My name is Eric Steinmetz, and I have been a Guitar Center customer since the 1980s. In all, I…read morepurchased at lead a dozen guitars and fifteen amplifiers from your locations coast to coast. By my calculations, I have spent over $150,000 in your stores in thirty years. I consider myself a loyal Guitar Center customer. Until lately, I've always found your store staff to be amazingly helpful and considerate, which further endears Guitar Center to me. Your staff in Hallandale, Florida, especially Samish, my guitar guardian, is incredible. The manager in Coconut Creek, Aaron, has always been friendly, helpful and engaging. His staff in Coconut Creek is at best, "If-ie." Arron has always made me feel welcome and appreciated, which is why I switched my on-going guitar lessons to your incredible instructor Maxx at Coconut Creek. Recently I bought a total of six of your Proline SL24NR Natural Series Rechargeable Folding Music Stand Lights for my band to use at practices. Not expecting any of them to be defective, I didn't see the need to keep the receipt (s), I threw them out. One was defective right out of the box, neither charging nor lighting up when powered by the appropriate power source. I brought the defective Proline light to the store last Saturday when I went for my guitar lesson. The salesperson Steve was gracious as always and helpfully searched for the transaction but couldn't locate such. Steve informed me that any warranty issue, even when the product is new out of the box, was between me and the manufacturer. He said he couldn't help me but gave me Proline's telephone number. Your store manager Aaron was not available to interact with at that time. I further talked with your salesperson, Liz, when I purchased Schaller strap locks, She confirmed Guitar Center's policy of not participating in defective merchandise replacement. I asked if the last guitar I bought in Coconut Creek, a Fender Precision bass, had been defective, what is Guitar Center's position? She told me in that event, I would need to contact Fender personally regarding my $2000 purchase for help resolving any warranty issues. This stated policy is, in my opinion, unacceptable. I have been a loyal customer for well over thirty years and your unwillingness to help me with a recent $39 purchase, especially considering my recent purchases of the Precision, a Gibson 335, and Mark V amp from your stores, is rude and short sighted. One only needs to look up my account using my phone number to review my purchase history. To note, I needed a Fender Telecaster last week for some recording. The most recent experience in Coconut Creek left me upset and I could not in good conscious purchase such from Guitar Center. I bought the Tele from Sweetwater and the appropriate amp for my upcoming work. Guitar Center's shortsighted warranty policy left me upset and you lost a substantial sale and a loyal customer. I plan now to further my business with your competition Sweetwater and to patronize other local music stores in lieu of Guitar Center whenever possible. Just something to consider.

Prices are waaay higher than on line stores like Sweetwater, Music 123 etc…read more PLUS...the on line stores offer free shipping unlike Guitar Center. I have also found that GC stores either hire bozos or simply don't train their employees....they seem to have no knowledge the items they sell. Oh yeah...one more thing. Guitar Center's in store inventory is extremely shallow. More often than not you have to buy it then wait for delivery to the store then go pick it up.

While I am not an elaborate musician, the people at Markeemade me feel very comfortable. I went…read morethere for a guitar repair, which came out to be very well done. The entire studio seems like a very good place to rock out. I dont claim to be an expert. But I would recommend giving Markee a try.

The best of the best. Everyone is so friendly, helpful and the place is spotless. My favorite spotread more

Gary is extremely knowledgeable and helpful. Great selection of guitars, amps, and accessories,…read moreplus repairs and lessons. Honest service and a great local shop. Highly recommend.

Gary was wonderfully friendly and repaired one of my strings for less than the price of a cup of…read morecoffee. It was my first time here but Gary seems like the type of guy that would help you out with anything at all you might need! Was debating coming here or to a big chain like guitar center, so happy i chose this place. Definitely check it out! They offer lessons as well!

My teen son loves going to the school of rock to learn guitar and he's learned a lot in such a…read moreshort time. He's had 2 different guitar teachers both of which were excellent. They have a cool program where they get experience playing live which he hasn't tried yet but it sounds like a lot of fun and very valuable experience. The only negative is they don't have a lot of time slots available if you want to change your class time but the teachers are so amazing that we are able to work around that. I'd prefer they have not enough teachers rather than have some that are not as great just to have more time slots. Overall a great experience here and I would definitely recommend.

my child loved it, but the counselors were not around when he was bullied by older kids. they…read morelistened to "story" of children that were bullies and really don't watch the older kids with the younger kids well. it's sad because he did like it . Probably will never go back because of this

Other than the two musical mega stores in Broward County, this one actually impressed me by the…read moreselection of beautiful acoustic guitars and the immediate contact with a store associate upon entry who advised me of the ultra strict "No Touch Before You Ask" policy. But I completely understood since the guitars are hanging on small hooks and could easily fall out of a customer's hands. The staff took me on a short tour of the acoustic guitars with brief guidance of their pricing, sound and quality. The guitar pricing ranged $400 to several thousand depending on the brand, appearance and structural integrity. Penny Lane offers lifetime warranties on select guitars and provide in-house repairs. Aside from musical string instrument sales they offer lessons from professional instructors but its not cheap. The one hour private lesson is $180.00 or a discounted four sessions of lessons for $550.00. I have experience with the electric rock n' roll guitars from the 1980s but thought it would be a change of scenery to purchase an acoustic guitar and learn the chords the right way. Still deciding...

I bought in two great guitars, a telecaster and Stratocaster Russell did a great job changing the…read moreneck on , my telecaster and doing some work on my Stratocaster very reasonably priced very professional. Russell is really a top guitar tech.

Friendly staff. Great prompt service…read more Honest and reasonable pricing. They fixed my bass guitar. Will bring my electric guitar in for set up

Needed my mandolin restrung. Was able to make an appointment and turn around in one day as long as…read moreI brought my own new mandolin strings.

Today I made a purchase I'm proud to say. I walked into the store after doing some research on what…read moreI wanted to buy. So I had an idea but was not sure yet. I walked into audio area and spoke with Jeff. He gave great tips, was well informed on what would work. Great attitude. My fiancé and I are very happy with our purchase. Great store and customer service. Thanks to Jeff. We will be back.

Prices are waaay higher than on line stores like Sweetwater, Music 123 etc…read more PLUS...the on line stores offer free shipping unlike Guitar Center. I have also found that GC stores either hire bozos or simply don't train their employees....they seem to have no knowledge the items they sell. Oh yeah...one more thing. Guitar Center's in store inventory is extremely shallow. More often than not you have to buy it then wait for delivery to the store then go pick it up.

Russell is fantastic, he made sure my piano was ready in time and it looks absolutely brand new. I…read morelove that I found this gem with him and his team.

Here's my comments about my experience with Russell and Piano Outlet…read more Dear Mr. Russell Housen, I am writing to commend you and your company (Piano Outlet) for the excellent service I received during the recent purchase of my Yamaha C3. From my first communication, you made it clear that my concerns of making a large long distance purchase was very important to you. You noted what specifically I was looking for including the size of the Yamaha Grand Piano which I wished to purchase, and promptly contacted me when my piano arrived at your shop. The rebuilding and preparing process afforded me the opportunity to greatly expand my knowledge of Yamaha Grand Pianos and especially the C3 model. During my numerous text messages and telephone calls to you, my questions were always answered in a patient and courteous professional manner. It quickly became apparent to me that you, as well as, your employees are consummate craftsmen, for whom attention to detail really means something. In this age of mass-produced mediocrity, such qualities are rare, indeed. My Yamaha C3 Grand Piano lives anew, and will enrich my family for years to come. It shall always be my distinct pleasure to recommend you and your company (Piano Outlet) to friends and acquaintances. Much thanks, again, for a job well done! Warm Regards, Mario G.

Cool small store with a wide variety of instruments. I signed up for guitar lessons and they set…read moreme up with an instructor and were very accomodating on timing. They also tuned and adjusted my Saxophone and guitar and gave me a lot of good advice and information. I'd highly recommend checking them out ... bring in your musical instruments for a check-up, or get something there. They can also set you up with lessons, if you're looking for that.

Mitch is awesome! I have visited this store a few times now and finally I brought my alto sax in…read morefor an overdue tune up. He said it would be ready in one day and it was; I think at another store a tune up may take weeks. Mitch's dog is always there to greet you. Plenty of parking in front of store. I may in the future buy a soprano at Full Circle Music. They also sell woodwind reeds, you can buy one if all you need is one. The charge was very reasonable. This is the place to buy if you are looking into getting an instrument and this is the place if you need work on your current instrument. Highly recommend and I will be back!:)

My son Derek has been coming here for almost 4 years and loves it! He's taking guitar lessons with…read moreMr. Jesus and is in a band with Mr. Marcos. They are phenomenal instructors and the school has really helped him learn, gain confidence and master his craft. He considers this is his second home and we feel like family. Derek loves to perform and PIMAS has given him the opportunity to showcase his talents and excel in music. We are ecstatic since joining and highly recommend attending here!

I highly recommend this wonderful academy for our kids. The owners and the staff are very…read moreprofessionals, dedicated, and knowledgeable. Everyone there is so friendly. My daughter has been a such long time with them and she loved it. Thank you so much PIMAS Academy for a wonderful job.