It has been a long time since I've had such a terrible retail experience…read more.. I've been coming to this store for years and the product is fantastic. The selection is great, but year in and year out, the service gets worse and worse. This time was, the worst it has ever been... The doors were locked even though it was prime open hours (about 4pm). I saw half a dozen customers come to the store and be turned away because the doors were locked. I actually spoke with one the customers, and he said he had been checked the door several times in the past 15 minutes. I called the store, and only then did the girl materialize after about 15 minutes of waiting, and unlock the doors. While in the store, the sales girl made no attempt at helping us with finding product, selecting a size, etc. She made no attempt in any way to be helpful. It was truly amazing. My partner and I could not believe it. This girl was dead inside, and almost ruined a perfect day. I will say that Rip Curl really has to do better and their employee selection. Rip Curl makes wonderful items, and this store is a regular stop for me; they need to find better retail associates. Please! Be warned... Be careful... Parking is great. Store is generally clean, and this day it was full of boxes around the counter.

I was in for a treat when I walked into Rip Curl Surf Center. Right when I walked in I was greeted…read morewith a sweet young tall boy. He was kind enough to help me get to the top rack and search for something I needed for my son! I'll be back again! Thank you!

Closing their doors permanently. I think they have filed…read morefor bankruptcy. Closing in Tucson Arizona too. Did get a nice hooded windbreaker for my husband.

I would absolutely recommend this business!! Tiare was so amazing & I am so grateful for all her…read morehelp! Not only was she kind to everyone that walked into the store, she sold other items to me that I wasn't planning on getting. She knew a lot about the make, design, and Hawaiian culture that made me not want to leave the store without those items. My shorts went missing the same day earlier at the pool and she just completely my day! I was so happy I called my friend and now I am going back tomorrow to buy them a few shirts that can only be found here also. A little bit of kindness can go a long way. I'm very grateful for this experience. Mahalo Tiare!

Service was fabulous. Food and ambience were amazing. Too bad they didn't know how to make a…read morechocolate Martini! We are not heavy drinkers and my husband's drink was straight Vodka! He was toasted to say the least. Enjoyed the live music. It was my husband's 75th Birthday.

Beautiful store with lots of very nice merchandise, have to say the service here is outstanding,…read more super friendly, extremely helpful, you can definitely get carried away shopping here, they also will ship your merchandise free of charge., Prices are decent. Didn't eat at the restaurant but heard it was very good.

We spent over $500 on back-to-school clothes. And got a couple of stickers that they forgot to put…read morein the bag. we returned the next day to get the stickers which were sitting on the counter not in the case. The girl said sorry, can't give them to you made us re-purchase the same stickers we had already purchased. Horrible customer service. Guess $3 stickers are worth losing repeat customers to them. Not great business or customer service. Won't return!

The Sales associates here were very kind and funny! HIC brand has some great stuff and this was the…read moreonly place we could find a 4x for my husband! Thank you!

Kuuipo was an absolute delight. She brought the perfect outfits out for my wife to try on. She was…read morepleasant to talk to and very helpful. We loved our experience in this store and will be back again.

this is for online orders: i bought a $400 tori richard…read moredress for my wife, pretty expensive-the bird watch rina sun. it was a present so she didn't use it for at least 35 days which puts it outside the return window. she was waiting to wear it on our cruise. while the cloth is beautiful, the dress didn't lay right with or without the belt and became totally wrinkled and unwearable in 10 minutes of use. tr would not do anything for us-basically said too bad! we have $1000's of dollars of their clothes, but our loyalty has ended. they couldn't even exchange or credit us. beware, they are evil and the customer service makes them a very bad company. if you ask me, don't buy their stuff! sincerely, glenn

Love this store ! Gourgeous designs and colors…read more Clothing perfectly suited to the islands.

i dont know why anyone would pay more that the top quality Hawaiian shirts to wear this imported…read morestuff that i assure has nothing to do with Hawaii., Besides every man i see wearing one? the shoulders are too wide, the stomach too tight and they always look bunched up in the back. Bali? support Hawaii not some import thing!

Love the clothing! Great t-shirts made from bamboo. Also joggers and hoodies are extremely…read morecomfortable.

We love this store. (All of them on the different islands). Their clothing is so comfortable. We…read morelove their quilts too. The bath towels are big and luxurious. They have great sales, especially around the holidays. I love that you can buy larger items and have them shipped to your house. We have several throw blankets we take on every vacation. They make great plane blankets. All the items ever purchased over the years have lasted so long. Worth the money in every way. The staff are very friend (at each location as well). This store won't disappoint

pricey surf shop. considering location maybe it's a 3, but for the added price, theres nothing…read morespecial. unless there's something here you just can't live without, you're probably better off going into town, or down to waikoloa to check out the diff surf shops there.