Oh my goodness. If you want a deal to save money this is the place to go! Kids snorkel rental $25 for 7 days! It includes goggles, snorkel and fins. They also have snorkels for adults and the price was reasonable as well. The person who worked there was not Bob but was very helpful. Highly recommend this place if your up the north west side of Kona. read more

Worst customer service experience I've ever had. My boyfriend and I came in to rent snorkeling equipment, and the woman at the front desk was extremely rude and condescending. We simply asked her to repeat herself because we couldn't hear her clearly, and she immediately responded with an attitude. She also didn't clearly address either of us or use any pronouns, so we couldn't even tell who she was talking to. Instead of clarifying, she acted annoyed that we didn't understand her. We were simply trying to rent snorkel gear. There was absolutely no reason to treat customers this way. Very disappointing experience and definitely not coming back. read more

We have rented here for 10 years. We lost a non-premium mask and were charged an extra $160. NO NOT RENT HERE! Buy at Costco for a fraction of the cost. Horrible service and return policy. DO NOT RENT HERE! read more

Called and a Mike answered at the Big Island. He was very rude and told me he had to go. I was going to purchase a set and now I will go elsewhere. My experience there when I was on the Island was nicer! read more

Got here early morning to rent an umbrella. The lady was so helpful and provided us a canopy instead and gave things to the kids too. Highly recommend! read more

Super nice staff; helpful and knowledgeable... mentioned the huge variety of snorkeling options and tours that they provide without any pressure. We will be back. read more

Great staff with very helpful pointers for both people new to and experienced with snorkeling. Lots of gear to choose from and rental options. I opted to rent the gear for a day and was given a decent recommendation on a spot nearby to try out. Price is very reasonable and it was a great experience all around. read more

Fast, easy, had everything we needed for the beach. We got chairs, snorkels fins. I wish they had beach wagons, but oh well...

First off the phone numbers on both the web site and yelp were not accurate for locations which meant I had to drive over there. I was looking for a SUP to rent and unfortunately they don't do that so I wasted my time. I was surprised they don't have a connection or an outlet to refer me as they do with other adventures and rentals It did look like they had plenty of snorkel and biggie board type gear if that is what you need read more

Unfortunately this business has gone downhill. Doesn't rent umbrellas anymore. Chairs are old and uncomfortable. Was a little late returning equipment. We thought they just had to b returned that day. So were charged $32. After using this company for 20+ years we will trying someone else read more

Easy check-out and returns, and friendly, helpful service. A good place to rent gear if you are staying on the Northern Shore. Daily pricing is very helpful as well, considering some competition only offer weekly rates. Had a great time, saw so many amazing fish! Thank you! read more

Hey any time.you go to any of the islands. . Go right to Bob's. They're fast, affordable and aweaome.people! read more

Man. Ok I get it people need to make money. No one is expecting a deal when they forget something and need to buy it when they get to Hawaii. I get that. I really do. But at some point you're just taking advantage of desperate people who are trying enjoy a vacation they may have saved up years for. This is one of those places. $88 for the same mask you can buy in Amazon for $20? That's not ok. Also, why not just stock a few affordable options for people including locals? This shop is not pono. Mahalo. read more

Debated whether to buy equipment or rent on a recent trip to Hawaii after seeing the equipment, rates and convenience offered by Snorkel Bob. I don't regret renting at all. Rented equipment for my family of four. High quality mask as advertised - comfortable and well maintained. They fit each person in our group for mask and fins and had no issues if we needed to exchange it later for a better fit. As novice snorkelers, we didn't need the upgraded fins or snorkel. Service and convenience was outstanding. We got a list of great snorkeling spots on the island with details on each. Returns can be made at any location (on any island!) and 24/7. The 24/7 drop off was great as we used the equipment on a manta ray night dive and were leaving first thing the next morning. Dropped everything off at 11:30pm and all was good! Last thing - not sure if Snorkel Bob is a pirate, but he does have character. I, Customer Eric, appreciated the humor injected into the website and all written material! read more

Good selection of rentals. Reasonable price. Convenient location. Also has a good selection for purchase.

Tuesday, Sept 25th, 11:30 am. Whomever owns this place, your worker could not have been more rude. On his phone and didn't care. Go somewhere else. Answered two questions with one, rude word: "Nope." Get a new employee! read more

We only rented masks and snorkel which worked fine, though the masks got foggy and weren't very nice overall for the price. The guy at the counter was actually pretty helpful (although yes not particularly warm & fuzzy). However I am taking off a star because the replacement fees are exorbitant -- they would charge: $118 for a cheapo mask $61 for a snorkel (the most basic possible snorkel) $16 for a net bag (thought they gave this to us to be nice) read more

Bumping one star as they did follow up when they saw my previous review. After looking into it they did notice an overcharge and will be refunding a small amount. Not sure it was the right amount, but A for effort in following up. Person that called me was very friendly and seemed to really care, which was a 180 degree change to the in store guys. Overall would have been much better to have great service and no overcharge in the first place. Mistakes happen, but a service oriented attitude isn't typically something that flips on and off. Their follow up team seems to have the right attitude, so they should get more of that into this store. read more

Don't go here...they are rude and will try to rip you off for some significant cash. It's astounding to me that someone who has garnered such poor reviews for being snarky, rude and whom provides poor customer service is still being supported by this company and "Ashley" the Customer Service person is "thanking people for their input" and "looking into it". We saved a lot of cash going somewhere else to buy our gear. You should to. read more

Great experience in the shop. Very helpful in is making our choices for excursions. We entered a store that was very busy and then after about five minutes slowed down but they treated everyone the same with great service. The gear was good quality and held up nicely. Nice to still see shops like these and support. read more

The cashier was VERY unpleasant and we decided to take our business elsewhere. Made many rude comments and tried to shew us out.

great service. ladies in there were so nice with my return of gear from kona town. mahalo!!!

When I walked in to snorkel bobs I was greeted with a pleasant atmosphere and a friendly shop keeper who I soon found out was bob. He was very nice to me and my family and quickly fitted us for snorkel gear and gave us a map and de-fogger for the masks. The prices were very reasonable for two days we paid 25 dollars a person with the option to return them the day after we rented them. When I went to return them I was in a hurry, and he swiftly got all of are stuff together so we could leave. His granddaughter was very cute, would recommend. read more

Disappointing service - we came in to either rent or buy a snorkel set and wanted to learn what they had on offer. When I asked about the features of the snorkel they had on the wall the older guy who was helping us out said "it's a snorkel." That's it. My partner wanted to know whether they had upgrade options but the guy was clearly not interested in telling us about what they had on offer. When I said "thanks, we'll just rent through our hotel," he didn't even say goodbye or "have a nice day" as we walked out - not a word. In stark contrast to the warmth of every other service experience I've had in Hawaii. We took our business to a great shop down the road in Waikoloa village where they were super helpful in explaining the different options available. read more

From what I've read in reviews you have a jerk who's still there after numerous complaints Ashley!!!! I'll take my business elsewhere where management actually cares about customer service . read more

All we did was come to this location and return our gear, which should be an easy and fast process. Instead, in the short time we were here, we we found ourselves dealing with a ridiculously snarky guy full of attitude. The older man that works here definitely does not excel in customer service. He should seriously consider dropping the attitude. We got our gear at the Kailua Kona location and had an amazing experience. The lady that works there was incredibly helpful both times we visited. If you want to visit Snorkel Bob, go to the Kailua Kona location instead. This location sucks. read more

Excellent customer service! Go online and fill out all of your paperwork ahead to make it easier.

We had such a nice friendly older gentleman wait on us! We were a bit nervous about snorkeling but the man who helped us was reassuring! It was a great experience ! read more

Helpful staff and great prices. There's even a box for your returned gear if you can't make it back before closing. The cost for rental for one week compares to what others charge by the day read more

Snorkel Bob's - Mauna Lani - Sporting Goods Near Me - Kamuela, Hawaii

First time in Hawaii; first time snorkeling! I wear glasses, so I was very nervous to wear my contacts for this activity. To my surprise, they have prescription googles!!! The staff was so helpful, knowledgeable and friendly. I will definitely recommend this place. Prices are affordable and have all equipment needed. read more

Snorkel Bob's - Mauna Lani - Sporting Goods Near Me - Kamuela, Hawaii

Good selection of snorkeling gear. Good place to rent if you don't mind being spoken to like you're an ignorant tourist. I started getting irritated but got over it when I realized he was talking to everyone in the store like they were 4 years old. Moving on... of to the beach. read more

The good: Customer service was really good. The guy obviously knew a lot about the equipment and has a lot of experience snorkeling; he was able to help us choose our gear and he also had some great suggestions about places for beginners to go snorkeling. The bad: Classic bait and switch. The advertisements for this place say you can get snorkeling gear for $9/week, then it shows pictures of some normal snorkel masks and fins. When you get there, you realize that the $9/week gets you the super old-school oval mask with rubber sealing that leaks (per the guy at the shop).. In order to get the equipment pictured in the ad, that actually works, it was more like $35/week. Pretty slimy advertising to put "$9/week" right next to a picture of equipment that is three times that... read more

Had we known there was a Snorkel Bob's location at the Mauna Lani shopping center, we wouldn't have to drive to Ali'i Drive location along 19 South (about 20+ miles from our resort) to rent our snorkel gear. On the first day when we went to the other location, Kenny told us about this location and that we could return our gear here instead of driving down South again. Turns out that one of the life preservers wasn't inflating and so the next day we came to this location to exchange the damaged life preserver. Peter who was managing the store then told us how to properly inflate the life preserver, duh! Kenny! correct instructions would have helped. 3 cheers for Peter: he was extremely friendly, very helpful, gave us some really cool tips and also shared some lychees from his backyard! He also helped us book our Captain Cook tour which turned out to be fantastic btw! There was someone else who was also working there, her name was Renelyn (sorry if I got the spelling wrong) but she was helpful too and told us how to get to Beach 69! Another review on Beach 69 coming up soon! The snorkel gear they have here is good quality, reasonable prices and flexible drop off timings and locations read more

We absolutely loved this rental location. The man who helped us was extremely friendly with everything from picking out the right size shoe to suggesting locations for us. We are not experienced snorkelers and had not been in many years, and I really appreciated how he walked us through everything from how to put on the masks to how the fins should feel on your feet. read more

I vacationed to the Mauna Lani this last March for a vacation I didn't have much time to plan for. I was referred to Snorkel Bob's (the location in the Shops at Mauna Lani) and was very happy with their service. The first day I was there I knew I needed to get snorkel gear so that I could start my week of adventures! The employee was very helpful and gave me tips on where to find great beaches! I was very impressed by the organization and cleanliness of all the products as well! I was just very happy because Snorkel Bob's set me up with an amazing gear and great service. The next time I'm on the Big Island I'll definitely be going back to Snorkel Bob's again! read more

Our snorkel gear fit well and was in great condition. Staff was friendly and helpful. Very clear check out/check in process.

Peter was super helpful and directed us to some great beaches. We saw tons of different finish and some large schools of pretty fish too! Beach 49. He also warned us we would probably have to run to the beach because of the mixture of black sand . He was right. read more

2 friends and I rented snorkel equipment for the week for $35. You can get subpar equipment for $25, but I recommend paying the extra price for the fitted mask and better snorkel. When we initially dealt with Peter, he was very attentive and considerate. We later returned and dealt with another older gentleman. My friend had been having issues with her mask filling with water and he was just very rude to her, being condescending and sarcastic. The customer service was terrible. We also booked a boat excursion to see wild dolphins through Snorkel Bob's for 2 people and at $140 each, we were told we would have to fight over 1 free turtle bag. Really, we couldn't receive 2 tote bags after spending over $280 at the store? I wish Peter had been there when we returned, as I feel like we would've received better customer service. read more

Very helpful man at this location. He helped my group get fitted with our gear and told us about some good local snorkeling spots. The price was surprisingly good for a week's worth of rental. I fell in love with snorkeling. The fish in Hawaii is quite beautiful. Visibility is very good too. The gear were in good condition. read more

Great service from very friendly staff who also offered some good advice and tips on good snorkeling locations. Highly recommend!