This is TRULY the worst loan officer I have ever encountered, I applied for a refinance cash out on April 7th, I unlocked my credit freeze for 2 days, left Mr. Reges a message that my credit freeze was only available for 2days April 9th, I got credit alerts from all 3 credit bureaus of the hard inquiry. Didn't hear from Mr. Reges AT ALL, I called April 22nd asking for an update on the application, he asked me who is my mortgage company ( keep in mind) ALL documents that was requested was sent to him on 4/9/26,so he should have known who our mortgage company was! He also stated he just came from vacation, no problem but today is 5/1/26 still haven't heard from Mr. Reges until I called him today for another update, he was so disrespectful an irate saying he told me to unlock my credit freeze ( which was done on 4/7/26. Mr. Reges has NO business dealing with mortgage loans or anything else that deals with customers. He is very unprofessional and have NO communication skills to be in this field. To ANYONE that's looking for a loan officer RUN away from this guy, he will sit on you're paperwork with poor communication skills and will NOT get the job done! YOU HAVE BEEN WARNED! read more