The bank set up is a practical welcome change to the average banks. Service was a pleasant experience.

This branch is very respectable and courteous to their customers. Very professional in every interaction I have done with them. I recommend them. read more

Delta Community Credit Union - Outside Delta credit union. - Banks & Credit Unions Near Me - Duluth, Georgia

Professional and efficient. Have been a member since 1997 and they are my first stop when looking for a car loan or mortgage. Free checking and excellent online app. read more

Great people and service. Moving our business away from B.O.A. as fast as we can. My wife says B.O.A. Is "Bank of A$$holes" read more

Over 5 hours on the phone to be able to have access to MY money. No I am not able to access MY money still. Yes I am still on hold. read more

Delta Community Credit Union - Banks & Credit Unions Near Me - Duluth, Georgia

During this quarantine time, I made an appointment online to go to a branch for member services. It was easy and was out in 5 minutes. Another time, I went to the drive through. They had forms and pens at each station. It was easy and got everything I needed. So far, I've been satisfied. I have friends who referred me to get an account with them and I'm glad! 23/2020 read more

I want to acknowledge to people: Ms Cole, from member service . I was really upset when I reached out to Ms. Cole, she remained professional and kept me calm during the process. She took care of the issue, while I was sitting in the bank waiting to speak with management. She should be cloned and become a manager in member service, she was phenomenal. I was at the Satellite location, not happy with the way I was treated, I was waiting on the manager, kept requesting and was being told that she was busy and would be right out. I sat for over an hour and not being acknowledge, I didn't know at the time I was watching the manager take care of another customer. It would have been helpful if her staff would have communicated, but instead they walked around as if I was not there. When Ms Hunter, finished her customer she approached me with a humble spirit and apologize for the wait. We went to her office and she asked if I could explain my concern. She calmed me down, and understood, my frustration. She also, verified that the car issue was taken care of. The most important part she allowed me to vent without judgement or interrupting. When I was sitting in the lobby I had written a whole page of complaints, because the way Ms Hunter, handle the situation. Deleted my negative post. That was powerful and very good customer service from both Ms. Cole and Ms. Hunter. You need a Ms. Hunter at your John Creek, location. read more

Worst drive thru ever. I use this bank since it is the one closest to my job; for this reasons I use it frequently but every single time it takes more than 15 min to do the simplest transaction such a deposit. Please guys you need to improve this, some people (like myself) use this bank in out breaks and have a timer to go back to work. It's ridiculous the waiting time. read more

Delta Community Credit Union - 8 cars waiting currently - Banks & Credit Unions Near Me - Duluth, Georgia

I've never had a bad experience at this DCCU branch. I always go into the bank (as opposed to the drive-thru) and again, have never had an issue. It's hardly ever a long line of customers waiting & I'm seen right away. I just received my 2nd car loan from them and the process couldn't have been any smoother AKA it was a breeze! The staff members all seem to be courteous, however Erica was hands down the best! She was so knowledgeable, professional, personable and efficient. I say if you're in the business for low interest rates, a no-hassle staff, and just simplicity/ease of a bank, then this is it! I'm glad I opened up an account here. read more

I've banked with DCCU for a long time and yesterday sometime, their "system went down", whatever that means. I called yesterday twice because my debit card was being declined from purchases and asked to speak to a supervisor, was put on hold for almost thirty minutes and finally hung up. Was told I was going to be called back and have not received a call yet. I'm considering closing my account with them because the FDIC ensures fund availability, despite the system "being shut down". Extremely annoyed and frustrated as of now. This is unacceptable - I have always been treated so well here. read more

this credit union is awful. how do you get away with doing a hard pull on someones credit report without their consent. and your only response to the customers complaint is, "it's valid, the data we have supports it" my question is, when how where and what evidence? these crooks refuse to correct their fradulant actions. until this is suppressed from my credit report i will not go away. i promise you. i will be heard and you need to pull the video from your survelance cameras, and show me video of myself applying for your funky secured credit card......you cant because it did not happen!!! next stop facebook and instagram. read more

I used to bank with BOfA and was very dissatisfied with their services. Once I moved to GA, i came across this Credit Union. I made the switch hoping it would be at least "not as bad as BOfA". What a pleasant surprise I had when I was not milked out of my money for various charges, some of which I don't even know if they really existed. All the agents that I interacted with so far have been cordial and professional. If you want to get away from the Mega Banks that only see you as a number or annoyance or both, please give a try to DCCU. read more

Delta Community Credit Union is a wonderful financial institution. The people are friendly and helpful to extreme levels. 80% of the staff have me on first-name basis and I bring in a very complex transaction every week with multiple deposit slips, transfers and withdrawals. Even when I get a brand new person, it's clear to me they have been well trained as it takes very little prompting from me - often none at all - to complete my transactions correctly. I refinanced my home loan through DCCU and the service for that was excellent as I expected it to be. The ease of being able to pay my mortgage with the swipe of a finger in their app, car payments, utilities - ALL these things have become simple routines. Do yourself a favor and bring them your business. I read the couple of negative reviews below, and ALL of them seem like the person who wrote them had OTHER problems they're not telling you about. The drive through is not going to be empty just because YOU pull up in your car. You have to understand that if you get in line, you have no control over what the person in FRONT of you is doing. They pull up there and act like it's a teller and want to conduct 15 kinds of business from their car window. Not everybody has a simple deposit, and all the teller can do is react to what's happening. They can't ask that person to leave just because you're waiting. So get a grip, people. Next, the woman who referred to the entire place as being "racist" needs to get a handle on reality. DCCU has an incredibly diverse staff, with persons of color at every level of management. All of them conduct business in the most professional manner possible. Take that from me with some weight to my words, because I am a very picky old white guy, and everyone takes excellent care of me, no matter what they look like! Let's face it, if you have such terrible grammar, it's not a huge leap of logic to assume that one of the other things you didn't learn in public school is how to manage your money. Probably, you thought the words "credit union" means "easy credit" and got offended when they couldn't find a way to give you a loan. Here's a hint - buy here pay here - go and get yourself a used Cavalier, because you're just going to dent all four sides of it within a month anyway. Anyway, let's just call things what they are. And DCCU is a great place to keep your money and conduct any type of financial transaction that you need. read more

Very friendly service and everyone is informative. I made my very first car loan here and everything was pretty smooth. India and Vicky were very helpful. Interior design for the credit union was very nice and welcoming. I don't ever use drive thru service and much rather just use ATM service so no complaints about that. read more

This place is horrible! Please do not waste your time. I've been trying to get a loan and gave all the information that's needed to be provided and only to be rejected and was laugh at. Tracy thought it was so funny that I had went through hell to try to get all paper works to get a loan for car. She did not know her job/work or what she's suppose to do. Please do not waste your time. If your representative is Tracy ask for someone else. She is extremely rude and racist. read more

I finally FIRED these guys after 3-4 issue JUST MAKING DEPOSITS here. They have all kind of completely random policies that they try to enforce on their customers that aren't regulatory requirements and aren't customer friendly - just because they think they can. Today I was told that they wouldn't provide a receipt for my deposit because they didn't have a current ID on file. After going inside and speaking to the Assistant Manager I asked them to CLOSE my account. Funny - they didn't ask me for a current ID for that... #deltacommunityyourefired read more

If you don't mind long waits, inefficiency and terrible customer service, this is the place for you. I moved to GA and was looking to join a credit union and this was my first try. Literally, every time I've been in, the wait to talk w someone is ridiculous. With the exception of Vicky, the customer service I've received is horrible. Do yourself a favor and don't even try to join this place. read more

I went to this credit union today because the one near my Job closes at 4. When I arrived they were closed as well. The posted hours on the door say 9-4pm, even though the google hours say they close at 5:30pm. Delta PLEASE update your hours so people aren't getting false information. It's entirely frustrating to make a trip out of the way and leave with nothing resolved. read more

The Duluth Satellite Blvd location has a too-frequently broken ATM. Most often, the cash deposit part is broken, and stays that way for several days, and for no reason that I've ever been able to find out. Unfortunately there is no other ATM here nor any close. I chose Delta because of shared banking with my out-of-state credit union, but too often can not make an after hours deposit. read more

Delta Community Credit Union blocked my ELDERLY mom's access to her checking and savings accounts because she is behind on Visa cc payments. They say that this is policy but I have never heard of any other bank or credit union doing this. I am on the account and have POA. I spent HOURS at the local DCCU branch and with their collections dept to no avail. MY MOM HAS NO ACCESS TO HER MONEY AND CANNOT PAY HER BILLS! SHE RISKS GETTING KICKED OUT OF HER NURSING HOME. WE CANNOT LOOK AT HER ACCOUNTS ONLINE EVEN. Finally, they moved $200 from her checking account to her Visa credit card WITHOUT PERMISSION. They say that we can have access to the accounts when the Visa credit card is current. This is EXTORTION. They will not help me. I will be reporting them to the NCUA as well and will be attempting to contact their CEO. I am so mad about this that I don't know what to do!!! Don't do business with them!!!! read more