If you want professional advice, great customer service and quick turn around, Club Car is the…read moreplace to go. This is what you would expect from a local, family owned business. Great people.

My wife and I visited Club Car of Hilton Head to look at purchasing a used golf cart. We just…read morewanted something we could use to get around the course as well as our community. With my wife newly taking up the sport, it made sense. Unfortunately due to COVID, inventories of used carts are very low. We arrived at a time when there seemed to be at least 10 others in the showroom and not enough staff to assist everyone. The receptionist was very nice and apologized, but asked us to be patient. Shortly aftewards, Mac Andrews, the owner, sat down with us to discuss our options. We found a very nice E-Z Go cart which was in excellent condition. It didn't take very long, but we made the deal right there. This is a family owned business and Mac's son Ben would be the person listed as the head of sales. We took the cart for a quick test drive through the parking lot and fell in love immediately. As a family owned business, they work extra hard for customer satisfaction. Mac asked if we wouldn't mind letting them work on polishing the cart, adding new batteries and all new tires before delivering to our door. One week later, we now have a great cart. Bruce is the person who works with Mac and Ben who delivered the cart and went over every detail from upkeep to standard maintenance. They offer a $99 package to do a full annual check up after 1 year. We'll definitely take them up on it. Great job!!

This business is now called United Towing & Auto Repair…read more United Towing & Auto Repair put a BAD AFTERMARKET FUEL PUMP in my 2017 Mazda CX5. When I towed my car to United on 5/26/26, United (John) told me a Genuine Mazda Fuel Pump WAS NOT AVAILABLE and I had to get an Aftermarket part. I paid $1109.67 for this Aftermarket part which failed in less than 30 days and I only drive my car 1-2 times per week. On 6/23/26, my car was dangerously stalling out on 278 & Burnt Church Rd and making a loud sound (not drivable). I thought I was going to get killed. Beachside Auto was right there, so I pulled in. Beachside diagnosed the issue right away as the faulty aftermarket fuel pump. They said this is a very sensitive part and genuine parts should be used on Mazda's for compatibility reasons. I guess United didn't know this? Beachside ordered a Genuine Mazda Fuel Pump (which arrived in 1 day), replacing the aftermarket part, and my car's been running great ever since. On 6/29/26, I brought the aftermarket fuel pump back to United to see about getting a refund since I was charged $1109.67 for this bad part. (Note that Beachside's Genuine Mazda part cost was only $880 for the REAL thing). I was willing to negotiate with United on the Labor ($405) since they'd already done the work. United said they'd file a warranty claim and that it'd be after July 4th to get back to me. I asked John how Beachside could get the Genuine Mazda part in a day when he told me they were not available. John tried to defend himself by saying he meant that the Genuine Mazda parts were not available on THAT specific day (i.e., 5/26/26). I can't read John's mind, nor know what he meant to say- I can only act on what he DID say to me that day - that the Genuine Mazda part was NOT available, only aftermarket parts were available. Even if local Mazda stock was all out that specific day, the part could have been shipped from another location outside their local delivery area. (The part is small - about the size of a very small cantaloupe). I returned to United a few days later to follow up on the warranty claim but they needed more time. I requested the $1109.67 part price refunded but John said that was "unlikely". John also called me 7/8/26 to ask me (again) WHY I didn't bring my car back to them for repair; I gave him the same response - that I couldn't trust them. They told me I had to use an Aftermarket part (no Mazda parts available) when Beachside somehow could get a Genuine Mazda part in just 1 day. United's "warranty repair" would have put another BAD AFTERMARKET PART back in my car. Additionally, another statement caused me to question their integrity/accuracy. When I asked about leaving my car outside overnight, John said not to worry because they have a "secure lot" since it's a tow yard. When I arrived on 5/26, no security existed -NO fencing whatsoever, no Rottweiler, n-o-t-h-i-n-g - anyone can walk right into their property. When I questioned that ("secure lot"), it became, "well, we've never had a problem before". On 7/15, I went back to United for their final decison. John told me I will get NOTHING ($0.00) back because I should have TOWED my car back to their garage for their warranty service. United honors the Manufacturer's warranty, in this case = O'Reilly's (where they bought part from). The Manufacturer's warranty states they'll replace the part or refund at their discretion - and only to the entity that purchased it (i.e., United). United's Invoice also states warranty repairs have to be made at their garage. However, if United is only honoring the Manufacturer's warranty, then they would've put another BAD AFTERMARKET FUEL PUMP back into my car since that's all O'Reilly has. Having another bad part put in my car, and endangering my life again on the highway, was NOT an option. United will be made whole by O'Reilly for the part cost, PLUS, get to keep my entire $1614.54 that I paid, including labor markup. This is 100% GREED and an absolute lack of fairness and ethics.

My grandson was involved in a collision at the corner of Schinger and 170. The person who pulled…read moreout in front of him left the scene The guys from National Towing came right out to see if he was OK. They removed debris from the roadway and pulled a truck behind his disabled vehicle with the lights flashing to protect him. They were not even in the rotation of tow trucks that day, but came right out to make sure he was OK. Kudos to all those guys. I went by to personally thank them and they couldn't have been nicer or more helpful Thank you, National Towing and Auto

Mr. OC and his staff work so hard to make great customer experiences!…read more I can't imagine a better buying experience than the one we had with Mr. OC! We are all trying to dig out of the "instant gratification" mindset in the midst of difficult times for businesses and individuals. Even with so many obstacles, the staff at OC Welch works tirelessly to accommodate service and purchase needs with diligence. Mr. OC invests in both community and individuals without fail and I'd rather do business with someone like that!

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

They fixed my power window and did a great job. I will use them the next time my car needs an oil…read morechange too. They feature some of the best rates in town. I recommend them!

I told the lady working there to order me a part and let me know when it came in and she never…read morecalled. She didn't act like she wanted my business from the get go.

Very friendly no pressure sales person, Dora. She was honest and friendly while we perused…read moredifferent Mercedes models. Everyone at the dealership was equally kind and helpful. Very happy with our experience.

We took our SUV in for service. The service team was amazing. I felt like they really sat down and…read moretalked to us about service options for our SUV and what it really may need.

Had wheel bearing work done here. Excellent work and result. I'll take my work here in the future…read more I also like that the service staff has both older, experienced mechanics and young people who want to learn automotive work.

Let me start off by saying I should have gone here in the first place. I went to Beachside Tire and…read moreAuto the other day and was almst taken to the bank. They diagnosed me needing wheel bearing on the front of my 2014 Corolla on BOTH sides and needing to replace both my control arms. This would have costed me almost $3000. I called Robert and Auto Doctors and asked how much for all the work and I was quoted about half the cost. Once the car was at Auto Doctors, they did a diagnostic and said that all I neded was one wheel hub. So rather than spending $3000 on parts and labor from an over-inflated price gouger, I spent less than $500 on a GREAT SHOP. Jason the owner and Robert his service writer are awesome.

I purchased a 2025 Mini Cooper from their pre-owned collection. I am pleased with the car so far…read more Our only issue was a concern about not receiving the owner's manual that we were told was in the glove box. Turns out it wasn't there, but after emailing with the manager, they did send us one that they ordered for us. The explanation of the workings for the car (i.e. the computer screen) was a bit too brief for the boomer generation; thus, the need for the owner's manual. Overall, we had a good experience.

Hilton Head BMW service department is awesome. They help me keep my car running in tip top shape…read more The staff there is always helpful, kind and professional. Just sitting in the service department while your car is being serviced, it's easy to learn that other clients are just as happy to have their car here for service as well. They always communicate the service needs, time, pricing, efficiently before moving forward with the work. On this visit, Roderick Jones asssited me, ordered my parts, communicated the process and delivered my car, clean and ready to hit the road. The service area is cozy, nice seating, coffee bar, television, magazines, outlets nearby for device charging, etc., and or feast your eyes on the new 2026 models that are fresh in. They are nice!!!

I did not buy a car from this dealership but this team tried helping me with my situation I put…read moremyself in. They reached out to me plenty of times on their own time when they could have ignored the situation. We need sales and financial support team members like they have here. If I learned anything from my experiences these past couple of days , this team is the pinnacle of what a car dealership should be. Thank you David , thank you for your service.

Long time Toyota client. Service sept ent not accommodating on my way out of town in emergency…read moresituation. Didn't even try.