My experience with Photon Brothers has been nothing short of infuriating. I want to be absolutely…read moreclear so nothing gets lost: the communication, customer service, and basic professionalism I received were shockingly poor, and I deeply regret choosing this company. Photon Brothers wasted 6 months of my time and cost me roughly $17,000 due to their negligence. I repeat, DO NOT UNDER ANY CIRCUMSTANCES CHOOSE PHOTON BROTHERS. There are many solar companies out there, take your business elsewhere!! This is a company that puts customer service LAST and will throw you under the bus and leave you hanging the when issues arise and they need to do something that inconveniences them or impacts their bottom line despite contracts, written and verbal promises and basic honorable/professional business norms. Our family moved into our new home in June and immediately began comparing solar proposals. I ultimately chose Photon because Sam Johnson (senior sales rep) appeared knowledgeable. I was explicit with Sam about the type of roof and shingle I had--I even sent him the official documentation from the roofing company detailing the type of roof and shingle. He assured me multiple times that Photon could handle it and told me he had built extra labor costs into the contract for exactly that reason. We signed a contract and approved financing. Then came the site visit with the installation supervisor, Drew Perry. I was on the roof with Drew as he inspected everything. He told me directly that the roof was suitable and we were "good to go." Every step of the way, Photon reassured me the system would be installed before year-end so I would receive substantial expiring federal tax credits. Throughout this process, I repeatedly checked in with the project manager, Kaitlyn Martinez. Responses were rare, slow, and unhelpful--but when she did reply, she also confirmed everything was on track for installation before year end. Install day--November 24--was when it all fell apart. Only that morning did the installation team realize they had completely overlooked the shingle type and couldn't install the system, even though I had disclosed this upfront and even though their own supervisor had inspected the roof in person. The install crew told me they messed up and would make it right and still get it done before year end. Kaitlyn (project manager) called--one of the only times she ever did--and assured me there would be no added cost and they would still complete the project by year end, I was reassured again that they would uphold the contract and their promises. That turned out to be untrue. After several incredibly frustrating conversations with Sam and co-owner John Johnson, where I had to constantly call them for updates, I was finally told that Photon would NOT complete the project at all. They openly admitted they made the mistake but refused to honor the contract or their repeated promises because it would cost them more in labor. John specifically told me that--even though the error was entirely on their side--they were not willing to take the financial hit to fix it and I was just out of luck. They refused any sort of compensation for my lost time and money. John initially tried to blame me because I had a difficult roof, then blamed Drew Perry (instillation supervisor), then blamed his Ops team then just told me verbatim "construction is difficult" and I need to understand that, so too bad for me. As a result, I've lost more than six months of time and a ~$17,000 tax credit, all because Photon Brothers failed to do their job, failed to communicate, and then refused to take responsibility for their own mistake. Based on my experience, I would strongly caution anyone considering this company. They overpromise, underdeliver, and when their internal failures come to light, they deflect, delay, and ultimately leave the customer holding the bag. I cannot recommend them under any circumstances.

Increased rating to 2 stars and leaving comments below so others know our experience…read more To Photon Brothers credit, they approached the city and received an exception to install the 28 panels. The panels have been installed for a few months and we've been pleased with the system. Thank you for your resolution Photon Brothers team.

The initial sales visit was professional, and thorough without wasting time. The visit to add…read morespray insulation into my exterior walls was great. The team ran into some problems that were outside of their control and handled them extremely well. The spray makes a mess but they covered beforehand, and then cleaned up very well afterwards. Re cost, I obtained seven estimates. Only two came in cheaper, and I those estimators did not leave me with a good level of confidence that they would have quality work.

Absolutely horrible customer service and a very disappointing experience…read more During an energy audit, my hardwood floor was damaged. I also discovered that the technician moved my security camera from the window to a table without asking. This was captured on my security footage. When I raised these concerns with management, I felt they were dismissed. The manager told me he believed the technician's account over mine despite the video I provided. I also informed him that I intended to leave an online review. During our conversation, he responded by saying, "I'll sue you for defamation." And, " I can't wait to see everyone on Reddit laugh at you" That response made me question whether customers feel comfortable leaving honest negative reviews after receiving that kind of warning. Based on my experience, I cannot recommend this company. I encourage anyone hiring these contractors to have security cameras and to document the condition of their home before and after service. In my opinion, moving a customer's security camera without permission is a serious security concern. Xcel's website has a list of companies you should use I'll provide a list below. With only 140 reviews on google and 21 on yelp the business has been in business for 17 years he says. Yea a lot of people love your business

From first contact after a referral to Namaste, everyone was professional, friendly, and available…read more Every employee was consistent in service, accessibility, skill, and competence. Phone calls were always returned, progress reports on equipment purchase and installation were plentiful, and I felt attended to in every way. The installation was amazing. Several trucks pulled up on time and like little ants, every pro fanned out to do their jobs. The work area was left immaculate and when the project was okayed by Excel, everything was turned on and worked perfectly. Follow-up was reliable and I continue to feel that if I need anything, the folks at Namaste will be just a phone call away. I have been saving tons of $$$ since install and operation. They have handled all the rebate paperwork too. I can't recommend Namaste Solar highly enough! I'm so happy to be mostly independent of "the grid" and now that my heat pump is installed, I am truly going "green"!!!

These folks just keep going above and beyond. Namaste Solar installed my system around 10 years…read moreago. Everyone should know how well they take care of their customers for the long term in light of the life of the system that is purchased. I'm writing at the moment because SunPower warranted my solar panels and they recently filed for bankruptcy protection. I had no idea. However, the manufacturer of the panels will stand behind the warranty IF I register with them within the next few week. Again, I would have had no idea. Thankfully, Namaste sent me and email informing me of the situation as well as the looming deadline. That's taking care of their customer. I'll that, a year or so ago, I had to install a new roof on my house. Namaste was very responsive and coordinated the work necessary to remove and reinstall my panels. Pricing was reasonable and service was excellent! Making a substantial investment to purchase my system, I couldn't be more satisifed with the quality of their work, their customers service, and their willingness to stand behind what they do. Thanks!

Working with Jordan Zipfel at Photon Brothers was a fantastic experience from start to finish. We…read morerecently had 36 solar panels and a battery installed at our home, and as you'd expect with a project this size, I had plenty of questions along the way. Jordan was consistently responsive, knowledgeable, and genuinely helpful every step of the process. Everyone at the company was professional and friendly, and the installation itself went smoothly. The system has been performing great -- couldn't be happier with how it all turned out. Highly recommend!

I don't know what others are talking about, but I can say that after having this unit on my roof…read morefor two years now, it is the most infuriatingly unreliable system I have ever encountered. The Powerwall continually goes offline, with repeated attempts to reset its controller failing to fix the problem. Two years - and nothing but an expensive and unreliable result. If someone could ever actually fix the problem, then it would be great - but nobody has been able to do so yet. Continued service pleas eventually go ignored - even Tesla refuses to help. Great sales folks and installers were also good. Just an unreliable system.

Absolutely outstanding service…read more My solar panels went out, and the company that installed them is no longer in business. I called Raven and the tech got me back online. He was very, very helpful. Epic service.

Raven Solar did a great job helping me with my pigeon problem. They came and installed the critter…read moreguard and cleaned everything. I am delighted with the results, and now I am pigeon free. I Recommend Raven Solar Services 100%. I'm planning to call them next to wash my panels.

Lindsay was amazing from the start. When we first meet it was like we had known each other for…read moreyears. For her being new to selling the product I believe she did an amazing job. Of course, getting the permit and dealing with our utility company took a while, so that was something. Gary the owner even personally reached out to my husband and I to make sure we were happy along the process. Our basement light switches went out the day our solar was finally up, which made us think something happened by the solar panels. Trevor their electrician personally drove all the way from Fort Collins to help us out. I was amazed at the time and compassion Trevor puts in to make sure the customer has no more questions and that everything is working before he leaves. What I also appreciate about this company is that they send you weekly progress report emails for you to evaluate the process of the previous week. The project managers make sure to reach out periodically to make sure everyone knows what is going on. We had a couple small issues and Gary personally reached out to us again to make sure he could address and fix our problems immediately. I couldn't be more appreciative than having an owner who completely cares about their customers and not just making a dollar. Thank you, Gary and Trevor, for going way above and beyond to make sure our family was satisfied and happy.

Don't use!! The summer 2025 I signed a contract with smart…read morewave solar and was told that the solar panels could go on my barn which has a large South facing roof, and I was told the project would be finished by December 31 for the tax credit. After signing the contract I was then told that they could not place the panels where we had agreed and they would have to go on the roof of the house with most of the panels facing either East or West decrease in the efficiency of the system by approximately 15%. They did not have the project installed by December 31, but sent me a letter anyway that stated it was installed and recommended I give that to my tax person. In essence asking me to commit tax fraud. As part of the project to power walls were to be installed. They install them on the front of my house. I complained and they told me (with much attitude) that I had signed off on the plans. I had signed off on the plans thinking I was only signing off on placement of the solar panels and as a layperson I could not find the power walls on the plans. Finally after months of complaining someone told me where the power walls were on the plans and they were supposed to go on the back of the house to begin with. So, there electricians cannot read the plans either? Additionally, the electricians had a put a new ground in and instead of calling 811 to find where the lines were they spiked their ground through the main power line to our house. I have been in contact with one of the owners of the company and I will email him but not get a response for weeks. The last time I contacted him 3 weeks went by without a response and finally he said "sorry I was out of town". I wish I could take 3 weeks off without contacting my clients. Now, 10 months after signing the contract all of the solar panels are still not installed and all of the wiring to the solar panels still goes to the front of our house. 1. I feel as though I was lied to multiple times 2. Their own people cannot read or do not care about the plans for the project. 3. Very poor customer service from both being given attitude for their mistakes and extended periods of time with no contact at all.

I thought it was weird Rex Roofing was interested in the job I initiated as a Yelp Project because…read moreI haven't seen anything remotely resembling my 1200sqft 1970 ranch house on their website or socials, and I'm in Longmont while they're based in Castle Rock. Stay far away from them if you're not in a reasonable service area. They are an insurance claim chaser company and will step all over you to get at your payout. They sent different people out to inspect and provide quotes (gutter and soffits/fascia was the scope requested). I did not ask for a roof assessment but the gutter guy thought it might be eligible for an insurance replacement, so I said sure send the guy on out and let's see what happens. That's where it got really.... interesting. My first appointment was for a Friday. I asked for a specific time so I could manage my work schedule around the inspection. A time was agreed upon. Nobody showed up. I had to initiate contact to find out that they would not be coming that day due to the time/distance. We rescheduled and on the rescheduled date, I reached out early to confirm the time and was told the inspector would be 30min late. I readjusted my work calendar and was notified it would be an additional 15min. This turned out to very much work in my favor. The inspection was very thorough and took about 1.5hr. At the conclusion of the inspection I was told they can convince the insurance company to replace the roof. They showed me what ended up being a contract, but was not presented as such explicitly by name. I was asked to sign before they revealed the "fine print" on the back page - which involved having the insurance company sign the check over to Rex Roofing rather than me (I have USAA). This didn't sit well after discussing with several people and reviewing the fine print. I voided the contract within the 72 hour grace period so I can get a second opinion, gather additional quotes, and control my own insurance payout (if that happens). Instead of responding to me to confirm they received my email (always document in writing! With time stamps!) they forwarded it to the inspector who started texting me asking to "resolve" the situation. I explained, as I had in the email, that I would be taking my insurance payout myself and I requested a "cash price" quote from them. I was then told there was no way my insurance company would approve it without the inspector present, a number of wild assumptions and insinuations were made, and I was essentially berated by text by the salesman for exercising a legal right to void the contract. I had to block his number because he would not stop texting me to mansplain how I had no idea what I was doing as a homeowner and he was the only person who could convince my insurance adjuster to cover the roof. Turns out he was right - they talked me into opening a claim, the adjuster said the roof is perfectly fine and they would replace only one portion of one downspout that had hail damage. I can't tell you how the "value" of this company compares to others because they said they would do the work "for a price agreed upon with the insurance company" without providing a scope of work or any numbers of any kind in writing - so I guess they're not really interested in much besides doing the job for as much as they can squeeze out of the insurance company. I might not have made a USAA claim myself but everyone else in my family has.

When we found out we needed to replace our roof due to hail damage, we contacted Rex Roofing. Carl…read moreLewis, their project manager came out and verified the damage. He also helped guide us through the insurance claim process, keeping us informed at every step. The roofing crew arrived as scheduled, did their work efficiently, and left the house and grounds clean. I highly recommend them if you are in need of a roof replacement

Jordan was amazing! He came from Denver area all the way to Colorado Springs without a promise of…read moremore than $100 inspection fee. He found issue on my non functioning solar system quickly and had to run to a big box store for parts. He came to me even when Mike at Rex Roofing said no one in state would be available until next year due to solar rebate going away at end of 2025. Too bad Rex Roofing lost permanent business. Mountain View Solar is literally 2 miles from my house and never returned multiple calls. Same for CO Roofing and Solar. My original installer Rocky Mountain Solar and Wind will install, but Lotus the owner does everything in his power to avoid any kind of post install support. See repair/consultation agreement and how crazy it is! NEVER! Jordan Dysart will always have my maintenance business because he is prompt, clean and fair!

JJ Solar installed a solar electrical system with battery back up. They were great about getting…read morethe work done before the big 4 day power outage here in the Front Range (Dec 2025). It was a challenging project that almost no other solar companies would touch. They came in with a fair bid, great communication and completed the project before the Big Federal Tax Incentive Deadline. Highly recommended!