SunsUp might be the most dishonest company I have ever dealt with. Our experience with them started with purchasing a LivingSocial coupon to get a jump start on a tan for our upcoming vacation. When we got to the Beaverton store, we were talked into signing up for a contract- the sales girl it would be a better deal for us, that they would apply the full promotional credit, and that we could cancel at any time, which we planned to do prior to leaving for our upcoming cruise.
Well, a month or so later and before our planned trip, my Mom passed away and our family had to leave for Georgia in pretty short order. As an only child and executor of her estate, I knew that we would be out of town for 4-6 weeks. As such, we phoned the store to cancel since we didn't have time to get over again after my Mom's passing. At that time, we were informed that we would have to come into the store and cancel. My wife informed them that we were in Georgia and would not be home for over a month or more. The store employee told my wife that they would make an exception given the circumstances and that they would call us if they required anything else. We never heard back, so we assumed everything was cancelled.
Well, months later I happened to go online and check our credit card statement- we are on autopay/paperless and had a lot going on, so I didn't make it a point to check it sooner. Well, lo and behold, we had each been charged $99/month for an extra 4 months (2 months were valid, including our original promo credits)...even though we had not stepped foot in their store even once, let alone used the services. I'm talking nearly $800.00 for absolutely nothing.
At that point, I phoned their corporate offices and had the occasion to speak with Hanna. She said she could clearly see that we had not used the services over that time and that they would credit our card for the months we were overcharged since cancelling- said it could take up to 15 days for credits to appear. She also told me that they would officially cancel our memberships as of that date, so no additional charges would appear forthcoming. The cancellation did go through.
Well, another 3 weeks went by and I checked our online credit card statement and still no credits. So, I called again. This time I spoke with Ruth Ann. I described in detail what had transpired, went over my conversation with Hanna, etc. She said that she would look into it and get back to me in a day or so with an update. 10 days went by with no contact so I started a dispute/investigation with our credit card company.
After several weeks SunsUp lied to our credit card company about what had transpired. And even countered that a signed termination contract was mandatory, which it obviously was not as they terminated the contract over the phone per above.
At the end of the day, we got taken advantage of in a very sad time. They could clearly see that we did not use the services since that original cancellation date but refused to do the right thing and credit our account, which they said they would do.
Would obviously never recommend this company and would advise anyone to be VERY careful about signing one of their contracts. You may get more than you bargained for.
The store personnel was actually very nice and helpful, that that in no way makes up for the shady business practices of the corporate office. read more
