This is one of the most recently opened Fidelity Banks in the Georgia, I believe. Nonetheless, it…read morewas my first time at a Fidelity Bank. Everyone was very friendly and we received a free gift for opening up an account. Their account types were pretty easy to understand and the personal banker was very personable and explained each account very thoroughly. They showed that they were willingly to work with you and what was best for you, and they were not pushy. I would recommend this bank.

It is great to give a 5-star​ rating because you are truly grateful for quality service -…read moreespecially in the banking industry​ when it sometimes feels like you are often caught​ up in the gears of regulation and endless nonsensical bureaucracy​ and cumbersome​ technology. Fidelity is still a bank that has their "stuff" to iron out in systemized support, but the people have more than​ compensated. From lining me up with good mortgage option professionals​, handling difficult international wires, getting my online portal functioning properly the team has done there part to perform. Not just once, but again and again with a great spirit. Even taking my frustrations with their growing pains as constructive criticism​ and trying to do something about it. All the team needs​ some shout outs but their manager Modesta gets the gold medal​. Very experienced in the industry, professional and persistent in follow-up, she combines old fashion​ personalized customer service and through follow through with a personal commitment​​ to stay with the job even if it means a long day for her after closing to tie up the loose ends. And of course,​ her team reflects her attitude. Keep doing what you do so well! It is nice to have a public forum like yelp to say thanks.

I didn't know you could Yelp about banks, until now…read more We used to be Flagstar customers and then PNC bought them out. The other reviewer is correct, Flagstar had great hours but with the economy in the tank they could not be sustained. PNC still has good coverage. Friendly staff - Willie is GREAT!! - that always greets me when I walk in. There are numerous location in Georgia plus nationally also. Good bank that I have recommended, and will continue to recommend, to my friends and family.

PNC just bought out Flagstar, which I was very happy with. Luckily, they kept the staff at the…read morebranches and their customer service department is great. Good products at good prices. They don't have the old Flagstar hours, but the economy just can't sustain it anymore.

Mary, the relationship banker, was incredible! Fantastic service and very approachable, which is…read morerare to find these days. She's an absolute gem and I will be back to do business with her in the future!

Very helpful and friendly staff i was in and out with no problems the lady helping me was very…read morehelpful and so sweet i appreciate the cheerful gesture.

Suntrust used to be better. Suntrust would have my back when a chargeback happened on EBay and a…read morebuy tried to scam me. Now Truist won't even provide me with provisional credit when their ATM eats my money and doesn't deposit the missing amount.

I've been a Truist customer for years and, while they're not terribly competitive with regard to…read moreinterest rates, this branch has taken very good care of me in the ten years I've been a customer. Tania (manager) and Hassan (senior banker) both provide excellent customer service and are highly responsive to requests. Please keep up the fantastic work!

Save yourself the trouble of dealing with Platinum Federal Credit union. You can make your payments…read moreon time, and they will still treat you like garbage. As someone who has a customer service background, most of the staff need training on how to speak to their members. Perviz Walji requested updated auto insurance for my car loan - We sent the correct documents. She acknowledged everything is good. Two months in a row, I was charged $165 in insurance fees. When I called to see what's going on, Perviz shifted the blame saying "something was probably wrong with the policy" Nothing was wrong with the policy. You can get better rates & more importantly better service elsewhere. Save yourself the trouble.

Muhammad Kheraj is worst person working in loan department and slow .I called him and left voice…read moremail and also I email him to ask loan percentage on new car loan and told him to give a call still no call, no email replies. Glad I got 4.3 percent from ford. Keep it up Muhammad you can save members some money.

Absolute shit service an empty window for check cashing and a whole wait room filled with people…read moretwirling their thumbs waiting on service which was moving at a snails pace. Do better BOARDING

Wow. Opens at 10am, close at 4. For your customers, those of us that work, how do you expect us to…read morebank when we have to do it in person??? Incredible!!!

OMG, this is the slowest bank I've ever been in. When there's a line of people in the bank and you…read moreonly have two tellers who i may say move like sloths, it doesn't make for a good experience. I don't bank here and never would but making a deposit for my employer. Save your time and money, go somewhere else

Worst customer service ever. Couldn't answer any of my questions about withholding. Worst…read moreexperience.

The bank set up is a practical welcome change to the average banks. Service was a pleasant…read moreexperience.

This branch is very respectable and courteous to their customers. Very professional in every…read moreinteraction I have done with them. I recommend them.

Very friendly staff and clean. Will keep doing business with well fargo…read morebank..........................