If Google let me give negative stars, I'd still ask for more…read more I'm always fair when I post reviews -- I'm not out here trying to ruin anyone's childhood dreams. But good grief, this business has the reliability of a toddler with a sugar crash. I drove a long distance to visit this shop. My partner drove here twice. And every time the place was closed during normal business hours. No sign. No explanation. Not even a sad little sticky note that says, "Oops, my bad." The owner even had the lack of integrity to tell my partner that she would be there today. Hilarious. At this point, I'm convinced the shop is run like a speakeasy: If you know, you know. If you don't, well... good luck, traveler. So, I asked around town. Turns out, the locals know exactly what's going on: Apparently the shop owner is... how do I put this delicately... the human equivalent of a mosquito at a barbecue. Everyone I talked to implied they wish she'd just let someone else take over -- someone who actually wants customers instead of treating them like an optional side quest. You'd think a business owner would occasionally... I don't know... open the business? But no. She's running this place like a part-time hobby she actively resents. And the lack of communication? Chef's kiss. She doesn't even bother to explain why she's never open. At this point, I half expect the shop hours to eventually read: OPEN: When the stars align CLOSED: Always MAYBE: If Mercury is in retrograde AND she feels like it To say she's giving the town a bad reputation is an understatement. This shop is basically the retail equivalent of stepping in gum. Sticky, annoying, and somehow still your problem even though you didn't ask for it. I won't be back. Ever. And you can bet I'll be telling this story everywhere -- Yelp, Google, Facebook, LinkedIn, the back of cereal boxes, cave walls... whatever it takes. This store owner isn't just unprofessional -- she's a full-on case study in how not to run a business. Honestly, at this point, a tumbleweed would be a more reliable proprietor.

Ditto on the other1star review. I also drove over to Honokaa to pick up an item for a gift. Store…read morewas closed at 1 pm on Thursday - no reason stated and nothing on recording. Spoke to owner on Friday and she apologized and said she was out of town. I asked if she would be open next day on Saturday and she assured me, yes, will be here at 10am. Drove over from Waimea at 12 pm on Saturday and again closed with no sign and no reason on recording. Walked around and spoke to local residents who said, yeah, haven't seen her, she kind of comes in when she wants to. So I decided, no more. Very unprofessional. Will NOT shop here again. Instead went to Waipio Valley Artworks where staff was very friendly and helpful.... And was actually there at the time stated for hours of operation. What a concept, huh?

Such a cute shop! I'm visiting from Los Angeles and was greeted by a very sweet girl who was very…read morehelpful with my purchase! I got several things for my nephew, and can't wait to give it to him when I arrive home! Will definitely be back next time I visit the big island Thank you!

My favorite store in our little Honoka'a town. So much cute stuff and you can just feel the good…read moreenergy when you walk in. Got my jade bangle from there and never took it off since

There are plenty of unique items in this store, that's for sure! We wandered in here (there are not…read moremany places to do so in this town) last month. The lady working here was friendly enough and not hovering, so that was a plus. She did get a little spastic when a lady entered shortly after us and failed to spritz her hands with the sanitizer at the door (guess what lady, we didn't either when we came in). Anyhow, the only thing that caught my attention were some fabric oriented handcrafted / hand woven ornamental cushions / wall pieces designed as colorful fish. Actually they caught my under 2 years old grand daughter's attention HAHAHA. I had not bought her a real souvenir on our trip yet and since we were babysitting, while mom and dad zip lined somewhere nearby, I let her pick one out from the dozen present. There were no price tags denoting the cost of these rightfully beautiful items; hmmmmm. She gleefully chose one and we went to the counter. Okay I'm on vacation and expect to pay a little extra for whatever, especially in Hawaii. Cha ching, that'll be $75. WTF? Damn, I was expecting a high of MAYBE $45. So, yes, they have some very nice and unique items in this store, but be prepared to drop a few more coins than expected. Yes, I bought the woven colorful fish for my baby doll anyhow. I wasn't about to disappoint the wee one and I had to be stoic in front of my wife who was laughing internally at me, knowing I can be a cheap ass. This thing was made in Sri Lanka and is suppose to be a one of a kind item. Even if it's not I doubt my granddaughter and her parents will ever bump into anyone having anything similar. Fast forward a month later - she has named the fish (Bubbles), sleeps with it regularly, and carries it with her on outings. So, I guess it was well worth the $$$. If I ever had a reason to go back to this part of the island I'd probably return and see what the latest unique thing the owner has in there. Who knows, I may end buying something else too. The place was A-OK in my books.

Beautiful shop; excellent selection and service. This is a must see store in Hawi town.read more

I am so extremely disappointed with the lack of service by this company. I spent a considerable…read moreamount of time reviewing their floral offerings on their website before finally settling on one design. I specifically chose the design I did because of the floral content as well as the color scheme. I specifically chose one that did NOT have bold colors. I even spoke to the shop the day after I placed the order to confirm delivery time and no mention was made at all about needing to make any changes. This business apparently uses an iPhone for their business phone and employs text messaging. That's not a problem at all however it does demonstrate the ease at which communication regarding changes could have been. Instead they chose to use completely different and cheaper flowers in what they delivered vs what I ordered. I say cheaper because anyone who knows anything knows that mums are cheap and when it comes to Hawaii so are bird of paradise. They grow everywhere. I was told that "some of the flowers were out of season". Which ones? The noticeably missing ORCHIDS? I'm supposed to believe that orchids were "out of season" on a Hawaiian island where orchid leis abound? All I wanted was what I ordered. Nothing more, nothing less. It was intended to be for my sister who was getting married and it cost me $157!! If I wanted the flower type they gave me, I could have ordered a significantly LARGER arrangement for less money!! In the screenshots you can see the shop insisted they would go pick it back up and they would reach out to the bride. I felt this was disruptive but whatever. Well, they NEVER did that. This matters because of how they handled my dispute with PayPal. When I tried to follow up (as seen in the text conversation) they blocked me. I tried calling and it wouldn't even ring it was immediately sent to voicemail. That's what happens when you're blocked. I opened a dispute with PayPal since there was no further way for me to communicate. They first offered me $75 as a partial refund. Unacceptable. I'm not paying even $1 for something I didn't order. It takes time to move through the dispute process so approximately 2 weeks later they did offer a full refund. The catch? They wanted the item returned with a tracking number. What a scam. They knew full well that wasn't possible and would cause the case to be decided in their favor and they get to keep my money. What was I supposed to send them? A box of random dead flowers? Those flowers were long dead and in a Hawaiian landfill somewhere. They could have had their product back had they gone and picked it up like they said. They never even attempted to reach out to her. If I could give them zero stars I would. I'm not one to make negative reviews, I prefer to leave positive reviews because there are never enough of those, especially for small businesses. These people cheated me out of my money and I would never recommend them to anyone. Ever. I think they know how to work the system and have likely done this to people before. Shame on you for taking advantage of anyone in this economy where folks can barely afford groceries. Definitely no mahalo here.

The only people to get flowers from on the Big Island. I've used Nicco's a number of times for…read moreanniversary, birthday, Valentine's Day and I have not been disappointed. A true Hawaiian icon, they're friendly, prompt, and a delight to do business with. Excellent flowers and arrangements.

Beautiful hand made jewelry designed and crafted in Hawaii. Owner lives on premises and does minor…read morejewelry repair. The village also has interesting historic features. Across the street in the Wong Ho Society, ancient temple and an art gallery. Enjoy this off the highway location for great vale's and support a local artist.

My family stopped by this small shop in Hawi and were blown away by the wonderful folks at this…read moreshop. Shop local pay a little more but get the quality you deserve! Aloha!

Nice sized shop. In fact the only shop in the hotel. Amazingly they had what I needed, reading…read moreglasses with the vision strength I use. Now I can read properly again after losing my other pair. They got everything, basic stuff so you don't need to go off property. Friendly service.

Late night shopping as I sometimes have difficulty falling asleep. This place is open until 11p!…read moreThey have a variety of products from clothing to jewelry to lotions to beer and Tylenol. I took my time in here and the woman working was so kind. I left with some earrings. At only $12 each, it was a steal

Oh my goodness. If you want a deal to save money this is the place to go!…read moreKids snorkel rental $25 for 7 days! It includes goggles, snorkel and fins. They also have snorkels for adults and the price was reasonable as well. The person who worked there was not Bob but was very helpful. Highly recommend this place if your up the north west side of Kona.

Worst customer service experience I've ever had…read more My boyfriend and I came in to rent snorkeling equipment, and the woman at the front desk was extremely rude and condescending. We simply asked her to repeat herself because we couldn't hear her clearly, and she immediately responded with an attitude. She also didn't clearly address either of us or use any pronouns, so we couldn't even tell who she was talking to. Instead of clarifying, she acted annoyed that we didn't understand her. We were simply trying to rent snorkel gear. There was absolutely no reason to treat customers this way. Very disappointing experience and definitely not coming back.

Lamont's is a nice little boutique shop at the Fairmont Orchid. Their operating hours are pretty…read moreawesome, they're open late. They have tons of cute souvenirs and trinkets for sale like little honu (turtle) figurines, seashells and jewelry. Being at such a nice hotel, I wasn't surprised that everything was way overpriced. They don't have too many snack options, just some candy bars, chips and bottled drinks. I ended up buying a little purse. Silly me, who owns like, a hundred black purses bought another black purse though they had a huge selection of colors. When I flew back home, I had total buyer's remorse and wish I had gotten the coral colored purse instead. I ended up calling Lamont's and apologizing for such a weird request by asking if I could mail the black purse back and they could mail the other color that I preferred. Rodlynn, the shop's Supervisor said that it wasn't a problem. I mailed the purse back the next day and got the other one within a couple of days. Needles to say, Lamonts offers great, personalized customer service. I hope I have the pleasure of staying at the Fairmont Orchid again and shopping at Lamonts.

A fun little gift shop with a beautiful selection of gifts that are high quality and beautiful…read more It's exactly what you would expect to find at a Fairmont hotel. Don't come here if you are looking for a deal!