I did not buy a car from this dealership but this team tried helping me with my situation I put…read moremyself in. They reached out to me plenty of times on their own time when they could have ignored the situation. We need sales and financial support team members like they have here. If I learned anything from my experiences these past couple of days , this team is the pinnacle of what a car dealership should be. Thank you David , thank you for your service.

Purvis (I hope that's how you spell it, if not apologies) is the sole reason for this review. Every…read moretime I've ever come in for maintenance he is just such an awesome dude and really on top of his job. He makes coming in here very pleasant and his conversations are very managerial. Give this man a raise! Thanks for great customer service.

Great timely professional service with my used car purchase. Rylan was great to work with. Painless…read morequick process.

The used car manager, Tony Littles, is completely unprofessional and clearly not qualified for his…read moreposition. He spoke to me with a condescending attitude as if I had no knowledge, even though I hold a degree in mechanical engineering and understand vehicles extremely well. To make matters worse, he couldn't even figure out how to correctly complete the paperwork, and the information listed on the dealership's own website was inaccurate. When I pointed out the discrepancies, he became defensive instead of fixing the issue. This level of incompetence is unacceptable for someone in management. Because of his behavior and lack of knowledge, this dealership lost not just one sale, but multiple -- my son's and my mother-in-law's. Do better, and do better for your customers by replacing him.

Excellent service and sales departments! Marlon and Branden in service are great, and working with…read moreJay on a purchase for my sister in law was not stressful. Highly recommend Infiniti of Hilton Head!

If 0 stars was an option..... The service I received at Infiniti of Hilton Head was extremely poor…read moreand unsatisfactory. Their level of professionalism, knowledge, and execution is unbelievable. I took my secondary vehicle in for service as part of a factory recall and was immediately bombarded with a list of discrepancies I would have to get serviced before my vehicle was even pulled into the garage bay to be inspected by a servicemember. This was odd to me and I looked at this as an attempt to capitalize on my visit and gain additional funds since the recall would be covered by the dealership. They proceeded to start the recall (ECM Reprogram) but did not have an engine sub-harness needed to complete the work. At this point I was informed they would order the sub-harness and that they would call me when it arrived. Tom and Brandon (Service Managers) advised that I could drive the vehicle in the interim while I awaited the parts. (Of note I expressed to them I would be moving out of state in two weeks due to a military PCS and needed the work to be completed prior to my move.) This was extremely poor advice considering the recall was a safety recall which could cause the vehicle to randomly stall out while traveling causing potentially fatal accidents. With no other options I left the dealership with my check engine light on (was not on prior to my visit) As time passed I began to feel as if the work was not prioritized due the nature of it being a recall and would be free of charge. After playing phone tag for two weeks I met my deadline to move and had no choice but to put my Infiniti on a trailer and haul it 550 miles away to North Carolina at my own expense. Once I finally was able to contact a representative I was told the sub-harness arrived a week prior and they neglected to reach out to inform me. This would have been nice to know when I called, around the time of delivery and prior to my move. After arriving to NC I experienced sporadic stall outs and random loss of power. To make a long story short... the took no ownership and never completed the work... my vehicle left their custody in a condition worse that it was prior to me bringing it in for service and their only remedy to date has been a continuous "I apologize this happened to you" "Im Sorry Mr. Goodman" Prior to this experience I've had nothing but praises for Infiniti and always informed people of my love of Infiniti vehicles. After such a horrible experience I will NEVER patronize another Infiniti dealership due to their lack of professionalism and accountability for such poor performance.

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly,…read moreprofessional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience!

My name is Mark Egan. My daughter purchased a 2022 Atlas as reliable automobile to provide both…read moresafety and functionality for A new mother and infant child. The dealership has always been very responsive fair and personable. Particularly Brendon in sales. He made the purchase and ongoing relationship a very comfortable process. He is a stellar gentleman who put his customer first. Secondly, Mr Rubin, the service manager, should be commended for his professionalism, integrity and intimate knowledge in his role as service manger. By this I mean he has always been fair and genuinely looks after the customers best interest in not only being thorough with every service call but he also looks after the clients best interest with respect to cost. You rarely find this type of overall care and concern for customers. It's refreshing. The real reason for this review is to tell You that despite a systemic issue related to this model of vehicle cutting off without warning which caused my daughter and granddaughter to be stranded on I95 at 4:00am returning from visiting me In rock hill, sc hospital The fact the car was literally on the shoulder white line. This was terrifying for them as trucks and other vehicle flew by her inches away. It was horrifying for them. The car would not move and all functions were inoperable. Unfortunately, this was a known manufacture Issue that was openly trying to remedy with other atlas owners God forbid if a car or truck would have clipped the and seriously injured or god forbid killed them. Accordingly, as father and grandfather I was furious. They were crying and scared to death. 911 was called begging for help. 911 responded. They were safely extracted after a terrifying 45 minute wait. The car was towed to the dealership. Where the good people of auto nation, quickly repaired the car properly and worked with us with care and concern with special emphasis on the well being of my children. I thank you for that support. It shows despite the manufactures issue causing this problem all over the country, I will tell you it is refreshing to know that Auto Nation's general manager, service manager and staff are all to be commended. We highly Recommend this dealership from sales to service. I've taken the time to write this review with genuine thanks and appreciation.

If I could give this place a zero, I would. First I called to make my appointment for my oil change…read moreand they told me tire rotation would be covered with the complimentary oil change. Then they made us pay for it at the appointment . I should have been made aware that it wasn't covered from the beginning. Highly disappointed. When all of it was over, I got it in my car and check the oil level. The oil level was not filled to where it needed to be at. We went back and they said they couldn't fill it bc it would "purge out". Highly Disappointed in the service I received here. Would not recommend. Service Manger was made aware of it and never came out to look at the car or even talk to us to see what he would do. Needless to say I wouldn't be coming here.

I was very pleased with the service provided by HH Honda and their team for my 2018 CRV. We came…read moreback from a vacation to find the car wouldn't start. I was able to jump start the battery and when the car started, all warning lights were going. Engine repair, brakes, etc. I figured it may be related to the battery which I believe was the original. I could change out the battery myself, but how would I reset the computer? Instead of doing it myself, I took the car to HH Honda who allowed us to come in on short notice. We pulled directly into their service bay where we were greeted and assured the car would be returned in excellent condition. They needed to replace the battery and the computer reset to eliminate the warnings. I felt the cost was very reasonable and the turnaround time was exceptional. Way to go HH Honda!!

My daughter purchased a used car form this location. She has a business in Charleson, SC. She went…read moreonline and researched the vehicle and thought it was right for her business. She had spoken to the salesperson that reached out to her online. Because she has a business she asked them to email her the forms so that it could be less time away from her own business. I am her MOM and she asked me to drive her there which I did. It was all downhill from there. when she asked the salesperson about how long it would be his response was "Well people walk in and buy cars". Let me clarify that my daughter had the paperwork prepared and a check in hand and she never questioned the price of the vehicle. We drove from Charleston and got there right around 12 noon. She was waiting to see the finance manager (why I don't since they had all the information) my point being this sale was already done (check in hand) and should have been taken care of in minutes. Remember we drove an hour and a half to get there early enough for her to get back to her own business. My granddaughter and I went and got something to eat around 2 o' clock. My daughter had told us to go on home and she would drive the vehicle home. Being mom, I felt guilty leaving her there alone and decided to go back just in case she needed me. I got there at 2:45 and no one had helped her and she is still waiting. I did everything in my power to get her to leave and forget that vehicle, but she a whole lot nicer than I am. she said Mom ,I am going to give them until 3 o'clock. Arguing with her took another 5 minutes. We walked in at about 2.45 and finally the sales manager came out and talked with her and offered to deliver the car to her. She was agreeable whereas I would have taken the deal somewhere else. But like I said she is nicer and way more patient about being treated like her business and her was a Nunsense to your dealership. I am 75 years old and worked almost 60 years in customer service and I have never seen anybody treated with this much disregard. I promise you that I will do anything I can to make sure myself, my family or my friends never darken your doors again. I am giving you my email and want you to know that my daughter {who was mistreated did not want me to say anything) and will be very angry with me. My name is Ardith Morris and my email address is atmorris101@gmail.com

Bought 2 different times over the years. Both times we ended up with great cars, no issues at all…read more Both vehicles were Toyota Highlanders.

Thank you to Low Country Motors for great service! We purchased a 2021 Lexus in February 2024. We…read morewere so pleased with the professionalism and attention to detail that we are giving them a 5-star rating. We love our new car! Thank you again! Michael & JoAnn

Peter Bentley of this Chevy dealer was truly great!! I've purchased many vehicles over the years…read moreand Pete was maybe the most honorable sales person I've ever met. He is truly a fine man and I couldn't recommend anyone higher. He was knowledgeable and answered all my many questions. If you go to Reichenbach's ask for him. He is Top Gun!

We stopped here last year on the way out of town as we had issues with our truck air-conditioning…read more These folks worked with us to get us in to their shop with little notice and helped us get down the road a few miles. Unfortunately the repair did not solve our issue and we ended up having to do additional work after we arrived at home. Nevertheless, we were grateful that they helped us with little notice and worked us in to their schedule on our way out of town in 2024.

Very friendly no pressure sales person, Dora. She was honest and friendly while we perused…read moredifferent Mercedes models. Everyone at the dealership was equally kind and helpful. Very happy with our experience.

Had an issue with my car while staying on the island. I was given a quick appointment. They…read moresupplied me a shuttle to and from dealership. The service advisor Peter was exceptional in providing me with excellent service knowing I need to get back home to New York. Left there Wednesday and got home Friday evening without issue. Thank you all for a pleasant experience.