1. Sunset Fence

0

Jacksonville, FL

Sunset Fence

4.0 (3 reviews)
Closed • Closed
Updated 1 month ago

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Response time

12 hours

Response rate

100%

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1 year ago

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3 years ago

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13 years ago

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Armstrong Fence - nails sticking out of the fence

Armstrong Fence

(24 reviews)

Eastside

Hurricane Mathew blew down our fence and replacing it at the time was challenging because there…read morewere lots of fences down because of Matthew and fence companies were extremely busy. Although there was a negative review about Armstrong Fence on Yelp, we decided to give the company the benefit of a doubt and their ace salesman, Mike, showed up a few days after our call when the other three companies we called either didn't return our calls or were showing up much later than Mike. He was professional and the quote was our first so we waited until we had estimates from two other companies. One quote was so low we were dubious about the work they might do. The other was comparable to Armstrong's and even a bit lower, but we were taken with Mike's professionalism and prompt return of our subsequent phone calls. The workers arrived on time and worked their asses off to get that fence up. It took a day and a half because it was a lot of fence to replace. It looked gorgeous. I must admit, it was the best fence in our area. Our landscaper remarked over and over again that "this is a really nice fence and I want to have one just like it." Our neighbors told us how nice it looked and wanted to know the name of the company that built it. (We took down the small sign that the company placed on the fence). In time, the fence settled and we needed to take advantage of Armstrong's free offer and guarantee to replace and repair within the first year of installation. Yesterday, two very professional and high-quality fence repairmen showed up to replace and repair and once again, the work was done excellently. I'm sorry someone had a bad experience with this company. We had an excellent experience and highly recommend Armstrong Fence.

This process should NEVER have gone on as long as it did, especially for a project costing over…read more$6,000. What should have been a straightforward fence installation turned into weeks of stress, frustration, and constant follow-up on our end. I want to be clear: our sales representative, Harold Dumas, was the only positive part of this experience in the beginning. He was friendly, professional, and communicative up until the project was ready to begin. After that point, communication completely fell apart. My husband would receive early morning calls saying, "We're ready to start," with no prior scheduling confirmation and no reasonable timeframe given. We have neighbors with children and pets who require notice for safety reasons. Instead, crews were ready to show up before we had even been given the opportunity to inform anyone around us. It was inconsiderate and completely unprofessional. Not only that, but because the initial work was not done correctly, the crew had to come back out and redo sections of the fence. That meant coordinating schedules, notifying neighbors, securing pets, and rearranging our own work obligations all over again. This entire process had to happen twice because the job wasn't done properly the first time. When issues arose and we were trying to get things scheduled and confirm days, my husband called and texted Harold and received no response. When I called the office, I was told I needed to speak with Harold -- the same person who was not responding. We were sent in circles trying to get answers about a project we had already paid thousands of dollars for. As for the workmanship itself: I will be posting photos. Corners were literally cut. Nails were sticking out of the fence. Some boards were missed entirely and never nailed down. This is basic installation work and there is absolutely no excuse for that level of carelessness. The "cleanup" was just as alarming. Trash was left on both our property and our neighbor's property. A stack of nails was left sitting on top of our A/C unit where they could have fallen in and caused damage. Nails that were ground off because they were protruding were left scattered on the ground. Children play in these yards. Dogs run freely. The fact that we even have to worry about someone getting injured because of leftover debris is outrageous. At this point, the biggest issue is trust. After everything we've experienced, I am already questioning the integrity of the work behind what we can't see. When visible details are this sloppy, it is hard to feel confident in the structural quality of the rest. I regret convincing my husband to use this company. We expected professionalism, quality, and accountability. Instead, we got poor communication, substandard workmanship, and a drawn-out process that never should have happened.

Sunset Fence - fencesgates - Updated October 2026

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