Oh my goodness. If you want a deal to save money this is the place to go!…read moreKids snorkel rental $25 for 7 days! It includes goggles, snorkel and fins. They also have snorkels for adults and the price was reasonable as well. The person who worked there was not Bob but was very helpful. Highly recommend this place if your up the north west side of Kona.

Worst customer service experience I've ever had…read more My boyfriend and I came in to rent snorkeling equipment, and the woman at the front desk was extremely rude and condescending. We simply asked her to repeat herself because we couldn't hear her clearly, and she immediately responded with an attitude. She also didn't clearly address either of us or use any pronouns, so we couldn't even tell who she was talking to. Instead of clarifying, she acted annoyed that we didn't understand her. We were simply trying to rent snorkel gear. There was absolutely no reason to treat customers this way. Very disappointing experience and definitely not coming back.

I cycle almost every day when I'm at home (when it's reasonably warm) and love to get out on my…read morequality road bike. Finding a road bike that is my die for rent when I travel is almost impossible. Since I'm 6'6" tall, my bike has to be at least 61 cm, and larger is even better. I search and search when I'm in other cities, and all I can find are cruiser bikes or hybrid bikes. It's just not the same experience. What's worse is that the people in a lot of bike shops throughout tbe country don't seem to care, and can be useless in finding a shop with quality rentals. They can treat the visitor as a second class citizen because they're only in town for a short time. Lastly, knowing the inventory they have for rent without calling or visiting is the norm- and usually the inventory they do have if it's posted doesn't include specifics about size, brand etc. The first thing I really loved about Bike Works in Kona was that all the bikes they had for rent were on their website, availability dates were includes as well as details about the size, brand and model were easily accessible. I reserved a bike for 2 days, but got into town later than expected. I visited the store quickly to make sure the bike was still there but wasn't dressed or ready for a ride. They encouraged me to come back so I didn't have to pay for two full days which I couldn't believe. The bike was an amazing quality in had components that were new & top of the line. The bike I've rented at a retail value of a round $6,500 and was very new, which I also cannot believe. I had a couple of unforeseen problems with the tires going flat and each time I brought them in they fixed them quickly and replaced the full tire. After all that, I caught a nail in the tire which was tough luck (the nail was small & matched the asphalt perfectly). What was most important to me, was that they treated me like family. Mark took great care of me, but everyone was genuinely helpful. Before I started my ride, Mark made sure the dimensions of the bike fit my size and I was shown how to operate the electronic derailleurs. Mark was always courteous and friendly and remembered my name. He let me charge my phone when I was there and gave me good suggestions on bike routes along with the difficulty level. I loved riding in KONA and that probably wouldn't have been the case if it wasn't for bicycle works in Kona. I was truly amazed!

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.

We spent over $500 on back-to-school clothes. And got a couple of stickers that they forgot to put…read morein the bag. we returned the next day to get the stickers which were sitting on the counter not in the case. The girl said sorry, can't give them to you made us re-purchase the same stickers we had already purchased. Horrible customer service. Guess $3 stickers are worth losing repeat customers to them. Not great business or customer service. Won't return!

The Sales associates here were very kind and funny! HIC brand has some great stuff and this was the…read moreonly place we could find a 4x for my husband! Thank you!

Great prices for beach rentals! (up to 24 hr use)…read more Came here to rent an umbrella, and two boogie boards for the day. The employee that was working was extremely friendly. We got a 25% off coupon afterwards and I ended up using it that same day. I bought a tank top and the material is very soft and comfortable. The employee was even nice enough to let me try on the tank top before purchase just to see if it fit well. Most shops in this area open at 10AM.

I love this surf shop! They have so many cute things. I got the cutest new suit and I'm so happy I…read morecould find some nice looking shirts for my husband.

Yelp sent me a 10 percent discount so i bought some surf shorts but the csr (customer service…read morerepresentative) said its the same as the local discount as i get being a local. I was happy with the store and service although it is resort prices i thought i was getting a great deal but i was not i feel yelp can do better

It has been a long time since I've had such a terrible retail experience…read more.. I've been coming to this store for years and the product is fantastic. The selection is great, but year in and year out, the service gets worse and worse. This time was, the worst it has ever been... The doors were locked even though it was prime open hours (about 4pm). I saw half a dozen customers come to the store and be turned away because the doors were locked. I actually spoke with one the customers, and he said he had been checked the door several times in the past 15 minutes. I called the store, and only then did the girl materialize after about 15 minutes of waiting, and unlock the doors. While in the store, the sales girl made no attempt at helping us with finding product, selecting a size, etc. She made no attempt in any way to be helpful. It was truly amazing. My partner and I could not believe it. This girl was dead inside, and almost ruined a perfect day. I will say that Rip Curl really has to do better and their employee selection. Rip Curl makes wonderful items, and this store is a regular stop for me; they need to find better retail associates. Please! Be warned... Be careful... Parking is great. Store is generally clean, and this day it was full of boxes around the counter.

You'll never see more gorgeous views than you will from these tennis courts at the Mauna Kea. The…read moreviews alone are worth 5 stars, but the drills were super fun too. I was told by the concierge ahead of time that I didn't need to worry about booking tennis until the day before so to just wait until we got to the resort. It turns out the drills book up fast and way ahead of time so when I called on arrival day I ended up being #9 or 10 on the waitlist. Eek! Fortunately, the waitlist moves since people get busy with other things to do in the Big Island so I did get in to 2 classes. Joseph and Dan (i think) taught both drills. We started the drills with a warm up and then did a bunch of mini games. I'd say most players were at the intermediate level and they did a good job of pairing us up so that the levels were well matched. An hour of drills flew by, especially when looking at that view! My daughter also took one of the kids drills, which she enjoyed. The ages ranged from about 10-15 so at 14 she was one of the older kids, but all of them hit pretty well. The instructor did a great job of keeping them engaged with games and the hour seemed to move pretty fast for them too. Two other days I reserved courts (that you do the day before- i recommend calling in the morning since they fill fast)) and hit with my kids, which was a lot of fun. It can get pretty windy out by the ocean and a little hot too, but they drop off water while you're playing to keep you hydrated. We left our racquets back at home (less to pack), but we just rented racquets which was also a good way to try out some new ones. I have my eye on a Yonex after playing pretty well with it one day! The pickleball courts were even more full than the tennis courts. I stuck with tennis this trip, but would love to do both next time!

I do not know the club members nor the coaching staff here but I do know that this is one of the…read moremost epic places to play tennis possibly in the world. Funny I live near a small town called Seaside and grew up playing at one of the tennis clubs, in regards to ambiance nothing compares to this fabulous resort tennis club. Here to celebrate a close family friend's wedding we decided to play a little mixed doubles and sweat out some of last night's libations. It was hard for me to focus as I heard the waves lightly crashing ashore and the view of the palm trees didn't help as I raised my face into the sun to hit a serve. This club is run by a friendly staff as they remembered that family that I arrived with, they are as regular as visitors to hit island get and the pro shop is neatly laid out and it was hard for me not to buy one of those bright signature orange Mauna Kea Beach Hotel logo-ed hats or shirts. Lucky for me, the color orange and I do not get along... well at least not Tony the Tiger orange. If you enjoy the game of tennis and you want to hit a few while visiting the Kohala coast, I recommend hitting up the Seaside Tennis Club. If not for tennis, just check out the club grounds to see how magical and refreshing it would be to play here. Open 8:00am-5:00pm Daily

We just got back from a trip to the Big Island and the rental and deliver/pickup services provided…read moreby All About Babies 'n Beaches made our trip so much better. We didn't if our condo would have enough beach gear so we rented beach chairs and umbrellas, sand toys and a beach wagon along with a pack and play with the upgraded mattress for the 2.5 yr old. Everything was set up and waiting for us when we arrived in our condo, they had even set up the pack and play and made the bed with the mattress pad and sheet. The delivery to our condo was something I hadn't anticipated really needing but was so beneficial when traveling with two small kids. It made our first day on the island so much easier we were actually able to just go hang out at the pool for the afternoon and not run around trying to rent this or that. Same thing for the last day, no need to run things back to the rental store in the morning before our flight home. I couldn't recommend this company more when you're traveling to the Big Island. It was money well spent, a great value for what we got.

We rented an air mattress and toys for our most recent trip to Hawaii. They had everything setup…read morewhen we arrived, and they quickly answer questions! They are amazing!

Small store, packed w stuff but always runs out of sizes. Seems like the only clothing store at…read moreQueen's Market w customers. Service hits and misses depending on time/day. We were there yesterday afternoon, store was packed w teenagers probably on way home from school and only one staff working. Poor girl, running register and opening fitting rooms at the same time.

Not pleasant to shop at this pacsun location! Moody woman/girl probably manager…read moreDefinitely overdue for some customer service training!!! We went there to spend a lot more then we did. Their lack of customer care says a lot The manager really sucks!!! Hire a real salesperson!! Example: last week we went to AE to just buy a t-shirt but we were so welcomed by this salesperson/girl there with many good suggestions that we ended up making a good size purchased. Thats what I call a "great salesperson"