PNC has great accounts that allow you to withdraw from any bank's ATM for free. Their network of ATMs is pretty widespread as well, making for convenience when I need to do a deposit. (Just don't trust the smartphone based deposit feature - I like receipts). Their presence in many Giant supermarkets is the ultimate in convenience. The people I have dealt with in the branches in Alexandria and Arlington have been reasonably courteous as well. Website is OK, but sometimes buggy. read more

The ATM is very convenient. It's been working perfectly each time I have come here to use it. Several of the ATMs in the area have been less reliable in my experience. read more

The branch manager at PNC on Leesberg Pike Alexandria, Va. has the worst customer service skills ever. In my opinion, she is rude, unprofessional and unapproachable. After three tries at the bank, I still don't have the simple business account I had wanted to open. I went to the PNC in Old Town, Va. and found the customer service great and opened an account with ease. read more

PNC Bank failed to contact me while I was managing my father's estate after my father died, regarding an Estate Account Check they had cut for the money my father had with PNC. After three phone calls with the bank wondering where the check was, the bank manager said "he lost my phone number" and that is "why he didn't call me" to notify the check was ready. But to get access to my Father's Estate Account, I had to give them Court Certified records documenting my address. If they couldn't find my number, how about sending a letter? I had to call several times and make two physical bank visits (while grieving the loss of my father and being on a deadline to account for his assets with the court). I find PNC's work sloppy, unacceptable, and quite possibly unlawful. DISGUSTING. But of course, when I was in their the first time they managed to push marketing on why I should open an account with them to manage my father's funds. GROSS. NOT A GREAT TIME TO BE PUSHY PNC. TACKY. read more

Zero stars. My family had been a long-time customer. We visited this branch to fill out a form to adjust our accounts. Then, within a few weeks, several of our accounts were closed due to PNC errors (lost in the corporate matrix). When our dedicated manager was contacted the response was pretty awful. Very weak operation that quickly eroded what had been a solid experience. They failed at many turns, compounding errors instead of interest. To top it off, it took forever to close the account. read more

Stopped in twice today. A lot of concierge people meandering around making customers hurry up to wait a long time. Why not just help the customer. read more

When you typically go to a bank, you're standing in line and speaking with tellers behind glass barriers. It's catches you off guard when you're making deposits with the receptionists sitting in a round circular table in the middle of the bank. Like Henry said, this PNC branch doesn't feel like a bank. It feels like the lobby of a luxury car dealership like BMW. Not even the PNC bank in Georgetown feels like this. read more

PNC Bank - Banks & Credit Unions Near Me - Alexandria, Virginia

Had a troubling encounter with a woefully obtuse banking customer service representative. Called the Tavern Square branch to request a simple stop payment on an ACH debit to my checking account. The rep informed me a stop payment action was impossible-- because the originator was privy to my confidential account information which (in his mind) totally comprised account security. Incredulously, he advised that I close my existing account and open a new one. This was an absolutely erroneous and asinine response to a rudimentary service request. I wasted ten precious minutes of my life articulating how ludicrous and extreme this action would be, but to no avail. I hung up and contacted the online banking unit, which processed the request in under five minutes. To the Tavern Square branch manager: Do better. Recruit talent with basic soft skills (sound judgment, critical thinking and problem solving competencies) and cross-train people in back of the house banking processes. read more

I am a PNC customer and this branch has me driving across the WWB from MD just because! Just when I was at my wits end with my local branch and about to close my account; I googled the next closest location and this was it. When I walked in I was speechless! The decor is very modern & warm, looks nothing like a typical bank. Nobody behind any glass, very personable. The staff has excellent customer service! It's located right in the heart of Old Town on King Street, so parking may be an issue, but I haven't had an issues so far. (knock on wood) NOTE: The coin machine is always working too!!! read more

This is one of the best bank branches I've been to. The bank itself doesn't even look like a bank, in fact it looks like a casual office with the tellers in the center of the room. There's even a dog bowl and treats for your furry friends. The tellers are very friendly, nice, and helpful. As soon as I walk in they remember my name even though I usually go to another branch. When you first walk in you don't expect it to be a bank, and maybe that's a good thing :) read more

If you're a pregnant PNC Bank customer and need to use the bathroom, you will be turned away. My girlfriend and I experienced this exact scenario today. PNC associate was quite rude and not willing to let her use the bathroom in an emergency. read more

As of yesterday (10/30/18) I experienced bait 'n switch at TWO PNC branches in northern VA. After calling one branch for information on interest rates that could be earned on "a sizeable" deposit into a money market account (and then calling the other branch to confirm what I was told), I visited the first branch to open an account with the FDIC-insured maximum amount, only to be informed there were strings attached to earn the higher "stated" interest rate (such as the required use of a PNC credit AND using their debit card....neither of which I agreed to do). Went to the second branch and was given the same BS. To borrow from President Trump's phrasing, PNC is a "sh_thole" bank...and they have lost a potential mortgage and car loan customer. Do yourself a favor and stay away from this bank!! read more