When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

Over the years, we have worked with Brian on multiple home mortgages. His expertise saved us a lot…read moreof money and helped us get the loans we needed to eventually buy our dream home. He went way beyond our expectations for service and helpfulness throughout the process. He continues to provide excellent counsel as we have investigated refinancing our mortgage and buying a second home. As others have also said, I cannot recommend him highly enough.

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Rob and his team are great! They were recommended to us by our realtor when we weren't happy with…read morethe rate we were getting elsewhere. As a bonus, they were able to close in 2 weeks! I look forward to working with Rob and his team on a future finance (fingers crossed) when rates come down.

My husband and I just purchased our first home with Rob's help and we could not be happier. We…read moreinterviewed several potential lenders, but Rob was head and shoulders above the others. As newbies to the process, Rob walked us through every step of the mortgage process and answered every question we had (on nights and weekends too!). He even sent us sample loan estimates before we placed offers, just so we could get a sense of closing costs and monthly payments! Rob was always responsive, always friendly and always willing to share his wealth of knowledge. We heard nightmares about how arduous the mortgage process could be, but that was definitely not the case for us. Because of Rob, our experience was smooth and we closed on time. Rob (and his incredible team) are wonderful. We were lucky to work with him and highly recommend him to anyone looking for an easy mortgage process.

Terrible company. Slow processing. Extremely invasive. Asking for far more information than they…read moreneed or are entitled to as a mortgage company. Would not recommend to anyone who needs paperwork processed quickly or competently.

Purchased my second home last August in less than 30 days. Greg Kundinger was my Loan Originator…read moreand did a fabulous job in getting it done! Any question I had in about the process, he was available to answer. The broker compensation percentage was very reasonable based on other broker compensations from other companies which were much higher. I will definitely refinance my home when/if the rates drop. Thank you for helping me fund my loan!!

The ATM is very convenient. It's been working perfectly each time I have come here to use it…read more Several of the ATMs in the area have been less reliable in my experience.

The branch manager at PNC on Leesberg Pike Alexandria, Va. has the worst customer service skills…read moreever. In my opinion, she is rude, unprofessional and unapproachable. After three tries at the bank, I still don't have the simple business account I had wanted to open. I went to the PNC in Old Town, Va. and found the customer service great and opened an account with ease.

Alex and his team made becoming a first time homeowner possible! We had such an incredible,…read morepersonalized experience with quick response times, enabling us update our offer almost overnight and secure our home before someone else could snag it. Can't recommend enough!

It is almost like they want to take someone's house instead of receiving money owed. fraudulent af…read more Somehow my contact info was adjusted on their end, they cant tell me how or who and swear my account hasn't been compromised. This lead to mail not being received and forecloser process pushed. I have tried for days to simply pay them. And now they have tacked on over $4000 in legal fees. Use anyone but them.

My husband and I recently purchased our first home that was made possible by the patience,…read morepersistence, and guidance of Jody H. Eichenblatt and his team. Mr. Eichenblatt made the overwhelming, frustrating home buying experience manageable and understandable. We sought out several other lenders who over sold and under delivered but Mr. Eichenblatt worked tirelessly, sometimes literally around the clock while constantly assuring us that we would reach the finish line. Mr. Eichenblatt was honest, diligent, compassionate and provided transparent support throughout the process. Without the tireless work of the Prosperity team and the outstanding dedication of Mr Eichenblatt we never would have bought our dream home. Virginia S.

This is TRULY the worst loan officer I have ever encountered, I applied for a refinance cash out on…read moreApril 7th, I unlocked my credit freeze for 2 days, left Mr. Reges a message that my credit freeze was only available for 2days April 9th, I got credit alerts from all 3 credit bureaus of the hard inquiry. Didn't hear from Mr. Reges AT ALL, I called April 22nd asking for an update on the application, he asked me who is my mortgage company ( keep in mind) ALL documents that was requested was sent to him on 4/9/26,so he should have known who our mortgage company was! He also stated he just came from vacation, no problem but today is 5/1/26 still haven't heard from Mr. Reges until I called him today for another update, he was so disrespectful an irate saying he told me to unlock my credit freeze ( which was done on 4/7/26. Mr. Reges has NO business dealing with mortgage loans or anything else that deals with customers. He is very unprofessional and have NO communication skills to be in this field. To ANYONE that's looking for a loan officer RUN away from this guy, he will sit on you're paperwork with poor communication skills and will NOT get the job done! YOU HAVE BEEN WARNED!

I recently used John for the purchase of my condo and could not have had a better experience. He…read morewas able to close in less than three weeks and everything was so smooth from start to finish. He constantly provided updates throughout the process and made sure everything stayed on track. Highly recommend for anyone looking!