue at this branch..?? That teller made a subjective decision to put me through additional rigamarole. As for my South Asian friend, he can write a note of apology and leave it for me with the manager at the branch or he can live with the idea that he has no idea what may happen if i should ever see him again.

If you want to be treated as if you are trying to commit fraud, this is the bank for you…read more 1. They limit the amount you can deposit to your account in a month. 2. They hold deposits for 7 days (instead of 1) for new accounts, but won't tell you when you're opening an account. All the literature they give you states deposits will be available the next day, so they lie by ommission. 3. They also open a savings account without asking if you want one. You then have to argue with the representative as to why you don't want a savings account... even though you didn't want one in the first place. ..... I will stuff my money in a mattress before I get this Bank another dime.

Stay away from this branch. CASHIER CYTHNIA was rude and disrespectful in front of my son. She…read morewasn't helpful at all and even placed a hold on my check

WORST FUCKING BANK EVER! There's only one outside atm and it's ALWAYS BROKEN! You can never deposit…read morecash. LIKE NEVER!!!!!!! This location need to get shut down completely or they need to buy all new atm machines. This location is DISGUSTING AND A WASTE OF TIME!