After years of being a customer, I will not be returning. During a recent fitting, the owner became…read moredefensive when I asked a simple question about the dress design and asked me to leave the fitting room. While I understand being busy--and I'm comfortable with her pay-before-service model--I was surprised to be quoted $115 for a basic hem listed starting at $25. I declined and was instead charged an unlisted $25 pinning fee. When I shared I wouldn't return, the response was "it doesn't matter anyway," which confirmed my decision.

I brought in two uniforms to move the patches from one to the other. She asked when I needed it…read moreback and we agreed to "sometime during the week of the 25th." I can in on Friday if that week and the job was not done. I came in the following week and picked it up only to get home and find that patches were crooked and spacings wrong. She literally had a correct template to work from, couldn't meet the delivery time I let HER set, and still somehow failed to deliver a very basic service. I would recommend finding someplace else if you need work done.

Very dissatisfied! My son left his service member dress jacket to have a patch sewn on. He gave…read moreexact measurements and the patch is still off by 1/4" which matters. He had to pay $26 to get his uniform back with a misplaced patch on it. $26! I'm glad he is defending their freedom to charge him $26 for a misplaced patch. Searching For a better experience

Great, family owned business. They went out of their way to accommodate my needs while I was in a…read morelocal rehab hospital. They provide a mesh, zippered bag for one's laundry with your name on its tag. Clean clothes are delivered back to you with the individual categories bag separately in see-through plastic wraps. The jeans, socks & underwear, casual shirts were all folded and bagged by category. When I inform the owner of my dire need after having been in the hospital for an extended period I was completely out of clean clothing. The owner delivered my clean clothes to the rehab facility own her day off. I have continued to trade with him since.

I needed a dress altered for a wedding and I went in and within couple of hours she was finished!!!…read moreI appreciate her taking time to do this and having me try on several times to make sure I liked the progress. If you need formal wear or alterations you should go see them!

Yes! Nicole is FABULOUS!! Our collaboration is going to be a dream ... I cannot wait to get…read morestarted. She is not only highly skilled in alterations, but I learned that she once worked for an interior decorator, taking sketches, measurements etc. and making window treatments. That is where her skill set is going to play out in my engagement.

Nichole did great with the alteration job! She went over and beyond. Will definitely use her again…read moreang I absolutely highly recommend her. She picked it up and dropped it off which is very convenient for me.

I discovered on Wednesday that a dry cleaner in JCity had (I thought) ruined a white stole I needed…read morethis Sunday for my first day in this parish. I hd taken it in to be cleaned w the sweat etc around the neck. I didn't look at it immediately because I was moving. I took it out of the bag Wednesday and panicked! They had-it looked like to me-gotten some kind of rusty stuff on it and pulled out the hem. I live now in Kingsport and looked for a new dry cleaners. Craig's was the closest to me with a 5 star rating. This morning I was checking to see if it was ready. This lady was very helpful and she explained what they must have done and how they could fix it. A very nice very young man was manning the desk this afternoon when I came back and he remembered me and courteously bagged it up. It was reasonable to for what they had to do to fix me for Sunday. I will bring all my cleaning the 17 miles--it was worth the trip!!! Thank you, folks! You saved my first Sunday!

Had my laundry wash and folded the day before nye. Great service fast turn around even on nye !read more

Kristi was great and THE REASON that I bought a suit today…read more As a Gen Xer, this was kinda fun shopping with folks my own age and getting coached via text by my #1 advisor and the only person's opinion that ultimately matters. I was in and out in 90 min and I had no idea what I was doing. I opted NOT to get shirt suspenders which is never heard of and seemed akin to the old "undercarriage treatment" bit at a car dealership. I hope I don't regret this and deal with a corroded rear bumper Really it was the super helpful and not at all posit assistance of Kristi that sealed the deal today, and why I didn't shop around in Knoxville today. I'm happy Although I did not get the exact deals that were advertised online, I look sharp l o l.

I would give them no if I could called them to get pants hemmed and was met with horrible customer…read moreservice he answered the phone as if he did not want to help and told me basically I wouldn't get my pants hemmed until 2 months out. Men's warehouse is already overpriced and to have this branch care less says it all

She altered an 8 layer flower girl dress for me for a very reasonable price within one week. Very…read morefriendly and pleasant to do business with.

Phyllis is wonderful. I purchased some amazing heavy-duty curtains at the West Elm Outlet,…read moreunfortunately they were not the same size. I called Phyllis and asked her to hem them to the same length. She said she could and to drop them off. As other reviewers noted, Phyllis works out of a studio next to her home. The address listed is to her home and is rather easy to find. I arrived and she was outside and greeted me. I showed her the curtains and she took my name and number. She said she would call me when they were done and provide a cost at that time. The price for the alterations was very reasonable and made my West Elm purchase 100% worth it! The curtains are hanging in my office and they are just the right length. A great experience with Phyllis' Alterations and I will be back!