The following is factual, not emotional, but is worth the read. I've been in real estate and development for 40 years, and own properties in Nashville TN but live in another state, so can't personally inspect suppliers' work very often. Over a 2 year period I paid nearly $25,000 to Jeremy Scales of Sunshine for 3 HVAC units, all for the same commercial property. Generally, the quality of work is good but the honesty factor is severely lacking, though the one thing that Jeremy emphasizes, often very loudly, is how "honest" he is.
1) It wasn't Jeremy Scales' fault that the first air handler needed replacing late in 2023. He replaced it, but never would give me the serial number of the unit so I could call it in to the Goodman company for warranty. He kept saying he would, but never did. Before the job he had told me the warranty was 10 years and that he would personally service the unit for that 10-year period, and my understanding was that he would service it for free during the first year after installation if anything went wrong. After installation I found out that Goodman's commercial warranty is only 5 years, but he told me not to worry because he had already reported it to Goodman as a residential unit. Apparently he had done this before so that Goodman's 10 year residential warranty would be in effect for commercial properties.
2) It wasn't Jeremy Scales' fault that he had to replace a rooftop compressor in mid-2024 when a windstorm toppled the compressor over, but he again would not give me the serial numbers. Since the toppled compressor was actually still working fine before he removed it, he agreed to sell it for me and hauled it back to his house in Watertown.
3) It wasn't his fault that the building flooded on April 4 2025, and he subsequently had to replace the whole system; however, he would not give me the serial numbers for those units either. And, since the rooftop compressor that he had installed less than a year earlier was still working fine, and since he couldn't find an air handler that matched up to that compressor, he again agreed to sell it for me, and he hauled it back to Watertown
4) In April 2026 the new system went on the blitz. After several delays, he finally made a service call and then sent me a $130 invoice, which did not outline what the problem was or what he did. When I asked him for a summary of the problem and what he did to fix it, he told me that if I wanted that I would have to pay him for another hour of work, and if I didn't, or if I refused o pay the $130 invoice, he would sell the two working compressors of mine that he took to his house and "apply that to the invoice". Those two used units were worth at least $700.
I refused to be blackmailed, so he "divorced" himself from me and told me he was going to sue me for defamation. For what? I have no idea. I'm sure that would hold up in court. However, I almost expect him to sabotage the new HVAC system. read more
