I had an unpleasant experience here but was not going to write a review until I had another unpleasant conversation with Kate this morning. At this point, I just want to warn people before they make the mistake of visiting this dentist.
I purchased two Groupons which included an exam, cleaning and x-rays. Prior to purchasing them, I called the office to make sure that they were comfortable dealing with children. I was assured that this would not be a problem since the dentist had children of her own. So, I took my 4-year-old to have her first exam. I assumed that she would not be receiving x-rays because of her age but I wanted the dentist to at least do an exam. Well, contrary to what I was told prior to purchasing the Groupons, nobody in this office was experienced dealing with children. When my daughter would not open her mouth to the hygienist, the dentist came in to try. She asked my daughter to open her mouth and looked extremely angry when she was unsuccessful. The dentist told me that she was going to get her assistant and they would try again but she never came back. Instead, the assistant came in and told me the dentist would not be trying again and my daughter could not be examined. When I informed her that my daughter was complaining of some pain during brushing, the hygienist grabbed her arm and got in her face, telling her that she needed to open her mouth. Obviously, that was the last straw and we left. I did inform Groupon and was, luckily, issued a refund for that voucher.
However, I had my older daughter use the other Groupon. Following her exam, she was given a treatment plan that included the filling of six or seven cavities at a cost of $1,700. Considering she was at the dentist not more than a 1 1/2 ago, I thought it was strange that she would need so much work. I decided that I would get a second opinion. When I contacted Sierra Dental last night to ask about picking up my daughter's x-rays, I was told that it would be no problem. However, this morning I received a call from Kate informing me that the x-rays would cost $32. Obviously, I was quite angry since that additional charge was not included anywhere on the Groupon and I was never told of this at the time of my daughter's appointment. I told her that this sounded like a scam to me and that they were trying to get as much money as possible from patients. Kate informed me that I paid $29 for a visit that is normally $300. First, $300 for an exam, cleaning and x-rays is ridiculous. Second, the dentist opted to offer a Groupon at that discounted price. It appears that they used the Groupon to lure in new patients and then tell them that they need a laundry list of, possibly, unnecessary work. There is no way that I am giving these people any more money. I will gladly pay for a new set of x-rays from a reputable dentist that I know actually cares about their patients rather than one that is just trying to make as much money as possible.
So, with all that said, I would recommend that you not visit Sierra Dental and that you ask questions about extra fees if you are ever thinking of purchasing a Groupon for a dental visit. read more