I had my very first facial here, and the experience was even better than I'd imagined!…read more Stara was wonderful to chat with and helped me address my skincare concerns, I left feeling clean and glowing! I wanted to wait to write a review to see how my skin felt a couple weeks out. It's been a few weeks since my facial and I've been using a couple of the products Stara recommended for my skin type, I've never felt so glowy and hydrated. I would definitely recommend Stara's services, especially if you're a skincare rookie like me or just want to understand your skin better.

I've been going here for years and Stara is absolutely amazing in every way. She's kind, intuitive,…read moremakes my skin and my brows look great, she really understands her customers and always recommends the right thing. She's very knowledgeable about skin care and technical about the health of the skin. I trust her 100% with procedures like microneedling. I can't recommend illume day spa enough!

I'm a guy who's finally realized he must tame his intense natural Scottish brows…read more Ginger is great at her job! She knew what to do and was a cool conversationalist, too. Would go again :) (Used groupon, she's always got cool deals going!)

I am looking for a new aesthetician as I'm fairly new in town and purchased a Groupon hoping that…read morewith her great reviews this would be the one. Her first available appointment was 4 weeks out, but I shrugged it off knowing I'd be booking in advance for regular facials anyway. The day of my facial I was rear ended on the freeway literally on my way to the appointment, so I called her to cancel, still shaking from the accident (both cars were totaled) but apologetic that I had to cancel so last minute. She wasn't very sympathetic even though I was audibly tearful, but whatever she's not my mom, I don't need warm and fuzzy. When I called to reschedule after things had resolved with the accident she had no upcoming availability and made no attempt to accommodate me. Fine, she doesn't know me, for all she knows I made the whole thing up. I rescheduled for 5 weeks later, the earliest availability. She said she'd put me on a cancellation list, and in the 5 weeks I received no call. Today, the day of my appointment, she texted to tell me she was cancelling citing broken equipment. She instructed me to rebook online, and what do you know, no openings for another month. I texted her, inquiring if there was any way I could get in sooner since my first appointment over 2 months ago at this point also had to be cancelled due to the accident. She again offered the cancellation list and referred me back to her online scheduler. At this point there have been multiple good faith assumptions on my part and I'm very disappointed she made no attempt to accommodate me. I feel like she doesn't want my business. Maybe because I purchased a Groupon, maybe because of my completely unavoidable first reschedule, I dunno. In any case I requested a refund from Groupon and applied it to another aesthetician who was happy to book me. These Groupons offer an immediate cash pile to people - maybe ensuring they can't book means you never have to provide a service? In any case, buyer beware.

This is such a frustrating experience…read more I booked a first appointment and they texted saying the needed to change the time. They said that they were changing the time from 10 to 10:15. Didn't seem like that big of a deal. I get there at 10:15 and they said it was a typo and it was actually re-scheduled for 11:15. So I drove over there an hour early and had to return later which ate up most of my morning. I tried to book again for a massage on February 8th and they texted the night before saying they needed to cancel. Disappointing, but again I understand. Booked an appointment for today and they texted saying it was cancelled two hours before the massage. There have been no apologies and I don't think they even are aware that this has been my experience. I'm sure it's a fine service if they can actually follow through with their appointments.

I've never been to hand and stone before. I missed my first appointment by 15 minutes and called to…read moreapologize and reschedule. Despite me only being a little late and never being a client of the salon before, I was still charged a no show fee. I didn't bother rescheduling, they sound pretty money hungry

Cynde is the only person I trust with my skin! Her years of experience working alongside…read moretop-rated dermatologists is evident, and my skin has NEVER looked better. Not only is she dedicated to repairing and enhancing your specific skin-type, but she also goes above and beyond to educate you on how to best care for your skin in-between facials. I've been to several high end skincare spas in Portland and NONE of them compare to Mend! Your skin will GLOW for weeks!

Cynde is a skin care savant! I took my teenage daughter in for a facial and Cynde tailored her…read moretreatment to treat her young skin. Afterwards she gave her a regimen to follow to prevent future breakouts. We felt right at home in her studio and very pampered. So nice to have a go to aesthetician on the East side. Thanks Cynde!!

The owner Regina is awesome. Down to earth and friendly…read more I went in for a bikini wax and it was done quickly and as painless as possible. I would totally recommend.

Absolutely the beat waxing service I have had! I have been in the industry with 17+ years, mentor…read moreand professional esthetician. Fast and thorough, recommend Regina for your next waxing service. "In addition she was able to get me in day of."

I recently had my first chemical peel with Kayley Ramirez at face bar in Portland, and it was an…read moreexceptional experience. From the moment I arrived, Kayley was warm, kind, and professional. Since it was my first chemical peel, she took the time to walk me through each step of the process, explaining everything clearly and making sure I felt comfortable. Her knowledge, attention to detail, and calming demeanor made the entire experience relaxing and enjoyable. I left with my face feeling incredibly fresh, clean, and noticeably hydrated. It's clear that Kayley genuinely cares about her clients and takes pride in her work. If you're looking for a skilled and thoughtful aesthetician. I highly recommend booking an appointment with Kayley!

Not my typical spa/facial experience, it being fully open layout, but had a great time…read more I received the signature facial and appreciate how my experience was customized to my skin. It's felt very intentional and relaxing. Went on a Sunday afternoon and it was not busy at all. During my facial, they gave me a blanket to use and I left with a couple samples of product, too! Although I didn't use any, I love how they have a bunch of add-ons to their signature facial. I think it's also very well priced for what you're getting and worth it for sure.

Had a great time getting sugared by Felicia! She was super personable and made me feel comfortable…read morethroughout my service, will definitely visit again when I'm in town.

I don't say this lightly- that was the best facial I've ever had!!! From start to finish Felicia…read morewas just amazing, she works wonders with her hands! She was thorough too- I noticed she went back for another little extraction after it seemed like we were moving on, I just so appreciate that level of care, above and beyond. Her studio was great too, the full set up. And free parking?? Unreal. Can't wait to go back for more facials and to have her help me with some sugaring too!

Longtime loyal customer. Joni's facial and brow-shaping services have kept my skin clear and supple…read moredespite life's ups-and-downs, including menopause and job stress. I have followed Joni's home-regimen advice for years, using her recommended products to coordinate with studio treatments. This routine keeps me glowing - and brings many compliments! She does not over-sell. But if you have reactive skin like me, Joni's calming products can help rebalance. Also she has a masterful face-neck massage touch, very soothing. Recommended!

Joni's botanical facial for my mom, who is 95, made her look and feel her best. She was so gentle…read moreMom didn't feel any discomfort during the blackhead extraction. Joni pre-heated the massage table and goes the extra mile to ensure every client's comfort. I highly recommend her for anyone who needs extra tender care. Thank you so much, Joni!