Horrible Experience We reserved the smaller Bennington Pontoon for out of town guests this past Memorial Day weekend. We preferred the small boat for a small party and for steering purposes. 10 minutes before our departure time, we received a call from the associate that was supposed to meet us indicating he would be half an hour late. Upon his late arrival, rather than providing us the Bennington, he provided us with the larger Veranda which was in very POOR condition. Seats were torn in several locations (large tears-I have pictures if you'd like to see them) and the overall cleanliness of the boat was also poor. The associate actually indicated he was 'upgrading' us to the larger boat because the smaller boat was underpowered. By far, this was NOT an upgrade. We advised we just wanted the smaller boat we ordered. Again he indicated we didn't want the smaller one as it was too slow. Given we had already lost half an hour of our day due to his tardiness, our group tried to make the best of it and just pushed off in the substitute boat. Once out on the lake, we smelled a horrible stench and found very old trash including rotting food in a compartment on the boat. The smell was horrible and we were just completely embarrassed to have brought out of town guests on this boat. This boat and company associate did not portray to our guests the image of Lake Ray Hubbard that we wanted. We went on and tried to make the best of our day but given the horrible smell hitting us every time the wind blew a certain direction, we came in early. At that time, I spoke to the only associate on hand (who indicated he was very new). Andre personally confirmed the condition of the boat as being poor and apologized over and over for the smell and experience. He provided a bit of a more complete explanation that the original small boat we wanted wouldn't start. He indicated we should have been upgraded but agreed the boat we were given was far inferior to our original request. I was assured a member of management would call me by the next morning and 'make this right'. By the end of the next day, no call came so I contacted the recommended manager myself. The proposed solution was I was told that my next rental (July 4th holiday), I will receive a discount on my rental to 'make this right'. I was not told what type of discount that would be. I did not get a great feeling about this conversation but given I frequently have summer guests, I am hoping that this company stands behind their word and provides me with a pleasant experience July 4th. I plan to report back either way. Angela (469) 338-1122 read more
