Really good professional service. Just purchased a bow for my son, store owner really took the time…read moreto custom fit and setup the bow. After we were done he even offered to give my little guy some lessons shooting at the target. As a parent you want to start kids off the right way especially with safety, respect, morals and so on. The store owner touched on all this, it was really cool. A big thumbs up from me! Mahalo

My boyfriend was looking for a local made pocket knife and couldn't find one in Kona or Hilo. This…read moreplace was perfect! Got a great local made knife and the owner was friendly, knowledgeable, and very helpful! Highly recommend for hunting gear.

This review is for a weeklong "high performance" surfboard rental. I wanted to chime in here for…read moretwo reasons: first, because other reviews don't discuss the weekly or high-performance rentals. And second, because this place has some less-than-stellar reviews that I feel might not be totally warranted. The staff members I spoke with during pick-up and drop-off were both super friendly-- way more so than I expected. The board itself was not exactly "high performance" compared to my favorite boards back home, but it was definitely better than the Wavestorms and NSPs you commonly see for rent on beachfront stands. Can you do better elsewhere? Maybe, probably, if you put some legwork into finding alternatives. But there aren't that many other options if you're on the northwest side of the Big Island. Anyway more about the rental itself: The boards are epoxy but somehow the one I got was not as chattery and stiff as other epoxy boards I've used in the past. They're not exactly "real" hand-shaped (or even hand-finished) boards you would get from a "core" surf shop, but they seem a lot better than the average mass-market pop-out. They also said I could come and swap out for a different design during my rental period if I wanted as well. There were short boards, mid lengths, and longboards. Thrusters, single fins, and 1+2s mostly. Not gonna replace my quiver back home, but a totally fine experience all around.

Great options of adult and kids swim clothes. Very friendly and helpful service. They also rent…read morebeach chairs and umbrellas.

Oh my goodness. If you want a deal to save money this is the place to go!…read moreKids snorkel rental $25 for 7 days! It includes goggles, snorkel and fins. They also have snorkels for adults and the price was reasonable as well. The person who worked there was not Bob but was very helpful. Highly recommend this place if your up the north west side of Kona.

Worst customer service experience I've ever had…read more My boyfriend and I came in to rent snorkeling equipment, and the woman at the front desk was extremely rude and condescending. We simply asked her to repeat herself because we couldn't hear her clearly, and she immediately responded with an attitude. She also didn't clearly address either of us or use any pronouns, so we couldn't even tell who she was talking to. Instead of clarifying, she acted annoyed that we didn't understand her. We were simply trying to rent snorkel gear. There was absolutely no reason to treat customers this way. Very disappointing experience and definitely not coming back.

Honestly don't know why this store is rated so low. Been going here for over a decade and Sue, the…read moreowner has always been friendly, helpful and kind. The store has a lot of good stuff in stock, and if she doesn't have it, she can and will order it. She's also heavily involved in the sport so she knows what she is talking about. Went in and picked up a steering blade for our daughter's birthday, and a couple of shirts to go with it. Her prices are fair and like I said, she has a lot of necessities in stock, which is nice because you don't have to pay for shipping or have to wait for things like camelbacks/hyrdration packs, clothing , accessories and paddles to come in. Great shop, even better customer service. Highly recommend this small business!

Awful experience !! Decided to stop in and purchase a set of Thule truck racks approx $ 2,000,…read morepulled up, got out of my vehicle. Both doors were open to the store, walked in saw the item I wanted to purchase continued farther into the store when the owner popped up and asked me what I was doing, I replied shopping for some racks when the phone rang I politely said take your call 10 minutes later when she was done I asked the price and she told me that she wasn't open and that she had things to do and wasn't selling the racks to me . completely rude !! she said I open in a few hours clueless to customer service !!!

My wife, daughter and I joined the HFT Volcanoes Unveiled trip on December 26 to Hawaii Volcanoes…read moreNational Park. The trip was led by Adam, who was superb: highly professional, deeply knowledgeable, passionate and enthusiastic about Mount Kilauea and its extraordinary volcanic history and its place in Hawaii's history and culture. At every point, he enriched the experience. It's a long day, which features a side visit to an extraordinary lava tube not far outside the part on HFT property. All safety and other protocols were carefully observed. Travel in the HFT van was very comfortable. Kudos to Adam and HFT. An all-around great experience.

We came here for getting fuel for camping, because it can't be on the plane. Convenient place and…read morestaff is very friendly. WiFi available.

Dana sold store. But still same lovely furniture. My house is filled with it. Five years later…read more Still looks like new!! Living room set. Dining room set. Barstools

I had a very negative experience with Big Island Living and would caution doing business with this…read morebusiness and owner, Courtney. About a month ago, I ordered two furniture pieces and paid a 50% deposit, with the understanding I would pay the remaining balance when the items arrived. While I was in the store, I witnessed another customer ask about a kamaʻāina discount and paying cash to avoid taxes, and the salesperson agreed. I then asked if I could do the same. The salesperson told me that with a Hawaiʻi driver's license, I qualified for a kamaʻāina discount. The salesperson offered to refund my deposit so I could pay cash after the discount was applied when the furniture arrived, and I agreed. Later, I was contacted by the owner (Courtney), who told me they do not offer a kamaʻāina discount and that paying cash was the "discount." That is not what was explained to me in-store. When I asked that the agreement made by their salesperson be honored, it was refused. Instead, I was repeatedly told that the kamaʻāina discount (which they dont offer!!) referred to tax savings, which was never how it had been presented at the time of purchase. I questioned why I needed a Hawaii Drivers License then? Anyone can pay cash! During that call, Courtney ended the conversation after stating she would not honor what had been communicated in-store and had nothing further to discuss. Because of how this situation was handled, I chose not to move forward with the transaction. Potential customers should be wary of what felt like bait-and-switch terms and unethical business practices. What is communicated at the point of sale may not be what is ultimately honored. This experience felt misleading, reflected poor business practices, and completely eroded my trust.

Very Disorganized. Had a Limited selection…read more Saw some stuff. Location was easy to find.

Love me a records store where the staff actually know something about the vinyl they sell...THIS…read moreISN'T THAT STORE. Staff (if there is actually a staff...) didn't bother to acknowledge my existence because apparently they think that the "Lounge" part means them too. Just sat around chilling with their friends. Once I made my selection, I went to the counter to pay for the album and had to wait for the clerk (owner's son?) to come to take my payment. I have shopped at many real record stores and this appears just to be some store for Daddy's son to hang out with his friends. Shop online next time.

I cycle almost every day when I'm at home (when it's reasonably warm) and love to get out on my…read morequality road bike. Finding a road bike that is my die for rent when I travel is almost impossible. Since I'm 6'6" tall, my bike has to be at least 61 cm, and larger is even better. I search and search when I'm in other cities, and all I can find are cruiser bikes or hybrid bikes. It's just not the same experience. What's worse is that the people in a lot of bike shops throughout tbe country don't seem to care, and can be useless in finding a shop with quality rentals. They can treat the visitor as a second class citizen because they're only in town for a short time. Lastly, knowing the inventory they have for rent without calling or visiting is the norm- and usually the inventory they do have if it's posted doesn't include specifics about size, brand etc. The first thing I really loved about Bike Works in Kona was that all the bikes they had for rent were on their website, availability dates were includes as well as details about the size, brand and model were easily accessible. I reserved a bike for 2 days, but got into town later than expected. I visited the store quickly to make sure the bike was still there but wasn't dressed or ready for a ride. They encouraged me to come back so I didn't have to pay for two full days which I couldn't believe. The bike was an amazing quality in had components that were new & top of the line. The bike I've rented at a retail value of a round $6,500 and was very new, which I also cannot believe. I had a couple of unforeseen problems with the tires going flat and each time I brought them in they fixed them quickly and replaced the full tire. After all that, I caught a nail in the tire which was tough luck (the nail was small & matched the asphalt perfectly). What was most important to me, was that they treated me like family. Mark took great care of me, but everyone was genuinely helpful. Before I started my ride, Mark made sure the dimensions of the bike fit my size and I was shown how to operate the electronic derailleurs. Mark was always courteous and friendly and remembered my name. He let me charge my phone when I was there and gave me good suggestions on bike routes along with the difficulty level. I loved riding in KONA and that probably wouldn't have been the case if it wasn't for bicycle works in Kona. I was truly amazed!

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.